Vista updates not installing

We have an HP Pavillion with Windows Vista. I have several Vista updates that
I need to install. (I turned off the automatic installer in the Spring when
one of the updates shut down our PC.) I selected them for installation and
let the process run. When I try to shut down the computer in the evening,
there is a message that says Windows is installing 1 of x updates. The next
morning the message is unchanged and nothing has installed. When I reboot
the computer, an error message says Windows Installer stopped working.
Sometimes when I go back to the control panel to restart the updates it won't
allow me to because the update process is already running. (Except it's
not.) I have Norton antivirus - if that matters.

I appreciate any help.

See http://support.microsoft.com/kb/949358 (don't take the title or symptoms
literally)

TIP: Skip straight to the section "How to avoid this problem" at the bottom
of the page.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

IT Inept wrote:
> We have an HP Pavillion with Windows Vista. I have several Vista updates
> that I need to install. (I turned off the automatic installer in the
> Spring when one of the updates shut down our PC.) I selected them for
> installation and let the process run. When I try to shut down the
> computer
> in the evening, there is a message that says Windows is installing 1 of x
> updates. The next morning the message is unchanged and nothing has
> installed. When I reboot the computer, an error message says Windows
> Installer stopped working. Sometimes when I go back to the control panel
> to
> restart the updates it won't allow me to because the update process is
> already running. (Except it's not.) I have Norton antivirus - if that
> matters.
>
> I appreciate any help.

I tried to install update 937287 as you suggested, but I got an error
message. The box was labeled Windows Update Standalone Installer. The
message said - the update does not apply to your system. I tried both the 64
and 86 bit version and got the same message with both. I really do have
Vista - Windows Vista Home Premium. (The computer came with Vista - I don't
have disks to reinstall - in case that was another suggestion.)

I do appreciate your time.

"PA Bear [MS MVP]" wrote:

> See http://support.microsoft.com/kb/949358 (don't take the title or symptoms
> literally)
>
> TIP: Skip straight to the section "How to avoid this problem" at the bottom
> of the page.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> IT Inept wrote:
> > We have an HP Pavillion with Windows Vista. I have several Vista updates
> > that I need to install. (I turned off the automatic installer in the
> > Spring when one of the updates shut down our PC.) I selected them for
> > installation and let the process run. When I try to shut down the
> > computer
> > in the evening, there is a message that says Windows is installing 1 of x
> > updates. The next morning the message is unchanged and nothing has
> > installed. When I reboot the computer, an error message says Windows
> > Installer stopped working. Sometimes when I go back to the control panel
> > to
> > restart the updates it won't allow me to because the update process is
> > already running. (Except it's not.) I have Norton antivirus - if that
> > matters.
> >
> > I appreciate any help.
>
>