Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527
Support for Windows Update:
http://support.microsoft.com/gp/wusupport
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates. When you call,
clearly state that your problem is related to a Security Update and cite the
update's KB number (e.g., KB931678).
In other countries, see
http://support.microsoft.com/default...r=securityhome > "No-Charge
Support...for virus and other security-related" issues in right-hand menu
for localized contact information.
For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot, AVG
Anti-Spyware) and/or any third-party firewall (e.g., ZA) before attempting
to install the update(s).
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org
tomedcollins wrote:
> ADDENDUM TO PROBLEM:
>
> When I wrote my original post, i'd only tried to install some of the
> updates
> manually/individually. Since then i've tried to install all of them this
> way, and as a result I found that the two updates which come as .exe files
> (KB939653 and KB933729) fail with the following message:
>
> 'Not enough storage is available to process this command'
>
> Now, after looking at Microsoft's advice this seems strange because i've
> got
> 2GB of RAM, only 44% of which is being used according to Task Manager
> (although only 27MB is considered 'free', if i've read it correctly?!),
> and
> I tried upping the page file to 3GB but it didn't solve the problem. I've
> also got 895MB of hard drive space left, so that shouldn't be the issue
> either (although i've got two hard drives working in a RAID
> configuration -
> might that be an issue?). Microsoft suggests to 'check the paging file
> disk
> for an I/O error', but doesn't tell you how to actually do that.
<paste>
> Vista is unable to install the following updates due to the error codes
> i've
> written next to them;
>
> KB940105 - 8007002
> KB938194 - 8007371B
> KB941649 - 8007002
> KB939653 - 8007371B
> KB938979 - 8007371B
> KB933729 - 8007371B
> KB939159 - 8007371B
>
> Four of these updates are deemed 'important' and the other three
> 'recommended', so all are things that i'd prefer to have on my PC. Most
> annoyingly, one of them (KB940105) is a memory hotfix without which I
> can't
> play certain games. Seeing as I bought this machine specifically as a
> games
> PC, i'm particularly unhappy about not being able to run that update.
>
> The weird thing is that before I sent my PC away for repairs a few weeks
> ago
> I had no problem with any updates. However, amongst the aforementioned
> repairs were two new hard drives and, consequently, a reinstall of Vista
> (as
> well as a new motherboard).
>
> I've tried to install these updates through Windows installer and
> 'manually'
> (i.e. downloading the individual files from Microsoft's website) but to no
> avail. I've also tried to install them with all security software turned
> off, and followed Microsoft's advice regarding the 8007002 error to delete
> the temporary update files. I've even wiped Vista and started again with a
> factory recovery.
>
> A look around the computer's log revealed the following error whilst
> trying
> to apply these updates:
>
> 'Exec: Failed to commit CSI transaction to execute changes. hr:
> 0x8007371b'
>
> I'm running Vista Ultimate Edition.