Hello,
How's everything going?
I'm wondering if the suggestion has helped or if you have any further
questions.
Please feel free to respond to the newsgroups if I can assist further.
Sincerely,
Neo Zhu,
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
================================================== ===
When responding to posts, please "Reply to Group" via your newsreader so
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--------------------
| X-Tomcat-ID: 86710823
| References: <740FF252-520F-456F-B197->
| MIME-Version: 1.0
| Content-Type: text/plain
| Content-Transfer-Encoding: 7bit
| From:
v- (Jian-Ping Zhu [MSFT])
| Organization: Microsoft
| Date: Thu, 01 May 2008 09:48:43 GMT
| Subject: RE: Vista USB stops working at boot up
| X-Tomcat-NG: microsoft.public.windows.vista.general
| Message-ID: <>
| Newsgroups: microsoft.public.windows.vista.general
| Lines: 122
| Path: TK2MSFTNGHUB02.phx.gbl
| Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.vista.general:298893
| NNTP-Posting-Host: TOMCATIMPORT3 10.201.220.210
|
| Hello,
|
| Thank you for your post.
|
| According to your description, my understanding is that you have
installed
| O&O Blue Con utility on your Vista machine. After that, your USB keyboard
| and mouse stopped working when Windows is started. If there is any
| misunderstanding, please let me know.
|
| This issue might be caused by some compatibility issue of the O&O Blue
Con
| utility with Windows Vista. Please try the following steps to fix the
issue
| first.
|
| 1. If you have already made a restore point before, please follow the
below
| KB article to perform a system restore to see whether we can restore the
| system to the previous working state. After that, please check whether
the
| issue still exists.
|
| 940765 How to use System Restore to log on to Windows Vista
| when you lose access to an account
|
http://support.microsoft.com/default...b;EN-US;940765
|
| 2. If this problem continues, please try to boot the machine in safe
mode.
| And then please check whether the issue occurs in safe mode. If not,
please
| try to uninstall the software in safe mode. In Safe Mode, most third
party
| services and drivers are not loaded. In this way, we can isolate third
| party service or driver's interruption.
|
| 3. If the issue no longer occurs after you uninstall the software, please
| try to install the following cumulative update rollup for USB core
| components in Windows Vista.
|
http://support.microsoft.com/?scid=k...41600&x=9&y=14
|
| Moreover, as this issue is very likely to be a third-party compatibility
| issue of the O&O Blue Con utility with Windows Vista, I strongly
recommend
| you contact to the software manufacturers for more information. Please
| verify with them whether this is a known issue and whether there are any
| solutions to resolve it.
|
| Thanks.
|
| Sincerely,
| Neo Zhu,
| Microsoft Online Support
| Microsoft Global Technical Support Center
|
| Get Secure! -
www.microsoft.com/security
| ================================================== ===
| When responding to posts, please "Reply to Group" via your newsreader so
| that others may learn and benefit from your issue.
| ================================================== ===
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
| --------------------
| | Thread-Topic: Vista USB stops working at boot up
| | thread-index: Aciq3VdAZ8HLIHCWRGGNQdIcJcR2+w==
| | X-WBNR-Posting-Host: 207.46.19.197
| | From: =?Utf-8?B?RGVsbGJveQ==?= <>
| | Subject: Vista USB stops working at boot up
| | Date: Wed, 30 Apr 2008 09:15:00 -0700
| | Lines: 31
| | Message-ID: <740FF252-520F-456F-B197->
| | MIME-Version: 1.0
| | Content-Type: text/plain;
| | charset="Utf-8"
| | Content-Transfer-Encoding: 8bit
| | X-Newsreader: Microsoft CDO for Windows 2000
| | Content-Class: urn:content-classes:message
| | Importance: normal
| | Priority: normal
| | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
| | Newsgroups: microsoft.public.windows.vista.general
| | Path: TK2MSFTNGHUB02.phx.gbl
| | Xref: TK2MSFTNGHUB02.phx.gbl
microsoft.public.windows.vista.general:298617
| | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | X-Tomcat-NG: microsoft.public.windows.vista.general
| |
| | Here's my sorry tale. I got a O&O bluecon utility CD through the post
and
| | tried it out. Now I am trying to find a way to not have to rebuild my
| Vista
| | PC!!
| |
| | I have Vista Ultimate and it has worked well for several months. I got
| this
| | CD through the post and tried it out. It's not much cop to be honest -
| looks
| | like ropey software to me - not finished (v7) and it's quite pricey as
| well,
| | about £500.
| |
| | Anyway, it obviously did something to PC because now when I boot up,
| either
| | immediately Windows appears or at some point soon after log on (or
| anywhere
| | between at random) the USB keyboard and mouse just stop working. There
| are no
| | issues with the hardware, running utility software on same PC to
recover
| data
| | shows both work perfectly - it is Windows Vista that is stopping the
| devices
| | working. I can't log on and do anything as it cuts out very quickly and
| | that's it - a reboot.
| |
| | Using Bluecon I can get onto the system and fiddle with files if necc,
| it's
| | just I don't know which one to fiddle with.
| |
| | Any ideas how to restore usb functionality/fix this problem?
| |
| | My advice, don't buy O&O Bluecon - if it can do this to my computer,
| there
| | is no way I would trust it on my customers or a server. It only works
| | intermittently as well and in my opinion is an unfinished product not
| worth
| | anywhere near the asking price (mine's a months free trial).
| |
| | If all else fails, I'll be rebuilding the PC which is a shame as it's a
| | working Vista PC which I believe is quite rare.
| |
| | Cheers
| |
|
|
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