Vista Windows Update causes an explorer crash

I have Vista (Home Premium) set to manual updates. Whenever I open the
Windows Update cotrol panel update, explorer crashes and requires a restart.
The details are below. Any idea what is causing this or if it's a known
issue?

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: Explorer.EXE
Fault Module Version: 6.0.6000.16549
Fault Module Timestamp: 46d230c5
Exception Code: c0000005
Exception Offset: 0003278d
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 5129
Additional Information 1: 8d13
Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
Additional Information 3: 8d13
Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

It's not a Microsoft problem.

From memory (4 weeks ago - time flies when you are having update problems)
it is caused by a conflict arising out of Omnipage SE software that comes
with some scanners. I ran a Canoscan 5200F and that has Omnipage SE on Vista
Home Edition. Googling found the answer. Go to the Omnnipage site and
register to download the entire software suite again to see if it works for
you as I couldn't get it to work for me! Omnipage says it does. I followed
all the rules and it didn't, so reverted my scanner back to XP Pro SP2 on
another machine. This option may not be a luxury you can afford.

Mind you the site offered the option to upgrade to the full version for a
fee, so it makes you think they aren't that interested in fixing the issue.
:<)

Rob

"AL" <> wrote in message
newsBE61900-0F77-4D31-86F0-...
>I have Vista (Home Premium) set to manual updates. Whenever I open the
>Windows Update cotrol panel update, explorer crashes and requires a
>restart.
> The details are below. Any idea what is causing this or if it's a known
> issue?
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: Explorer.EXE
> Application Version: 6.0.6000.16549
> Application Timestamp: 46d230c5
> Fault Module Name: Explorer.EXE
> Fault Module Version: 6.0.6000.16549
> Fault Module Timestamp: 46d230c5
> Exception Code: c0000005
> Exception Offset: 0003278d
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 5129
> Additional Information 1: 8d13
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> Additional Information 3: 8d13
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311

"AL" wrote:

> I have Vista (Home Premium) set to manual updates. Whenever I open the
> Windows Update cotrol panel update, explorer crashes and requires a restart.
> The details are below. Any idea what is causing this or if it's a known
> issue?
>
> Problem signature:
> Problem Event Name: APPCRASH
> Application Name: Explorer.EXE
> Application Version: 6.0.6000.16549
> Application Timestamp: 46d230c5
> Fault Module Name: Explorer.EXE
> Fault Module Version: 6.0.6000.16549
> Fault Module Timestamp: 46d230c5
> Exception Code: c0000005
> Exception Offset: 0003278d
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 5129
> Additional Information 1: 8d13
> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
> Additional Information 3: 8d13
> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>

I'm not using Omnipage SE but I do have a Canon scanner/printer and have
their drivers installed. I wonder if this may be causing it. I have noticed
there are newer drivers available on the Canon site so I'll download them
and give them a try. Cheers.

"Rob Harmer" <> wrote in message
news:F8F38CF5-ADB2-4CD8-BACF-...
> It's not a Microsoft problem.
>
> From memory (4 weeks ago - time flies when you are having update problems)
> it is caused by a conflict arising out of Omnipage SE software that comes
> with some scanners. I ran a Canoscan 5200F and that has Omnipage SE on
> Vista Home Edition. Googling found the answer. Go to the Omnnipage site
> and register to download the entire software suite again to see if it
> works for you as I couldn't get it to work for me! Omnipage says it does.
> I followed all the rules and it didn't, so reverted my scanner back to XP
> Pro SP2 on another machine. This option may not be a luxury you can
> afford.
>
> Mind you the site offered the option to upgrade to the full version for a
> fee, so it makes you think they aren't that interested in fixing the
> issue. :<)
>
> Rob
>
> "AL" <> wrote in message
> newsBE61900-0F77-4D31-86F0-...
>>I have Vista (Home Premium) set to manual updates. Whenever I open the
>>Windows Update cotrol panel update, explorer crashes and requires a
>>restart.
>> The details are below. Any idea what is causing this or if it's a known
>> issue?
>>
>> Problem signature:
>> Problem Event Name: APPCRASH
>> Application Name: Explorer.EXE
>> Application Version: 6.0.6000.16549
>> Application Timestamp: 46d230c5
>> Fault Module Name: Explorer.EXE
>> Fault Module Version: 6.0.6000.16549
>> Fault Module Timestamp: 46d230c5
>> Exception Code: c0000005
>> Exception Offset: 0003278d
>> OS Version: 6.0.6000.2.0.0.768.3
>> Locale ID: 5129
>> Additional Information 1: 8d13
>> Additional Information 2: cdca9b1d21d12b77d84f02df48e34311
>> Additional Information 3: 8d13
>> Additional Information 4: cdca9b1d21d12b77d84f02df48e34311
>