Vista: Windows Update error code 80070005

Hi, I cant download any new updates from Microsoft. Every time I try to check
for updates I get the following error code: Code 80070005.

Since this problem occurred I have been unable to search for new updates and
also, some of my programs fail to launch when activated. I am on Vista Home
Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
Firewall but I have Windows Firewall turned off.

Can anybody please help me solve this problem? I'm not very technical so a
simple step to fix would really be appreciated.

Thanks in advance..

Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2;
Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum or
newsgroup. Please do so in your next reply.

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
it)?


markjones71 wrote:
> Hi, I cant download any new updates from Microsoft. Every time I try to
> check for updates I get the following error code: Code 80070005.
>
> Since this problem occurred I have been unable to search for new updates
> and
> also, some of my programs fail to launch when activated. I am on Vista
> Home
> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
> Firewall but I have Windows Firewall turned off.
>
> Can anybody please help me solve this problem? I'm not very technical so a
> simple step to fix would really be appreciated.
>
> Thanks in advance..

Hello Mark,


Temporarily disable Norton, and try again to install the updates
But before you disable Norton

It would be a good idea to scan.

I recommend downloading and installing
MalwareBytes' Antimalware (MBAM) and
SUPERAntiSpywa�e (SAS).

Do a full scan with Malwa�eBytes' and
SUPERAntiSpywa�e.

<http://www.superantispyware.com/>

Reboot
-=-

<http://www.malwarebytes.org/mbam.php>

Reboot
-=-

Both free versions of MBAM and SAS are on-demand scanners and offer no
'real-time' protection. Keep them installed and use them as
'second-opinion' scanner which is purposely (by design) recommended by
their respective autho�s.
-=-

Which is the update(s) failing to install?
-=-

I'm su�e someone else will help you if this suggestion doesn't help.

Please let us know what fixes the problem or if the p�oblem remains
-=-


Good luck


Ǝиçεl
-=-

"markjones71" wrote:

> Hi, I cant download any new updates from Microsoft. Every time I try to check
> for updates I get the following error code: Code 80070005.
>
> Since this problem occurred I have been unable to search for new updates and
> also, some of my programs fail to launch when activated. I am on Vista Home
> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
> Firewall but I have Windows Firewall turned off.
>
> Can anybody please help me solve this problem? I'm not very technical so a
> simple step to fix would really be appreciated.
>
> Thanks in advance..

"markjones71" wrote:

> Hi, I cant download any new updates from Microsoft. Every time I try to check
> for updates I get the following error code: Code 80070005.
>
> Since this problem occurred I have been unable to search for new updates and
> also, some of my programs fail to launch when activated. I am on Vista Home
> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
> Firewall but I have Windows Firewall turned off.
>
> Can anybody please help me solve this problem? I'm not very technical so a
> simple step to fix would really be appreciated.
>
> Thanks in advance..

yyyuuu forgot something...

--


"Don't pick a fight with an old man.
If he is too old to fight, he'll just kill you."


"yyyuuu" <> wrote in message
news:32DC6F40-2993-4677-8F5D-...
>
>
> "markjones71" wrote:
>
>> Hi, I cant download any new updates from Microsoft. Every time I try to
>> check
>> for updates I get the following error code: Code 80070005.
>>
>> Since this problem occurred I have been unable to search for new updates
>> and
>> also, some of my programs fail to launch when activated. I am on Vista
>> Home
>> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
>> Firewall but I have Windows Firewall turned off.
>>
>> Can anybody please help me solve this problem? I'm not very technical so
>> a
>> simple step to fix would really be appreciated.
>>
>> Thanks in advance..

Do Steps #1 through #8 in the Answer post (mine) in this thread:
http://social.answers.microsoft.com/...f-87ba4b2c7726
(ignore the subject of the thread)

markjones71 wrote:
> Ok, I didn't realise I hadn't given enough info - sorry!
>
> - Vista 32-bit SP2
>
> - Norton is installed and is current;
> - According to the Windows Security Centre only Norton anti-spyware is
> activated and the only other installed anti-spyware is Windows defender
> but
> that is off;
> - The same is true for the firewall - Norton On, Defender Off. No others
> installed.
> - Looking through the control panel I cannot find any other anti-spyware
> or
> firewall programs other than Norton.
>
> Norton was pre-installed on my computer and I don't remember any others
> every being installed.
>
> Up until the last (most recent) Windows update everything has been fine
> and
> I have been able to both see, download and install updates. This problem
> has
> only come about since the last lot of updates - perhaps the computer
> crashed
> during that update?
>
> Does that help further? I really appreciate your help with this...
>
> "PA Bear [MS MVP]" wrote:
>
>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
>> SP2;
>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum
>> or
>> newsgroup. Please do so in your next reply.
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a(another) Norton or McAfee application ever been installed on the
>> computer (e.g., a free-trial version that came preinstalled when you
>> bought
>> it)?
>>
>>
>> markjones71 wrote:
>>> Hi, I cant download any new updates from Microsoft. Every time I try to
>>> check for updates I get the following error code: Code 80070005.
>>>
>>> Since this problem occurred I have been unable to search for new updates
>>> and
>>> also, some of my programs fail to launch when activated. I am on Vista
>>> Home
>>> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
>>> Firewall but I have Windows Firewall turned off.
>>>
>>> Can anybody please help me solve this problem? I'm not very technical so
>>> a
>>> simple step to fix would really be appreciated.
>>>
>>> Thanks in advance..
>>
>> .

Thanks, I've done this twice but it hasn't fixed the problem. I still get the
same error when I check for updates.

Not sure if it is relevant but the url you gave for the clean install no
longer exists - but on restarting after using the removal tool a web browser
is automatically opened with a list of norton products to reinstall. When I
choose the relevant product and install, it recognises my product key and
therefore doesn't ask me for it.

Is it worth removing Norton altogether and replacing with the free version
of AVG?

Do you have any other ideas as to what I can do to fix this?

"PA Bear [MS MVP]" wrote:

> Do Steps #1 through #8 in the Answer post (mine) in this thread:
> http://social.answers.microsoft.com/...f-87ba4b2c7726
> (ignore the subject of the thread)
>
> markjones71 wrote:
> > Ok, I didn't realise I hadn't given enough info - sorry!
> >
> > - Vista 32-bit SP2
> >
> > - Norton is installed and is current;
> > - According to the Windows Security Centre only Norton anti-spyware is
> > activated and the only other installed anti-spyware is Windows defender
> > but
> > that is off;
> > - The same is true for the firewall - Norton On, Defender Off. No others
> > installed.
> > - Looking through the control panel I cannot find any other anti-spyware
> > or
> > firewall programs other than Norton.
> >
> > Norton was pre-installed on my computer and I don't remember any others
> > every being installed.
> >
> > Up until the last (most recent) Windows update everything has been fine
> > and
> > I have been able to both see, download and install updates. This problem
> > has
> > only come about since the last lot of updates - perhaps the computer
> > crashed
> > during that update?
> >
> > Does that help further? I really appreciate your help with this...
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
> >> SP2;
> >> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum
> >> or
> >> newsgroup. Please do so in your next reply.
> >>
> >> What anti-virus application or security suite is installed and is your
> >> subscription current? What anti-spyware applications (other than
> >> Defender)? What third-party firewall (if any)?
> >>
> >> Has a(another) Norton or McAfee application ever been installed on the
> >> computer (e.g., a free-trial version that came preinstalled when you
> >> bought
> >> it)?
> >>
> >>
> >> markjones71 wrote:
> >>> Hi, I cant download any new updates from Microsoft. Every time I try to
> >>> check for updates I get the following error code: Code 80070005.
> >>>
> >>> Since this problem occurred I have been unable to search for new updates
> >>> and
> >>> also, some of my programs fail to launch when activated. I am on Vista
> >>> Home
> >>> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
> >>> Firewall but I have Windows Firewall turned off.
> >>>
> >>> Can anybody please help me solve this problem? I'm not very technical so
> >>> a
> >>> simple step to fix would really be appreciated.
> >>>
> >>> Thanks in advance..
> >>
> >> .
>
> .
>

0x8007005 = Error_Access_Denied

Rough translation: Permissions problem, usually caused by a hijackware
infection or third-party security applications (e.g., your Norton
application). Speaking of which, what's the name & version of your Norton
application (e.g., Norton 360 2009)? Did the preinstalled free trial expire
before you purchased this Norton application?

You might try running the Fix It in this KB article:

How do I restore security settings to the default settings?:
http://support.microsoft.com/kb/313222

markjones71 wrote:
> Thanks, I've done this twice but it hasn't fixed the problem. I still get
> the same error when I check for updates.
>
> Not sure if it is relevant but the url you gave for the clean install no
> longer exists - but on restarting after using the removal tool a web
> browser
> is automatically opened with a list of norton products to reinstall. When
> I
> choose the relevant product and install, it recognises my product key and
> therefore doesn't ask me for it.
>
> Is it worth removing Norton altogether and replacing with the free version
> of AVG?
>
> Do you have any other ideas as to what I can do to fix this?
>
> "PA Bear [MS MVP]" wrote:
>
>> Do Steps #1 through #8 in the Answer post (mine) in this thread:
>> http://social.answers.microsoft.com/...f-87ba4b2c7726
>> (ignore the subject of the thread)
>>
>> markjones71 wrote:
>>> Ok, I didn't realise I hadn't given enough info - sorry!
>>>
>>> - Vista 32-bit SP2
>>>
>>> - Norton is installed and is current;
>>> - According to the Windows Security Centre only Norton anti-spyware is
>>> activated and the only other installed anti-spyware is Windows defender
>>> but
>>> that is off;
>>> - The same is true for the firewall - Norton On, Defender Off. No others
>>> installed.
>>> - Looking through the control panel I cannot find any other anti-spyware
>>> or
>>> firewall programs other than Norton.
>>>
>>> Norton was pre-installed on my computer and I don't remember any others
>>> every being installed.
>>>
>>> Up until the last (most recent) Windows update everything has been fine
>>> and
>>> I have been able to both see, download and install updates. This problem
>>> has
>>> only come about since the last lot of updates - perhaps the computer
>>> crashed
>>> during that update?
>>>
>>> Does that help further? I really appreciate your help with this...
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
>>>> SP2;
>>>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum
>>>> or
>>>> newsgroup. Please do so in your next reply.
>>>>
>>>> What anti-virus application or security suite is installed and is your
>>>> subscription current? What anti-spyware applications (other than
>>>> Defender)? What third-party firewall (if any)?
>>>>
>>>> Has a(another) Norton or McAfee application ever been installed on the
>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>> bought
>>>> it)?
>>>>
>>>>
>>>> markjones71 wrote:
>>>>> Hi, I cant download any new updates from Microsoft. Every time I try
>>>>> to
>>>>> check for updates I get the following error code: Code 80070005.
>>>>>
>>>>> Since this problem occurred I have been unable to search for new
>>>>> updates
>>>>> and
>>>>> also, some of my programs fail to launch when activated. I am on Vista
>>>>> Home
>>>>> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
>>>>> Firewall but I have Windows Firewall turned off.
>>>>>
>>>>> Can anybody please help me solve this problem? I'm not very technical
>>>>> so
>>>>> a
>>>>> simple step to fix would really be appreciated.
>>>>>
>>>>> Thanks in advance..
>>>>
>>>> .
>>
>> .

I'm afraid that didn't work either.

My Norton is internet security... I bought my laptop a couple of years ago
and it had Norton on it (I'd had Norton on my previous machine too). Pretty
sure I just upgraded the version that was there and have just upgraded each
time my subscription needed renewing since. So now I have the 2010 Norton
Internet Security.

Have you any other suggestions?

"PA Bear [MS MVP]" wrote:

> 0x8007005 = Error_Access_Denied
>
> Rough translation: Permissions problem, usually caused by a hijackware
> infection or third-party security applications (e.g., your Norton
> application). Speaking of which, what's the name & version of your Norton
> application (e.g., Norton 360 2009)? Did the preinstalled free trial expire
> before you purchased this Norton application?
>
> You might try running the Fix It in this KB article:
>
> How do I restore security settings to the default settings?:
> http://support.microsoft.com/kb/313222
>
> markjones71 wrote:
> > Thanks, I've done this twice but it hasn't fixed the problem. I still get
> > the same error when I check for updates.
> >
> > Not sure if it is relevant but the url you gave for the clean install no
> > longer exists - but on restarting after using the removal tool a web
> > browser
> > is automatically opened with a list of norton products to reinstall. When
> > I
> > choose the relevant product and install, it recognises my product key and
> > therefore doesn't ask me for it.
> >
> > Is it worth removing Norton altogether and replacing with the free version
> > of AVG?
> >
> > Do you have any other ideas as to what I can do to fix this?
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Do Steps #1 through #8 in the Answer post (mine) in this thread:
> >> http://social.answers.microsoft.com/...f-87ba4b2c7726
> >> (ignore the subject of the thread)
> >>
> >> markjones71 wrote:
> >>> Ok, I didn't realise I hadn't given enough info - sorry!
> >>>
> >>> - Vista 32-bit SP2
> >>>
> >>> - Norton is installed and is current;
> >>> - According to the Windows Security Centre only Norton anti-spyware is
> >>> activated and the only other installed anti-spyware is Windows defender
> >>> but
> >>> that is off;
> >>> - The same is true for the firewall - Norton On, Defender Off. No others
> >>> installed.
> >>> - Looking through the control panel I cannot find any other anti-spyware
> >>> or
> >>> firewall programs other than Norton.
> >>>
> >>> Norton was pre-installed on my computer and I don't remember any others
> >>> every being installed.
> >>>
> >>> Up until the last (most recent) Windows update everything has been fine
> >>> and
> >>> I have been able to both see, download and install updates. This problem
> >>> has
> >>> only come about since the last lot of updates - perhaps the computer
> >>> crashed
> >>> during that update?
> >>>
> >>> Does that help further? I really appreciate your help with this...
> >>>
> >>> "PA Bear [MS MVP]" wrote:
> >>>
> >>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
> >>>> SP2;
> >>>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a forum
> >>>> or
> >>>> newsgroup. Please do so in your next reply.
> >>>>
> >>>> What anti-virus application or security suite is installed and is your
> >>>> subscription current? What anti-spyware applications (other than
> >>>> Defender)? What third-party firewall (if any)?
> >>>>
> >>>> Has a(another) Norton or McAfee application ever been installed on the
> >>>> computer (e.g., a free-trial version that came preinstalled when you
> >>>> bought
> >>>> it)?
> >>>>
> >>>>
> >>>> markjones71 wrote:
> >>>>> Hi, I cant download any new updates from Microsoft. Every time I try
> >>>>> to
> >>>>> check for updates I get the following error code: Code 80070005.
> >>>>>
> >>>>> Since this problem occurred I have been unable to search for new
> >>>>> updates
> >>>>> and
> >>>>> also, some of my programs fail to launch when activated. I am on Vista
> >>>>> Home
> >>>>> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with its
> >>>>> Firewall but I have Windows Firewall turned off.
> >>>>>
> >>>>> Can anybody please help me solve this problem? I'm not very technical
> >>>>> so
> >>>>> a
> >>>>> simple step to fix would really be appreciated.
> >>>>>
> >>>>> Thanks in advance..
> >>>>
> >>>> .
> >>
> >> .
>
> .
>

There is a very good chance that you are seeing the effects of a hijackware
infection!

Microsoft PCSafety provides home users (only) with no-charge support in
dealing with malware infections such as viruses, spyware (including unwanted
software), and adware.
https://support.microsoft.com/oas/de...prid=7552&st=1

Also available via the Consumer Security Support home page:
https://consumersecuritysupport.microsoft.com/

Otherwise...

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan! You may need to download the
MSRT on a non-infected machine, then transfer MRT.EXE to the infected
machine and rename it to SCAN.EXE before running it.

2a. WinXP => Run the Windows Live Safety Center's 'Protection' scan (only!)
in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

2b. Vista or Win7=> Run this scan instead:
http://onecare.live.com/site/en-us/center/whatsnew.htm

3. Now run a thorough check for hijackware, including posting requested logs
in an appropriate forum, not here. DO NOT SKIP THIS STEP!!

Checking for/Help with Hijackware:
• http://mvps.org/winhelp2002/unwanted.htm
• http://inetexplorer.mvps.org/tshoot.html
• http://www.mvps.org/sramesh2k/Malware_Defence.htm
• http://www.elephantboycomputers.com/...moving_Malware

**Chances are you will need to seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://www.spywarewarrior.com/viewforum.php?f=5,
http://www.dslreports.com/forum/cleanup,
http://www.bluetack.co.uk/forums/index.php,
http://aumha.net/viewforum.php?f=30 or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA or Geek Squad) computer repair shop.

markjones71 wrote:
> I'm afraid that didn't work either.
>
> My Norton is internet security... I bought my laptop a couple of years ago
> and it had Norton on it (I'd had Norton on my previous machine too).
> Pretty
> sure I just upgraded the version that was there and have just upgraded
> each
> time my subscription needed renewing since. So now I have the 2010 Norton
> Internet Security.
>
> Have you any other suggestions?
>
> "PA Bear [MS MVP]" wrote:
>
>> 0x8007005 = Error_Access_Denied
>>
>> Rough translation: Permissions problem, usually caused by a hijackware
>> infection or third-party security applications (e.g., your Norton
>> application). Speaking of which, what's the name & version of your
>> Norton
>> application (e.g., Norton 360 2009)? Did the preinstalled free trial
>> expire before you purchased this Norton application?
>>
>> You might try running the Fix It in this KB article:
>>
>> How do I restore security settings to the default settings?:
>> http://support.microsoft.com/kb/313222
>>
>> markjones71 wrote:
>>> Thanks, I've done this twice but it hasn't fixed the problem. I still
>>> get
>>> the same error when I check for updates.
>>>
>>> Not sure if it is relevant but the url you gave for the clean install no
>>> longer exists - but on restarting after using the removal tool a web
>>> browser
>>> is automatically opened with a list of norton products to reinstall.
>>> When
>>> I
>>> choose the relevant product and install, it recognises my product key
>>> and
>>> therefore doesn't ask me for it.
>>>
>>> Is it worth removing Norton altogether and replacing with the free
>>> version
>>> of AVG?
>>>
>>> Do you have any other ideas as to what I can do to fix this?
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Do Steps #1 through #8 in the Answer post (mine) in this thread:
>>>> http://social.answers.microsoft.com/...f-87ba4b2c7726
>>>> (ignore the subject of the thread)
>>>>
>>>> markjones71 wrote:
>>>>> Ok, I didn't realise I hadn't given enough info - sorry!
>>>>>
>>>>> - Vista 32-bit SP2
>>>>>
>>>>> - Norton is installed and is current;
>>>>> - According to the Windows Security Centre only Norton anti-spyware is
>>>>> activated and the only other installed anti-spyware is Windows
>>>>> defender
>>>>> but
>>>>> that is off;
>>>>> - The same is true for the firewall - Norton On, Defender Off. No
>>>>> others
>>>>> installed.
>>>>> - Looking through the control panel I cannot find any other
>>>>> anti-spyware
>>>>> or
>>>>> firewall programs other than Norton.
>>>>>
>>>>> Norton was pre-installed on my computer and I don't remember any
>>>>> others
>>>>> every being installed.
>>>>>
>>>>> Up until the last (most recent) Windows update everything has been
>>>>> fine
>>>>> and
>>>>> I have been able to both see, download and install updates. This
>>>>> problem
>>>>> has
>>>>> only come about since the last lot of updates - perhaps the computer
>>>>> crashed
>>>>> during that update?
>>>>>
>>>>> Does that help further? I really appreciate your help with this...
>>>>>
>>>>> "PA Bear [MS MVP]" wrote:
>>>>>
>>>>>> Always state your full Windows version (e.g., WinXP SP3; WinXP 64-bit
>>>>>> SP2;
>>>>>> Vista SP1; Vista 64-bit SP2; Win7; Win7 64-bit) when posting in a
>>>>>> forum
>>>>>> or
>>>>>> newsgroup. Please do so in your next reply.
>>>>>>
>>>>>> What anti-virus application or security suite is installed and is
>>>>>> your
>>>>>> subscription current? What anti-spyware applications (other than
>>>>>> Defender)? What third-party firewall (if any)?
>>>>>>
>>>>>> Has a(another) Norton or McAfee application ever been installed on
>>>>>> the
>>>>>> computer (e.g., a free-trial version that came preinstalled when you
>>>>>> bought
>>>>>> it)?
>>>>>>
>>>>>>
>>>>>> markjones71 wrote:
>>>>>>> Hi, I cant download any new updates from Microsoft. Every time I try
>>>>>>> to
>>>>>>> check for updates I get the following error code: Code 80070005.
>>>>>>>
>>>>>>> Since this problem occurred I have been unable to search for new
>>>>>>> updates
>>>>>>> and
>>>>>>> also, some of my programs fail to launch when activated. I am on
>>>>>>> Vista
>>>>>>> Home
>>>>>>> Premium with SP2 & I have 3GB of RAM. I use Norton Anti Virus with
>>>>>>> its
>>>>>>> Firewall but I have Windows Firewall turned off.
>>>>>>>
>>>>>>> Can anybody please help me solve this problem? I'm not very
>>>>>>> technical
>>>>>>> so
>>>>>>> a
>>>>>>> simple step to fix would really be appreciated.
>>>>>>>
>>>>>>> Thanks in advance..
>>>>>>
>>>>>> .
>>>>
>>>> .
>>
>> .