Vista Windows Update no response

I am using Windows Vista Business SP1.
Recently I found my laptop does not get any windows update notification.
When I clicked the Windows Update icon in control panel, it opened a
explorer-like window with blank content. The mouse pointer indicates that it
kept loading.

I have used Adware and Spybot to have a full scan but do not found any
problem.

There's a very strong possibility that the problem is due to a hijackware
infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run this online scan (in safe mode w/networking, if need be):
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run additional checks for hijackware, including posting your hijackthis
log to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
conjuction with some other utilities). HijackThis will NOT fix anything on
its own, but it will help you to both identify and remove any
hijackware/spyware with assistance from an expert. **Post your log to
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or another appropriate forum for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Fred0719 wrote:
> I am using Windows Vista Business SP1.
> Recently I found my laptop does not get any windows update notification.
> When I clicked the Windows Update icon in control panel, it opened a
> explorer-like window with blank content. The mouse pointer indicates that
> it
> kept loading.
>
> I have used Adware and Spybot to have a full scan but do not found any
> problem.

had the problem also with my gateway after i downloaded the newest update date 12/10.but i found my fix by having another laptop that is a acer and it didn't affected it at all. i went to regedit first and then find and typed in wuauserv found it had two setting one was

hkey_local_machine\system\controlset001\services\w uauserv and hkey_local_machine\system\controlset002\services\w uauserv

i notice on my acer laptop it didn't have hkey_local_machine\system\controlset002\services\w uauserv in the regsister. but i did notice that

hkey_local_machine\system\controlset001\services\w uauserv in the gateway had Windows

Update as the display name but on the acer it had

@%systemroot%\system32\wuaueng.dll,-105 as the display name so i change it in the gateway. i thought that the

hkey_local_machine\system\controlset002\services\w uauserv was hiccup in the update.

so i change the display name and restart the computer and guess what the update window popped up right and i got to install the critical updtae for ie7. hope this works for other

Thanks for your advice.

I have followed your recommendation and my windows update works now.


"chuck m" wrote:

> had the problem also with my gateway after i downloaded the newest update date 12/10.but i found my fix by having another laptop that is a acer and it didn't affected it at all. i went to regedit first and then find and typed in wuauserv found it had two setting one was
>
> hkey_local_machine\system\controlset001\services\w uauserv and hkey_local_machine\system\controlset002\services\w uauserv
>
> i notice on my acer laptop it didn't have hkey_local_machine\system\controlset002\services\w uauserv in the regsister. but i did notice that
>
> hkey_local_machine\system\controlset001\services\w uauserv in the gateway had Windows
>
> Update as the display name but on the acer it had
>
> @%systemroot%\system32\wuaueng.dll,-105 as the display name so i change it in the gateway. i thought that the
>
> hkey_local_machine\system\controlset002\services\w uauserv was hiccup in the update.
>
> so i change the display name and restart the computer and guess what the update window popped up right and i got to install the critical updtae for ie7. hope this works for other
>
>
>