W2003 SP2 won't install - "Access is denied"

I have Windows Server 2003 (Standard) SP1. Service pack 2 won't install - I
get an "Access is denied." error.

I've tried several times, with Microsoft Update and the stand-alone
installer.

The symptoms fit http://support.microsoft.com/kb/873148, so I enabled
verbose logging (http://support.microsoft.com/kb/906485/) and got directed
to some value in HKCR\.ivf which didn't exist so I gave Administrators full
permission on the HKCR\.ivf key as it had no permissions set.

Reboot machine. Reinstall. Fail again.

I found the same key had been deleted when rebooting, so I rebooted the PC
and created the key. Reinstall. Fail again.

Now I find that the installer program changes the LogLevel registry value to
0x20000000 when it starts. So I changed it to 0xffff while the installer was
running. Unfortunately, the installer now changes it back to 0 when it
encounters the error, so it won't tell me which registry value it's getting
denied access to, although it does put an entry in svcpack.log of

2578.359: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
ProductInstall.GlobalRegistryChanges.Install error: 0x5
2578.359: INF_REGISTRY Failed
2578.359: DoInstallationoRegistryUpdates failed


I used Process Monitor to see if there were any denied attempts to access
anything in the registry with ivf in the path; there were not.

I reset the registry permissions to the defaults as in
http://support.microsoft.com/kb/313222/.

ZoneAlarm Firewall and AVG antivirus on or off makes no difference.

It stalls when it's trying to copy PS5UI.DLL, which is apparently to do with
postscript printing.

What should I try next?

Andrew

Andrew Morton wrote:
> I have Windows Server 2003 (Standard) SP1. Service pack 2 won't
> install - I get an "Access is denied." error.
>
> I've tried several times, with Microsoft Update and the stand-alone
> installer.
>
> The symptoms fit http://support.microsoft.com/kb/873148, so I enabled
> verbose logging (http://support.microsoft.com/kb/906485/) and got
> directed to some value in HKCR\.ivf which didn't exist so I gave
> Administrators full permission on the HKCR\.ivf key as it had no
> permissions set.
> Reboot machine. Reinstall. Fail again.
>
> I found the same key had been deleted when rebooting, so I rebooted
> the PC and created the key. Reinstall. Fail again.
>
> Now I find that the installer program changes the LogLevel registry
> value to 0x20000000 when it starts. So I changed it to 0xffff while
> the installer was running. Unfortunately, the installer now changes
> it back to 0 when it encounters the error, so it won't tell me which
> registry value it's getting denied access to, although it does put an
> entry in svcpack.log of
> 2578.359: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> ProductInstall.GlobalRegistryChanges.Install error: 0x5
> 2578.359: INF_REGISTRY Failed
> 2578.359: DoInstallationoRegistryUpdates failed
>
>
> I used Process Monitor to see if there were any denied attempts to
> access anything in the registry with ivf in the path; there were not.
>
> I reset the registry permissions to the defaults as in
> http://support.microsoft.com/kb/313222/.
>
> ZoneAlarm Firewall and AVG antivirus on or off makes no difference.
>
> It stalls when it's trying to copy PS5UI.DLL, which is apparently to
> do with postscript printing.
>
> What should I try next?

More info:
Doesn't work logged in as the Administrator in safe mode. Same error.
Doesn't work if I delete ps5ui.dl_ from the folder it extracted all the
files into: the installer complains it's missing.

Andrew

http://support.microsoft.com/kb/873148

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Andrew Morton" <> wrote in message news:...
>I have Windows Server 2003 (Standard) SP1. Service pack 2 won't install - I
> get an "Access is denied." error.
>
> I've tried several times, with Microsoft Update and the stand-alone
> installer.
>
> The symptoms fit http://support.microsoft.com/kb/873148, so I enabled
> verbose logging (http://support.microsoft.com/kb/906485/) and got directed
> to some value in HKCR\.ivf which didn't exist so I gave Administrators full
> permission on the HKCR\.ivf key as it had no permissions set.
>
> Reboot machine. Reinstall. Fail again.
>
> I found the same key had been deleted when rebooting, so I rebooted the PC
> and created the key. Reinstall. Fail again.
>
> Now I find that the installer program changes the LogLevel registry value to
> 0x20000000 when it starts. So I changed it to 0xffff while the installer was
> running. Unfortunately, the installer now changes it back to 0 when it
> encounters the error, so it won't tell me which registry value it's getting
> denied access to, although it does put an entry in svcpack.log of
>
> 2578.359: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> ProductInstall.GlobalRegistryChanges.Install error: 0x5
> 2578.359: INF_REGISTRY Failed
> 2578.359: DoInstallationoRegistryUpdates failed
>
>
> I used Process Monitor to see if there were any denied attempts to access
> anything in the registry with ivf in the path; there were not.
>
> I reset the registry permissions to the defaults as in
> http://support.microsoft.com/kb/313222/.
>
> ZoneAlarm Firewall and AVG antivirus on or off makes no difference.
>
> It stalls when it's trying to copy PS5UI.DLL, which is apparently to do with
> postscript printing.
>
> What should I try next?
>
> Andrew
>
>

"Andrew Morton" <> wrote in message
news:...
>I have Windows Server 2003 (Standard) SP1. Service pack 2 won't install - I
> get an "Access is denied." error.
>
> I've tried several times, with Microsoft Update and the stand-alone
> installer.


What specifically did you do for the latter case?
E.g. is it an .msi file? Then couldn't you force verbose logging through
the command line?


>
> The symptoms fit http://support.microsoft.com/kb/873148, so I enabled
> verbose logging (http://support.microsoft.com/kb/906485/) and got directed
> to some value in HKCR\.ivf which didn't exist so I gave Administrators full
> permission on the HKCR\.ivf key as it had no permissions set.
>
> Reboot machine. Reinstall. Fail again.
>
> I found the same key had been deleted when rebooting, so I rebooted the PC
> and created the key. Reinstall. Fail again.
>
> Now I find that the installer program changes the LogLevel registry value to
> 0x20000000 when it starts. So I changed it to 0xffff while the installer was
> running. Unfortunately, the installer now changes it back to 0 when it
> encounters the error, so it won't tell me which registry value it's getting
> denied access to, although it does put an entry in svcpack.log of
>
> 2578.359: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
> ProductInstall.GlobalRegistryChanges.Install error: 0x5
> 2578.359: INF_REGISTRY Failed
> 2578.359: DoInstallationoRegistryUpdates failed
>
>
> I used Process Monitor to see if there were any denied attempts to access
> anything in the registry with ivf in the path; there were not.


More significantly, what did Process Monitor show you was happening
just before that error message was logged? Note that the FileMon portion
of ProcMon captures the write of each log message. All you have to do is
infer which one it is, in order to have a completely interleaved record of
registry and file accesses related to that log record. You can do that based
on the length of the log record.


HTH

Robert Aldwinckle
---


>
> I reset the registry permissions to the defaults as in
> http://support.microsoft.com/kb/313222/.
>
> ZoneAlarm Firewall and AVG antivirus on or off makes no difference.
>
> It stalls when it's trying to copy PS5UI.DLL, which is apparently to do with
> postscript printing.
>
> What should I try next?
>
> Andrew
>
>

Peter Foldes wrote:
> http://support.microsoft.com/kb/873148

That's the one I've been trying.

Andrew

>
> "Andrew Morton" <> wrote in message
> news:...
>> I have Windows Server 2003 (Standard) SP1. Service pack 2 won't
>> install - I get an "Access is denied." error.
>>
>> I've tried several times, with Microsoft Update and the stand-alone
>> installer.
>>
>> The symptoms fit http://support.microsoft.com/kb/873148, so I enabled
>> verbose logging (http://support.microsoft.com/kb/906485/) and got
>> directed to some value in HKCR\.ivf which didn't exist so I gave
>> Administrators full permission on the HKCR\.ivf key as it had no
>> permissions set.
>>
>> Reboot machine. Reinstall. Fail again.
>>
>> I found the same key had been deleted when rebooting, so I rebooted
>> the PC and created the key. Reinstall. Fail again.
>>
>> Now I find that the installer program changes the LogLevel registry
>> value to 0x20000000 when it starts. So I changed it to 0xffff while
>> the installer was running. Unfortunately, the installer now changes
>> it back to 0 when it encounters the error, so it won't tell me which
>> registry value it's getting denied access to, although it does put
>> an entry in svcpack.log of
>>
>> 2578.359: DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
>> ProductInstall.GlobalRegistryChanges.Install error: 0x5
>> 2578.359: INF_REGISTRY Failed
>> 2578.359: DoInstallationoRegistryUpdates failed
>>
>>
>> I used Process Monitor to see if there were any denied attempts to
>> access anything in the registry with ivf in the path; there were not.
>>
>> I reset the registry permissions to the defaults as in
>> http://support.microsoft.com/kb/313222/.
>>
>> ZoneAlarm Firewall and AVG antivirus on or off makes no difference.
>>
>> It stalls when it's trying to copy PS5UI.DLL, which is apparently to
>> do with postscript printing.
>>
>> What should I try next?
>>
>> Andrew

Robert Aldwinckle wrote:
> "Andrew Morton" <> wrote in message
> news:...
>> I have Windows Server 2003 (Standard) SP1. Service pack 2 won't
>> install - I get an "Access is denied." error.
>>
>> I've tried several times, with Microsoft Update and the stand-alone
>> installer.
>
>
> What specifically did you do for the latter case?

WindowsServer2003-KB914961-SP2-x86-ENU.exe

> E.g. is it an .msi file? Then couldn't you force verbose logging
> through the command line?

The only logging option is for where to put the log file, not how much to
put in it.

>>
>> The symptoms fit http://support.microsoft.com/kb/873148, so I enabled
>> verbose logging (http://support.microsoft.com/kb/906485/) and got
>> directed to some value in HKCR\.ivf which didn't exist so I gave
>> Administrators full permission on the HKCR\.ivf key as it had no
>> permissions set. Reboot machine. Reinstall. Fail again.
>>
>> I found the same key had been deleted when rebooting, so I rebooted
>> the PC and created the key. Reinstall. Fail again.
>>
>> Now I find that the installer program changes the LogLevel registry
>> value to 0x20000000 when it starts. So I changed it to 0xffff while
>> the installer was running. Unfortunately, the installer now changes
>> it back to 0 when it encounters the error, so it won't tell me which
>> registry value it's getting denied access to, although it does put
>> an entry in svcpack.log of 2578.359:
>> DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
>> ProductInstall.GlobalRegistryChanges.Install error: 0x5
>> 2578.359: INF_REGISTRY Failed
>> 2578.359: DoInstallationoRegistryUpdates failed
>>
>>
>> I used Process Monitor to see if there were any denied attempts to
>> access anything in the registry with ivf in the path; there were not.
>
>
> More significantly, what did Process Monitor show you was happening
> just before that error message was logged?

Update.exe had been successfully reading C:\Windows\System32\nvwing.dll,
which is part of nVidia drivers, and successfully reading parts of the
registry to do with the nVidia drivers.

I'll try removing everything nVidia and applying SP2. Back in a while...

Andrew

Andrew Morton wrote:
> Robert Aldwinckle wrote:
>> "Andrew Morton" <> wrote in message
>> news:...
>>> I have Windows Server 2003 (Standard) SP1. Service pack 2 won't
>>> install - I get an "Access is denied." error.
>>>
>>> I've tried several times, with Microsoft Update and the stand-alone
>>> installer.
>>
>>
>> What specifically did you do for the latter case?
>
> WindowsServer2003-KB914961-SP2-x86-ENU.exe
>
>> E.g. is it an .msi file? Then couldn't you force verbose logging
>> through the command line?
>
> The only logging option is for where to put the log file, not how
> much to put in it.
>
>>>
>>> The symptoms fit http://support.microsoft.com/kb/873148, so I
>>> enabled verbose logging (http://support.microsoft.com/kb/906485/)
>>> and got directed to some value in HKCR\.ivf which didn't exist so I
>>> gave Administrators full permission on the HKCR\.ivf key as it had
>>> no permissions set. Reboot machine. Reinstall. Fail again.
>>>
>>> I found the same key had been deleted when rebooting, so I rebooted
>>> the PC and created the key. Reinstall. Fail again.
>>>
>>> Now I find that the installer program changes the LogLevel registry
>>> value to 0x20000000 when it starts. So I changed it to 0xffff while
>>> the installer was running. Unfortunately, the installer now changes
>>> it back to 0 when it encounters the error, so it won't tell me which
>>> registry value it's getting denied access to, although it does put
>>> an entry in svcpack.log of 2578.359:
>>> DoRegistryUpdates:UpdSpInstallFromInfSection Failed for
>>> ProductInstall.GlobalRegistryChanges.Install error: 0x5
>>> 2578.359: INF_REGISTRY Failed
>>> 2578.359: DoInstallationoRegistryUpdates failed
>>>
>>>
>>> I used Process Monitor to see if there were any denied attempts to
>>> access anything in the registry with ivf in the path; there were
>>> not.
>>
>>
>> More significantly, what did Process Monitor show you was happening
>> just before that error message was logged?
>
> Update.exe had been successfully reading
> C:\Windows\System32\nvwing.dll, which is part of nVidia drivers, and
> successfully reading parts of the registry to do with the nVidia
> drivers.
> I'll try removing everything nVidia and applying SP2. Back in a
> while...

Nope, that didn't help. Two attempts: I tried rolling back the drivers
first, then completely uninstalling.

Andrew

I created a new user as a member of Administrators, gave it full permission
on every branch of the registry, logged in as that user, ran SP2
successfully, logged in as a different administrator, removed the registry
permissions for the new user and deleted the new user.

Now on to disassembling the laser printer that lost its magic smoke last
week ;-)

Andrew

Andrew Morton wrote:
> I created a new user as a member of Administrators, gave it full
> permission on every branch of the registry, logged in as that user,
> ran SP2 successfully, logged in as a different administrator, removed
> the registry permissions for the new user and deleted the new user.


*Don't do that.*

It looked like it had worked, but then there was no Explorer, ntbackup and
other progs wouldn't start, a general slow-down followed by a 0x0000000A
blue screen on the next reboot.

I'm now working with a fresh installation of Windows on a separate drive. Oh
well, I suppose it's good to clean out everything sometimes ;-)

Andrew

"Andrew Morton" <> wrote in message
news:...
> Robert Aldwinckle wrote:
>> "Andrew Morton" <> wrote in message
>> news:...
>>> I have Windows Server 2003 (Standard) SP1. Service pack 2 won't
>>> install - I get an "Access is denied." error.
>>>
>>> I've tried several times, with Microsoft Update and the stand-alone
>>> installer.
>>
>>
>> What specifically did you do for the latter case?
>
> WindowsServer2003-KB914961-SP2-x86-ENU.exe
>
>> E.g. is it an .msi file? Then couldn't you force verbose logging
>> through the command line?
>
> The only logging option is for where to put the log file, not how much to put in it.


You didn't specifically answer the question but if it is in fact an .msi file
that's not what msiexec.exe /? shows...

It says /L <logfile> is the equivalent of /L* <logfile>

which in turn is <quote> * - Log all information, except for v and x options </quote>

where v and x are previously described as
v - Verbose output
and
x - Extra debugging information

So, presumably /L*vx (or its equivalent) would generate the most diagnostics.


Robert
---