Have you opened "Sounds and Audio Devices" in the Control and verified sound
assignments?
Otherwise since this is a Windows Update newsgroup, you should take this to
an Outlook newsgroup or newsgroup specific to your operating system:
http://aumha.org/nntp.htm
--
Jupiter Jones [MVP]
http://www3.telus.net/dandemar/
"Mr. Speaker" <Mr.
> wrote in message
news:494D143E-389D-4C31-910B-...
> When a new mail message arrives in Outlook the slected notification wav
> file
> does not play. All I hear is a beep from the system speaker. The file
> plays
> through the sound card just fine when I go through control panel or select
> it
> from explorer. The same thing happens when I connect a USB device. I
> have
> reinstalled drivers for the sound card and system speaker but it still
> happens. Other notification wav files in Outlook, like appointment
> notifications work fine. Help.