what went wrong?

Sorry if this is long...

My laptop (Sony vaio w/Home Premium) came with a trial version of Norton
360. I decided that would uninstall it and replace it with Avast! free home.
I uninstalled Norton and any other Symantic software found in Add/remove
programs. I also ran the Norton removal tool that someone posted a link to.
Everything seemed fine.

I noticed that Sony said I had a few software updates that needed to be
downloaded & installed. I downloaded them and installed them. Still
everything seemed fine.

I had downloaded an earlier version of Avast last month to install on
another computer. I had also downloaded the lastest version last night. I
accidently installed the earlier version. It installed without any problems
but soon notified me that an newer version existed. I then installed the
lastest version OVER the installed version. I guess this is where I goofed.

After the install completed the computer needed to reboot. Well the computer
would not fully shutdown. My screen went black but the mouse was till lit
and I could move the curser. I let the computer sit this way for about 20
minutes. I was finally able to get the computer to shut down by hitting the
power button a few times.

This morning when I hit the power button the computer immediately went back
to this odd state. Curser worked but no windows. I hit the power button a
few times and the computer finally acknowledged it had a problem and allowed
me to boot in safe mode. From here I did a system restore to yesterday
morning.

The computer is fine right now but I would still like to replace Norton with
Avast. Then I would like to install SP1.

Does anyone have any ideas as to what went wrong and how to I prevent it
from happening again?

"Laura" <> wrote:

> The computer is fine right now but I would still like to replace Norton
> with Avast. Then I would like to install SP1.

Both make sense.

> Does anyone have any ideas as to what went wrong and how to I prevent it
> from happening again?

You pretty much have to do the same thing over again, with two adjustments:

1. Use only Symantec's removal tool to uninstall Norton, do not bother to
uninstall via Control panel > Programs. Run the tool 2 - 3 times, with
reboots after each run, in order to rid your computer completely of Norton.
One is not enough.
2. After the final reboot, install the correct version of Avast.

Charlie42

and to add... avast will self-update, so even if you installed the older
version, it will automatically update itself.
AVG 7.5 free is also another great free option. Either way, you are right
to get rid of anything Norton.


"Charlie42" <> wrote in message
news:...
> "Laura" <> wrote:
>
>> The computer is fine right now but I would still like to replace Norton
>> with Avast. Then I would like to install SP1.
>
> Both make sense.
>
>> Does anyone have any ideas as to what went wrong and how to I prevent it
>> from happening again?
>
> You pretty much have to do the same thing over again, with two
> adjustments:
>
> 1. Use only Symantec's removal tool to uninstall Norton, do not bother to
> uninstall via Control panel > Programs. Run the tool 2 - 3 times, with
> reboots after each run, in order to rid your computer completely of
> Norton. One is not enough.
> 2. After the final reboot, install the correct version of Avast.
>
> Charlie42

Which is better? AVG or Avast?

"KDE" <> wrote in message
news:e%...
> and to add... avast will self-update, so even if you installed the older
> version, it will automatically update itself.
> AVG 7.5 free is also another great free option. Either way, you are right
> to get rid of anything Norton.
>
>
> "Charlie42" <> wrote in message
> news:...
>> "Laura" <> wrote:
>>
>>> The computer is fine right now but I would still like to replace Norton
>>> with Avast. Then I would like to install SP1.
>>
>> Both make sense.
>>
>>> Does anyone have any ideas as to what went wrong and how to I prevent it
>>> from happening again?
>>
>> You pretty much have to do the same thing over again, with two
>> adjustments:
>>
>> 1. Use only Symantec's removal tool to uninstall Norton, do not bother to
>> uninstall via Control panel > Programs. Run the tool 2 - 3 times, with
>> reboots after each run, in order to rid your computer completely of
>> Norton. One is not enough.
>> 2. After the final reboot, install the correct version of Avast.
>>
>> Charlie42
>
>

"Charlie42" <> wrote in message
news:...
> "Laura" <> wrote:
>
>> The computer is fine right now but I would still like to replace Norton
>> with Avast. Then I would like to install SP1.
>
> Both make sense.
>
>> Does anyone have any ideas as to what went wrong and how to I prevent it
>> from happening again?
>
> You pretty much have to do the same thing over again, with two
> adjustments:
>
> 1. Use only Symantec's removal tool to uninstall Norton, do not bother to
> uninstall via Control panel > Programs. Run the tool 2 - 3 times, with
> reboots after each run, in order to rid your computer completely of
> Norton. One is not enough.
> 2. After the final reboot, install the correct version of Avast.
>
> Charlie42

thanks. I'll try again later. Keep your fingers crossed.

"Laura" <> wrote in message
news:...
>
> Which is better? AVG or Avast?


Avast (IMHO)

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not reply with email

"Frank Saunders MS-MVP IE,OE/WM" <> wrote in message
news:802C90C2-3081-42BD-B5F7-...
> "Laura" <> wrote in message
> news:...
>>
>> Which is better? AVG or Avast?
>
>
> Avast (IMHO)

That's that I have been told. Okay. Avast it is. thanks.