WGA won't install

I've got a customer who's having problems with automatic updates. She tells
me that the first update that gave an error was Windows Installer 3.1
Redistributable which she was able to download and install manually from
here:
http://www.microsoft.com/downloads/d...DisplayLang=en.
After that she continued to get update errors from automatic updates. I went
to the Windows Update site on her computer and got an error installing
Windows Genuine Advantage Validation Tool KB892130. I tried lowering
security settings for ActiveX controls in IE6 and deleting cookies but this
had no effect. What to try next? Thanks.

--
Gary Roach
ADB Services

Try this first:

Microsoft Genuine Advantage Diagnostic
http://www.microsoft.com/genuine/diag/

If no joy, post in the WGA Forum as MS employees have a presence there:

Windows XP Genuine Advantage Validation Issues (Windows XP)
http://forums.microsoft.com/Genuine/...=442&SiteID=25

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============


Gary Roach wrote:

> I've got a customer who's having problems with automatic updates. She tells
> me that the first update that gave an error was Windows Installer 3.1
> Redistributable which she was able to download and install manually from
> here:
> http://www.microsoft.com/downloads/d...DisplayLang=en.
> After that she continued to get update errors from automatic updates. I went
> to the Windows Update site on her computer and got an error installing
> Windows Genuine Advantage Validation Tool KB892130. I tried lowering
> security settings for ActiveX controls in IE6 and deleting cookies but this
> had no effect. What to try next? Thanks.
>

Thanks for the reply. I've already followed the link you gave and it
reported that the version of windows was verified. BTW, she's running XP
Home SP2.


"MowGreen [MVP]" <> wrote in message
news:...
> Try this first:
>
> Microsoft Genuine Advantage Diagnostic
> http://www.microsoft.com/genuine/diag/
>
> If no joy, post in the WGA Forum as MS employees have a presence there:
>
> Windows XP Genuine Advantage Validation Issues (Windows XP)
> http://forums.microsoft.com/Genuine/...=442&SiteID=25
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> Gary Roach wrote:
>
>> I've got a customer who's having problems with automatic updates. She
>> tells me that the first update that gave an error was Windows Installer
>> 3.1 Redistributable which she was able to download and install manually
>> from here:
>> http://www.microsoft.com/downloads/d...DisplayLang=en.
>> After that she continued to get update errors from automatic updates. I
>> went to the Windows Update site on her computer and got an error
>> installing Windows Genuine Advantage Validation Tool KB892130. I tried
>> lowering security settings for ActiveX controls in IE6 and deleting
>> cookies but this had no effect. What to try next? Thanks.
>>

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you repair a Windows XP
installation:
http://support.microsoft.com/kb/943144

NB: Also applies to clean installs, upgrade installs, and Recovery installs.

--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Gary Roach wrote:
> Thanks for the reply. I've already followed the link you gave and it
> reported that the version of windows was verified. BTW, she's running XP
> Home SP2.
>
>
> "MowGreen [MVP]" <> wrote in message
> news:...
>> Try this first:
>>
>> Microsoft Genuine Advantage Diagnostic
>> http://www.microsoft.com/genuine/diag/
>>
>> If no joy, post in the WGA Forum as MS employees have a presence there:
>>
>> Windows XP Genuine Advantage Validation Issues (Windows XP)
>> http://forums.microsoft.com/Genuine/...=442&SiteID=25
>>
>> MowGreen [MVP 2003-2008]
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>>
>> Gary Roach wrote:
>>
>>> I've got a customer who's having problems with automatic updates. She
>>> tells me that the first update that gave an error was Windows Installer
>>> 3.1 Redistributable which she was able to download and install manually
>>> from here:
>>> http://www.microsoft.com/downloads/d...DisplayLang=en.
>>> After that she continued to get update errors from automatic updates. I
>>> went to the Windows Update site on her computer and got an error
>>> installing Windows Genuine Advantage Validation Tool KB892130. I tried
>>> lowering security settings for ActiveX controls in IE6 and deleting
>>> cookies but this had no effect. What to try next? Thanks.

That did it. Thanks a lot.

"PA Bear [MS MVP]" <> wrote in message
news:...
> Updates are not installed successfully from Windows Update, from Microsoft
> Update, or by using Automatic Updates after you repair a Windows XP
> installation:
> http://support.microsoft.com/kb/943144
>
> NB: Also applies to clean installs, upgrade installs, and Recovery
> installs.
>
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Gary Roach wrote:
>> Thanks for the reply. I've already followed the link you gave and it
>> reported that the version of windows was verified. BTW, she's running XP
>> Home SP2.
>>
>>
>> "MowGreen [MVP]" <> wrote in message
>> news:...
>>> Try this first:
>>>
>>> Microsoft Genuine Advantage Diagnostic
>>> http://www.microsoft.com/genuine/diag/
>>>
>>> If no joy, post in the WGA Forum as MS employees have a presence there:
>>>
>>> Windows XP Genuine Advantage Validation Issues (Windows XP)
>>> http://forums.microsoft.com/Genuine/...=442&SiteID=25
>>>
>>> MowGreen [MVP 2003-2008]
>>> ===============
>>> *-343-* FDNY
>>> Never Forgotten
>>> ===============
>>>
>>>
>>> Gary Roach wrote:
>>>
>>>> I've got a customer who's having problems with automatic updates. She
>>>> tells me that the first update that gave an error was Windows Installer
>>>> 3.1 Redistributable which she was able to download and install manually
>>>> from here:
>>>> http://www.microsoft.com/downloads/d...DisplayLang=en.
>>>> After that she continued to get update errors from automatic updates. I
>>>> went to the Windows Update site on her computer and got an error
>>>> installing Windows Genuine Advantage Validation Tool KB892130. I tried
>>>> lowering security settings for ActiveX controls in IE6 and deleting
>>>> cookies but this had no effect. What to try next? Thanks.
>

YW & thanks for your feedback.
--
~PA Bear

Gary Roach wrote:
> That did it. Thanks a lot.
>
> "PA Bear [MS MVP]" <> wrote in message
> news:...
>> Updates are not installed successfully from Windows Update, from
>> Microsoft
>> Update, or by using Automatic Updates after you repair a Windows XP
>> installation:
>> http://support.microsoft.com/kb/943144
>>
>> NB: Also applies to clean installs, upgrade installs, and Recovery
>> installs.
>>
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Gary Roach wrote:
>>> Thanks for the reply. I've already followed the link you gave and it
>>> reported that the version of windows was verified. BTW, she's running XP
>>> Home SP2.
>>>
>>>
>>> "MowGreen [MVP]" <> wrote in message
>>> news:...
>>>> Try this first:
>>>>
>>>> Microsoft Genuine Advantage Diagnostic
>>>> http://www.microsoft.com/genuine/diag/
>>>>
>>>> If no joy, post in the WGA Forum as MS employees have a presence there:
>>>>
>>>> Windows XP Genuine Advantage Validation Issues (Windows XP)
>>>> http://forums.microsoft.com/Genuine/...=442&SiteID=25
>>>>
>>>> MowGreen [MVP 2003-2008]
>>>> ===============
>>>> *-343-* FDNY
>>>> Never Forgotten
>>>> ===============
>>>>
>>>>
>>>> Gary Roach wrote:
>>>>
>>>>> I've got a customer who's having problems with automatic updates. She
>>>>> tells me that the first update that gave an error was Windows
>>>>> Installer
>>>>> 3.1 Redistributable which she was able to download and install
>>>>> manually
>>>>> from here:
>>>>> http://www.microsoft.com/downloads/d...DisplayLang=en.
>>>>> After that she continued to get update errors from automatic updates.
>>>>> I
>>>>> went to the Windows Update site on her computer and got an error
>>>>> installing Windows Genuine Advantage Validation Tool KB892130. I tried
>>>>> lowering security settings for ActiveX controls in IE6 and deleting
>>>>> cookies but this had no effect. What to try next? Thanks.

"Gary Roach" wrote:

> I've got a customer who's having problems with automatic updates. She tells
> me that the first update that gave an error was Windows Installer 3.1
> Redistributable which she was able to download and install manually from
> here:
> http://www.microsoft.com/downloads/d...DisplayLang=en.
> After that she continued to get update errors from automatic updates. I went
> to the Windows Update site on her computer and got an error installing
> Windows Genuine Advantage Validation Tool KB892130. I tried lowering
> security settings for ActiveX controls in IE6 and deleting cookies but this
> had no effect. What to try next? Thanks.
>
> --
> Gary Roach
> ADB Services
>
>
>