WgaNotify setup canceled - Update fails

My computer is set to Auto Update. Today I noticed that the WGA
Notification KB905474 update is "canceling" (not showing as status failed in
the history, but shows as canceled). As a result, it's also not installing
the other update in the list.

The first time this happened according to the update history on
update.microsoft.com was on March 20th (I didn't notice it then).

The content of the wganotify.log file from this most recent occurrence is:

0.079: 2007/04/04 09:37:33.203 (local)
0.079: c:\3ca8ad91a4451c924b0bfbd918\update\update.exe (version 6.3.3.0)
0.094: Failed To Enable SE_SHUTDOWN_PRIVILEGE
0.094: Hotfix started with following command line: -z
0.094: In Function GetBuildType, line 1170, RegQueryValueEx failed with
error 0x2
0.125: CreateUserInterface: DefineInstallCustomUI returned 0x10d1
0.125: CreateUserInterface: DefineInstallCustomUI Failed: 0x10d1
0.125: DoInstallation:CreateProgressDialog failed
0.125: WgaNotify Setup canceled.
3.485: Message displayed to the user: WgaNotify Setup canceled.
3.485: User Input: OK
3.485: Update.exe extended error code = 0xf00d

I'm on WinXP SP2 running fully updated/patched other than this last batch.

Any help will be gratefully accepted!
3.485: Update.exe return code was masked to 0x643 for MSI custom action
compliance.

Additional information:

I've downloaded and run the "Genuine Check" with no problems (this is an OEM
install, so there shouldn't be), but the updates pushed yesterday/today will
not install at all due to the WGA notification update failure.

Simultaneously, Java update and Dymo Stamps updates will not run, where I'm
receiving a failure code of 2894 (internal error 2894) on both of them. Dymo
support points to Windows Installer as a possible problem; I've downloaded
the 3.1 (v2) and run it and done a repair on Windows Installer. No joy -
same problems.

I mention that in case it helps diagnose what's going on with this WgaNotify
Setup failure.

Thanks!

"nolimitations" <> wrote in message
news:50DEDDCF-711E-4461-94A7-...
> My computer is set to Auto Update. Today I noticed that the WGA
> Notification KB905474 update is "canceling" (not showing as status failed in
> the history, but shows as canceled). As a result, it's also not installing
> the other update in the list.
>
> The first time this happened according to the update history on
> update.microsoft.com was on March 20th (I didn't notice it then).
>
> The content of the wganotify.log file from this most recent occurrence is:
>
> 0.079: 2007/04/04 09:37:33.203 (local)
> 0.079: c:\3ca8ad91a4451c924b0bfbd918\update\update.exe (version 6.3.3.0)
> 0.094: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> 0.094: Hotfix started with following command line: -z
> 0.094: In Function GetBuildType, line 1170, RegQueryValueEx failed with
> error 0x2
> 0.125: CreateUserInterface: DefineInstallCustomUI returned 0x10d1
> 0.125: CreateUserInterface: DefineInstallCustomUI Failed: 0x10d1


Convert hex code to decimal and check for known message in cmd window

<cmd_output>
>set /a c = 0x10d1
4305
>net helpmsg 4305

The operation cannot be performed on an offline library.
</cmd_output>


Nice of them to be so clear about which library is offline... ; ]

I would try running ProcMon to supplement this inadequate diagnostic.

Alternatively, if the update has a /verbose option and can be run from the
command line it might be easier for you to try that first. Usually, though,
I haven't had much luck getting anything useful out of the /verbose options
that I've tried. In contrast ProcMon usually shows me everything I need.


Good luck

Robert Aldwinckle
---


> 0.125: DoInstallation:CreateProgressDialog failed
> 0.125: WgaNotify Setup canceled.
> 3.485: Message displayed to the user: WgaNotify Setup canceled.
> 3.485: User Input: OK
> 3.485: Update.exe extended error code = 0xf00d
>
> I'm on WinXP SP2 running fully updated/patched other than this last batch.
>
> Any help will be gratefully accepted!
> 3.485: Update.exe return code was masked to 0x643 for MSI custom action
> compliance.
>

On Apr 5, 10:33 am, "Robert Aldwinckle" <rob...@techemail.com> wrote:
> "nolimitations" <nolimitati...@discussions.microsoft.com> wrote in message
>
> news:50DEDDCF-711E-4461-94A7-...
>
>
>
> > My computer is set to Auto Update. Today I noticed that the WGA
> > Notification KB905474 update is "canceling" (not showing as status failed in
> > the history, but shows as canceled). As a result, it's also not installing
> > the other update in the list.
>
> > The first time this happened according to the update history on
> > update.microsoft.com was on March 20th (I didn't notice it then).
>
> > The content of the wganotify.log file from this most recent occurrence is:
>
> > 0.079: 2007/04/04 09:37:33.203 (local)
> > 0.079: c:\3ca8ad91a4451c924b0bfbd918\update\update.exe (version 6.3.3.0)
> > 0.094: Failed To Enable SE_SHUTDOWN_PRIVILEGE
> > 0.094: Hotfix started with following command line: -z
> > 0.094: In Function GetBuildType, line 1170, RegQueryValueEx failed with
> > error 0x2
> > 0.125: CreateUserInterface: DefineInstallCustomUI returned 0x10d1
> > 0.125: CreateUserInterface: DefineInstallCustomUI Failed: 0x10d1
>
> Convert hex code to decimal and check for known message in cmd window
>
> <cmd_output>
>
> >set /a c = 0x10d1
> 4305
> >net helpmsg 4305
>
> The operation cannot be performed on an offline library.
> </cmd_output>
>
> Nice of them to be so clear about which library is offline... ; ]
>
> I would try running ProcMon to supplement this inadequate diagnostic.
>
> Alternatively, if the update has a /verbose option and can be run from the
> command line it might be easier for you to try that first. Usually, though,
> I haven't had much luck getting anything useful out of the /verbose options
> that I've tried. In contrast ProcMon usually shows me everything I need.
>
> Good luck
>
> Robert Aldwinckle
> ---
>
> > 0.125: DoInstallation:CreateProgressDialog failed
> > 0.125: WgaNotify Setup canceled.
> > 3.485: Message displayed to the user: WgaNotify Setup canceled.
> > 3.485: User Input: OK
> > 3.485: Update.exe extended error code = 0xf00d
>
> > I'm on WinXP SP2 running fully updated/patched other than this last batch.
>
> > Any help will be gratefully accepted!
> > 3.485: Update.exe return code was masked to 0x643 for MSI custom action
> > compliance.

<don't have original message, replying to OP here>

The way I've resolved this is to do a manual update, Find Windows
Genuine Advantage Notification, de-select it, and set it to not show
this update again. Windows will whine that you hid a critical update.
You haven't. WGAN is NOT a security update, and should be avoided.