Whiteboard

I recently upgraded to the newest version of MSN Messenger, and have been
able to phenagle around every problem except Whiteboard. Every time I try to
pull it up, it tries for a long time to connect, and then sends me a message
saying that the other computer is unable to connect to the program. The past
couple of times I've done it, however, it tells me that the program is
disabled or not installed on MY computer, and directs me to microsoft.com I
know this has been addressed a few times, but I couldn't seem to find any
conclusive answer about how to fix the problem, nor anyplace on the microsoft
website where I might be able to download anything to help. Am I just missing
it, or what?

Greetings Ame,

Assuming you're using Windows XP, there are a number of things necessary for the Whiteboard
to work in Windows Live Messenger (which is the latest version of MSN Messenger).

Firstly, you'll need an up-to-date Windows Messenger (not Live) installed, although it does
sound like you do given the error. If you want to completely make sure, you can go ahead and
install it from here:
http://microsoft.com/downloads/detai...f-9157a3b3d774

Secondly, it's possible the registry entries for this feature have been removed or changed
somehow. To fix this, download and run this .reg file:
http://messenger.jonathankay.com/dow...assistance.reg
You'll need to restart Windows Live Messenger to see the change.

As a final note, your contact must also be using Windows XP for this to work. If they're
using Vista (or Windows 7 beta), you'll both have to use Office SharedView in order to get a
whiteboarding feature and use that instead of Messenger's whiteboard. You both can grab that
for free at www.sharedview.com. Also, if you continue to have problems, you could use
SharedView as a workaround as it actually works better than the existing whiteboard feature.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Ame C." <Ame C.@discussions.microsoft.com> wrote in message
news:347F617A-436E-43C8-8D02-...
> I recently upgraded to the newest version of MSN Messenger, and have been
> able to phenagle around every problem except Whiteboard. Every time I try to
> pull it up, it tries for a long time to connect, and then sends me a message
> saying that the other computer is unable to connect to the program. The past
> couple of times I've done it, however, it tells me that the program is
> disabled or not installed on MY computer, and directs me to microsoft.com I
> know this has been addressed a few times, but I couldn't seem to find any
> conclusive answer about how to fix the problem, nor anyplace on the microsoft
> website where I might be able to download anything to help. Am I just missing
> it, or what?