Why won't KB967715 install?

I am running an HP m7680n WinXP Media Center SP3. Every day I get the little
yellow shield telling me I have to install update KB967715. I have gone
through the knowledge base article and have tried all 3 suggested methods of
installation: Manually adding the registry entry (It's already there!!!),
Installing in "Safe Mode", and the selective boot method. When I check my
update history it says it was successful about 6 times since June 28. I have
CA Internet Security Suite installed (the free version from Road Runner).
I've tried turning off the firewall, anti-virus, and anti-spyware (don't have
the anti-spam installed), and it still doesn't work.

When I start in safe mode I can log in as "administrator" or
"HP_administrator." I don't know why I have 2 admin logins, nor do I know how
to alleviate that situation. I've done the install under both logins. I've
done a lot of searching around in these forums and have noticed that 99% of
the time it's fixed by just doing it in safe mode. I guess I'm that last 1%.
I've already had Best Buy's Geek Squad look at it, and they told me to just
check the hide update box when it shows up again. Frankly I'm not satisfied
with just hiding an obvious Microsoft programming error.

What do I do?

See the Known Issues section of http://support.microsoft.com/kb/967715 or
http://aumha.net/viewtopic.php?f=62&t=38665

> ...I've already had Best Buy's Geek Squad look at it, and they told
> me to just check the hide update box when it shows up again.

You wasted money doing that. You do NOT want to hide this update and you do
not want to disable AutoRun, either!
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Docboy209 wrote:
> I am running an HP m7680n WinXP Media Center SP3. Every day I get the
> little
> yellow shield telling me I have to install update KB967715. I have gone
> through the knowledge base article and have tried all 3 suggested methods
> of
> installation: Manually adding the registry entry (It's already there!!!),
> Installing in "Safe Mode", and the selective boot method. When I check my
> update history it says it was successful about 6 times since June 28. I
> have
> CA Internet Security Suite installed (the free version from Road Runner).
> I've tried turning off the firewall, anti-virus, and anti-spyware (don't
> have the anti-spam installed), and it still doesn't work.
>
> When I start in safe mode I can log in as "administrator" or
> "HP_administrator." I don't know why I have 2 admin logins, nor do I know
> how to alleviate that situation. I've done the install under both logins.
> I've done a lot of searching around in these forums and have noticed that
> 99% of the time it's fixed by just doing it in safe mode. I guess I'm that
> last 1%. I've already had Best Buy's Geek Squad look at it, and they told
> me to just check the hide update box when it shows up again. Frankly I'm
> not satisfied with just hiding an obvious Microsoft programming error.
>
> What do I do?

[TYPO]

PA Bear [MS MVP] wrote:
> ...you do
> not want [NOT] to disable AutoRun, either!

Docboy209 wrote:

> I am running an HP m7680n WinXP Media Center SP3. Every day I get the little
> yellow shield telling me I have to install update KB967715. I have gone
> through the knowledge base article and have tried all 3 suggested methods of
> installation: Manually adding the registry entry (It's already there!!!),

Ah-ha. That's a completely different problem to the usual one.

Search your disk for shell32.dll, right-click on it and select Properties. Let
us know what the version number is.

Harry.



> Installing in "Safe Mode", and the selective boot method. When I check my
> update history it says it was successful about 6 times since June 28. I have
> CA Internet Security Suite installed (the free version from Road Runner).
> I've tried turning off the firewall, anti-virus, and anti-spyware (don't have
> the anti-spam installed), and it still doesn't work.
>
> When I start in safe mode I can log in as "administrator" or
> "HP_administrator." I don't know why I have 2 admin logins, nor do I know how
> to alleviate that situation. I've done the install under both logins. I've
> done a lot of searching around in these forums and have noticed that 99% of
> the time it's fixed by just doing it in safe mode. I guess I'm that last 1%.
> I've already had Best Buy's Geek Squad look at it, and they told me to just
> check the hide update box when it shows up again. Frankly I'm not satisfied
> with just hiding an obvious Microsoft programming error.
>
> What do I do?

"Harry Johnston [MVP]" wrote:


> Ah-ha. That's a completely different problem to the usual one.
>
> Search your disk for shell32.dll, right-click on it and select Properties. Let
> us know what the version number is.
>
> Harry.

Which copy of the shell32.dll do you want to know about. My search turned up
14 different ones in 14 different locations:
C:\WINDOWS\$NtServicePackUninstall$ - 8,262 KB 10/25/2007 ver. 6.0.2900.3241
C:\WINDOWS\$NtUninstallKB908531$ - 8,188 KB 8/9/2004 ver. 6.0.2900.2180
C:\WINDOWS\$NtUninstallKB921398$ - 8,254 KB 3/17/2006 ver. 6.0.2900.2869
C:\WINDOWS\$NtUninstallKB928255$ - 8,256 KB 7/13/2006 ver. 6.0.2900.2951
C:\WINDOWS\$NtUninstallKB943460$ - 8,256 KB 12/19/2006 ver. 6.0.2900.3051
C:\WINDOWS\$NtUninstallKB967715$ - 8,263 KB 4/13/2008 ver. 6.0.2900.5512
C:\WINDOWS\system32 - 8,263 KB 6/17/2008 ver. 6.0.2900.5622
C:\WINDOWS\ServicePackFiles\i386 - 8,263 KB 4/13/2008 ver. 6.0.2900.5512
C:\WINDOWS\$hf_mig$\KB900725\SP2QFE - 8,255 9/22/2005 ver. 6.0.2900.2763
C:\WINDOWS\$hf_mig$\KB908531\SP2QFE - 8,257 KB 3/17/2006 ver. 6.0.2900.2869
C:\WINDOWS\$hf_mig$\KB921398\SP2QFE - 8,260 KB 7/13/2006 ver. 6.0.2900.2951
C:\WINDOWS\$hf_mig$\KB928255\SP2QFE - 8,261 KB 12/19/2006 ver. 6.0.2900.3051
C:\WINDOWS\$hf_mig$\KB967715\SP3QFE - 8,264 KB 6/17/2008 ver. 6.0.2900.5622
C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193 501484cf5e6884fa1d22f9e -
8,263 KB 4/13/2008 ver. 6.0.2900.5512

Thanks,
Chris

OK,

That's odd. The correct version of shell32.dll is present in
c:\windows\system32, so if the registry entry is there too the update would seem
to be properly installed and shouldn't be wanting to install again.

This is a little odd:

> C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193 501484cf5e6884fa1d22f9e -
> 8,263 KB 4/13/2008 ver. 6.0.2900.5512

It means there's a downloaded update with an older version of the file. This
may not be a problem, it may just be a previous update which for whatever reason
hasn't been flushed from the download cache yet.

There aren't any other updates apart from 967715 which are repeatedly
reinstalling, are there? Have you doublechecked that the registry key is not
only present but has the correct value?

The only other thing I can think of is to check the security permissions on the
registry key and the shell32.dll file (the one in C:\windows\system32). When
logged in with a non-administrative (restricted user) account, can you copy the
shell32.dll file and look at (see the value in) the registry key?

Harry.


Docboy209 wrote:

>
> "Harry Johnston [MVP]" wrote:
>
>
>> Ah-ha. That's a completely different problem to the usual one.
>>
>> Search your disk for shell32.dll, right-click on it and select Properties. Let
>> us know what the version number is.
>>
>> Harry.
>
> Which copy of the shell32.dll do you want to know about. My search turned up
> 14 different ones in 14 different locations:
> C:\WINDOWS\$NtServicePackUninstall$ - 8,262 KB 10/25/2007 ver. 6.0.2900.3241
> C:\WINDOWS\$NtUninstallKB908531$ - 8,188 KB 8/9/2004 ver. 6.0.2900.2180
> C:\WINDOWS\$NtUninstallKB921398$ - 8,254 KB 3/17/2006 ver. 6.0.2900.2869
> C:\WINDOWS\$NtUninstallKB928255$ - 8,256 KB 7/13/2006 ver. 6.0.2900.2951
> C:\WINDOWS\$NtUninstallKB943460$ - 8,256 KB 12/19/2006 ver. 6.0.2900.3051
> C:\WINDOWS\$NtUninstallKB967715$ - 8,263 KB 4/13/2008 ver. 6.0.2900.5512
> C:\WINDOWS\system32 - 8,263 KB 6/17/2008 ver. 6.0.2900.5622
> C:\WINDOWS\ServicePackFiles\i386 - 8,263 KB 4/13/2008 ver. 6.0.2900.5512
> C:\WINDOWS\$hf_mig$\KB900725\SP2QFE - 8,255 9/22/2005 ver. 6.0.2900.2763
> C:\WINDOWS\$hf_mig$\KB908531\SP2QFE - 8,257 KB 3/17/2006 ver. 6.0.2900.2869
> C:\WINDOWS\$hf_mig$\KB921398\SP2QFE - 8,260 KB 7/13/2006 ver. 6.0.2900.2951
> C:\WINDOWS\$hf_mig$\KB928255\SP2QFE - 8,261 KB 12/19/2006 ver. 6.0.2900.3051
> C:\WINDOWS\$hf_mig$\KB967715\SP3QFE - 8,264 KB 6/17/2008 ver. 6.0.2900.5622
> C:\WINDOWS\SoftwareDistribution\Download\dd9ab5193 501484cf5e6884fa1d22f9e -
> 8,263 KB 4/13/2008 ver. 6.0.2900.5512
>
> Thanks,
> Chris

967715 was the only update that asked repeatedly. I say "was" because I guess
it's fixed! I don't know what update was done, but when I restarted the
computer again it did an update while shutting down. When it rebooted there
was no reminder for 967715! And there hasn't been since! Computers are so
screwy they just tick you off now and then, know what I mean?

Thanks for the help,
Chris