Widows Automatic Update xp pro x64 sp2

Can anyone help please?????
Recently, automatic updates stopped working. It showed as switched off in
security centre, but switched on in my computer, system properties. Having
checked the microsoft site, I found that the following 2 keys were missing:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\R oot\LEGACY_WUAUSERV
I searched everywhere and eventually found a command to reinstall auto.
updates.
It worked, both keys were back in place and everything worked fine. But,
when the computer is switched off and re-booted, both keys are missing again
and automatic updates is not in Services. When I re-run the reinstall
command, it's there in Services and works fine, but, after rebooting.......
nothing.
I've scanned my computer with Avast 4.8 Professional and it found 4 Trojans,
which have all been deleted. Something is deleting auto. update, either on
shut down or start up.
Is my only option to reinstall XP??
I don't know if there's a connection, but System Restore keeps telling me
that my computer could not be restored - to any restore point.
Help!!!!!

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting your hijackthis log
to an appropriate forum.

Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://wiki.castlecops.com/Malware_R...:_Introduction
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine2.blogspot.com/
http://www.elephantboycomputers.com/...moving_Malware

When all else fails, HijackThis v2.0.2
(http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
It will help you to both identify and remove any hijackware/spyware with
assistance from an expert. **Post your log to
http://aumha.net/viewforum.php?f=30,
http://forums.spybot.info/forumdisplay.php?f=22,
http://castlecops.com/forum67.html, or other appropriate forums for review
by an expert in such matters, not here.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Geoff4444 wrote:
> Can anyone help please?????
> Recently, automatic updates stopped working. It showed as switched off in
> security centre, but switched on in my computer, system properties. Having
> checked the microsoft site, I found that the following 2 keys were
> missing:
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\R oot\LEGACY_WUAUSERV
> I searched everywhere and eventually found a command to reinstall auto.
> updates.
> It worked, both keys were back in place and everything worked fine. But,
> when the computer is switched off and re-booted, both keys are missing
> again
> and automatic updates is not in Services. When I re-run the reinstall
> command, it's there in Services and works fine, but, after
> rebooting.......
> nothing.
> I've scanned my computer with Avast 4.8 Professional and it found 4
> Trojans,
> which have all been deleted. Something is deleting auto. update, either on
> shut down or start up.
> Is my only option to reinstall XP??
> I don't know if there's a connection, but System Restore keeps telling me
> that my computer could not be restored - to any restore point.
> Help!!!!!

Thanks Bear. I'll give it a go. I've tried Windows Defender but I get the
same error message when I try to check for new definitions as when I go onto
the update sight.
If all else fails, I can always reinstall update everytime I log on..........
"PA Bear [MS MVP]" wrote:

> Unexplained computer behavior may be caused by deceptive software
> http://support.microsoft.com/kb/827315
>
> Run a /thorough/ check for hijackware, including posting your hijackthis log
> to an appropriate forum.
>
> Checking for/Help with Hijackware
> http://aumha.org/a/parasite.htm
> http://aumha.org/a/quickfix.htm
> http://aumha.net/viewtopic.php?t=5878
> http://wiki.castlecops.com/Malware_R...:_Introduction
> http://mvps.org/winhelp2002/unwanted.htm
> http://inetexplorer.mvps.org/data/prevention.htm
> http://inetexplorer.mvps.org/tshoot.html
> http://www.mvps.org/sramesh2k/Malware_Defence.htm
> http://defendingyourmachine2.blogspot.com/
> http://www.elephantboycomputers.com/...moving_Malware
>
> When all else fails, HijackThis v2.0.2
> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
> It will help you to both identify and remove any hijackware/spyware with
> assistance from an expert. **Post your log to
> http://aumha.net/viewforum.php?f=30,
> http://forums.spybot.info/forumdisplay.php?f=22,
> http://castlecops.com/forum67.html, or other appropriate forums for review
> by an expert in such matters, not here.**
>
> If the procedures look too complex - and there is no shame in admitting this
> isn't your cup of tea - take the machine to a local, reputable and
> independent (i.e., not BigBoxStoreUSA) computer repair shop.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Geoff4444 wrote:
> > Can anyone help please?????
> > Recently, automatic updates stopped working. It showed as switched off in
> > security centre, but switched on in my computer, system properties. Having
> > checked the microsoft site, I found that the following 2 keys were
> > missing:
> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv
> >
> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\R oot\LEGACY_WUAUSERV
> > I searched everywhere and eventually found a command to reinstall auto.
> > updates.
> > It worked, both keys were back in place and everything worked fine. But,
> > when the computer is switched off and re-booted, both keys are missing
> > again
> > and automatic updates is not in Services. When I re-run the reinstall
> > command, it's there in Services and works fine, but, after
> > rebooting.......
> > nothing.
> > I've scanned my computer with Avast 4.8 Professional and it found 4
> > Trojans,
> > which have all been deleted. Something is deleting auto. update, either on
> > shut down or start up.
> > Is my only option to reinstall XP??
> > I don't know if there's a connection, but System Restore keeps telling me
> > that my computer could not be restored - to any restore point.
> > Help!!!!!
>
>

If you're machine infected, you've got worse problems. Post your HijackThis
log to an appropriate forum for expert guidance.

Geoff4444 wrote:
> Thanks Bear. I'll give it a go. I've tried Windows Defender but I get the
> same error message when I try to check for new definitions as when I go
> onto
> the update sight.
> If all else fails, I can always reinstall update everytime I log
> on.......... "PA Bear [MS MVP]" wrote:
>
>> Unexplained computer behavior may be caused by deceptive software
>> http://support.microsoft.com/kb/827315
>>
>> Run a /thorough/ check for hijackware, including posting your hijackthis
>> log to an appropriate forum.
>>
>> Checking for/Help with Hijackware
>> http://aumha.org/a/parasite.htm
>> http://aumha.org/a/quickfix.htm
>> http://aumha.net/viewtopic.php?t=5878
>> http://wiki.castlecops.com/Malware_R...:_Introduction
>> http://mvps.org/winhelp2002/unwanted.htm
>> http://inetexplorer.mvps.org/data/prevention.htm
>> http://inetexplorer.mvps.org/tshoot.html
>> http://www.mvps.org/sramesh2k/Malware_Defence.htm
>> http://defendingyourmachine2.blogspot.com/
>> http://www.elephantboycomputers.com/...moving_Malware
>>
>> When all else fails, HijackThis v2.0.2
>> (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use.
>> It will help you to both identify and remove any hijackware/spyware with
>> assistance from an expert. **Post your log to
>> http://aumha.net/viewforum.php?f=30,
>> http://forums.spybot.info/forumdisplay.php?f=22,
>> http://castlecops.com/forum67.html, or other appropriate forums for
>> review
>> by an expert in such matters, not here.**
>>
>> If the procedures look too complex - and there is no shame in admitting
>> this isn't your cup of tea - take the machine to a local, reputable and
>> independent (i.e., not BigBoxStoreUSA) computer repair shop.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Geoff4444 wrote:
>>> Can anyone help please?????
>>> Recently, automatic updates stopped working. It showed as switched off
>>> in
>>> security centre, but switched on in my computer, system properties.
>>> Having
>>> checked the microsoft site, I found that the following 2 keys were
>>> missing:
>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv
>>>
>>> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\R oot\LEGACY_WUAUSERV
>>> I searched everywhere and eventually found a command to reinstall auto.
>>> updates.
>>> It worked, both keys were back in place and everything worked fine. But,
>>> when the computer is switched off and re-booted, both keys are missing
>>> again
>>> and automatic updates is not in Services. When I re-run the reinstall
>>> command, it's there in Services and works fine, but, after
>>> rebooting.......
>>> nothing.
>>> I've scanned my computer with Avast 4.8 Professional and it found 4
>>> Trojans,
>>> which have all been deleted. Something is deleting auto. update, either
>>> on
>>> shut down or start up.
>>> Is my only option to reinstall XP??
>>> I don't know if there's a connection, but System Restore keeps telling
>>> me
>>> that my computer could not be restored - to any restore point.
>>> Help!!!!!