"Jim Moon",
I am sorry you are hitting this issue, and I want to help. After installing
Service Pack 1 of Windows Server 2003, the technology used to deliver updates
from Windows Update changed. You notice that the website address is different,
and now there are two buttons: Custom Install and Express install, where the
site used to just have one "Scan for updates.
As such, the technology has changed the way the service scans through the proxy
server. Now, the service must be configured for this access, depending on the
configuration of your network. There are really three ways to proceed,
depending again on your configuration. Please follow Method 1 if any of these
terms are not clear, and be sure to check with your IT staff for these settings,
as they will know whether or not the server name/IP address or port number is
needed.
Use Method 1 if the following is true:
A) You do not know the proxy server name or its IP address and/or
B) You do not know the port number used for HTTP access from your network and
C) You cannot find the above items specified in the LAN Settings of the Internet
Explorer:
Use Method 2 if:
A) You know both the proxy server name or its IP address and
B) You know the port number used for HTTP access from your network and
C) Your IT staff has given permission to specify these in your Internet Explorer
window or you can find these LAN Settings in the Internet Options of Internet
Explorer.
Use Method 3 if:
A) You know both the proxy server name or its IP address and port number for
HTTP access and
B) These settings cannot be found at the LAN Settings in the Internet Options of
Internet Explorer.
Method 1:
1. In Internet Explorer, click Tools
2. Click Internet Options
3. Click the Connections tab
4. Click the LAN Settings... button
5. In the Proxy server section, check that the Address and Port number are
greyed out and have no value listed.
6. On this same window, check the "Automatically detect settings" checkbox
7. Click OK to exit the Local Area Network (LAN) Settings window
8. Click OK to exit Internet Options
9. Click Start
10. Click Run
11. Type: cmd <Enter>
12. In the Command Prompt, type: proxycfg -d <Enter> <--This will clear
the proxy cache and set the proxy to direct access
13. Type: proxycfg -u <Enter> <--This will set the proxy to autodetect in
the same way that Internet Explorer will.
Method 2:
1. In Internet Explorer, click Tools
2. Click Internet Options
3. Click the Connections tab
4. Click the LAN Settings... button
5. In the Proxy server section, check the checkbox: "Use a proxy server
for your LAN"
6. In the Address field, enter the Proxy server name or IP address
7. In the Port field, enter the port number which is used by the proxy
server for HTTP.
8. Be sure to check the "Bypass proxy server for local addresses" unless
specifically instructed not to by the IT staff
9. Click OK to exit the Local Area Network (LAN) Settings window
10. Click OK to exit Internet Options
11. Click Start
12. Click Run
13. Type: cmd <Enter>
14. In the Command Prompt, type: proxycfg -d <Enter> <--This will clear
the proxy cache and set the proxy to direct access
15. Type: proxycfg -u <Enter> <--This will set the proxy to use the proxy
server you just specified in steps 5-7.
16. Type: exit <Enter> to close the Command Prompt.
Method 3
1. Type: cmd <Enter>
2. In the Command Prompt, type: proxycfg -d <Enter> <--This will clear
the proxy cache and set the proxy to direct access
3. Type: proxycfg -p PROXYNAME:8080 <Enter> <--Please replace PROXYNAME
with the NETBIOS name of your proxy server or its IP address. Directly
following the colon should come the port number used for HTTP. An example would
be as follows:
C:>proxycfg -p MYPROXY:80
After Action:
Once the proxy has been set, please use a new Internet Explorer window and try
to access Windows Update again.
Let us know how this goes.
Sincerely,
Pat Walters [MSFT]
This posting is provided "AS IS" with no warranties, and confers no rights. Use
of included script samples are subject to the terms specified at
http://www.microsoft.com/info/cpyright.htm"
"Jim Moon" <jmoon()at()uab.edu> wrote in message
news:...
> Three days ago, Windows Update successfully delivered SP1 for Windows Server
> 2003.
>
> Now, when going to Windows Update, the scan is successful. But, upon
> selection of Custom Install or Express Install, I get:
> "We're Sorry"
> Error 0x80072F78
> "Windows Update has encountered an error and cannot display the requested
> page..."
>
> Yesterday, in the application logs, I found this pair of errors 8 times in the
> span of 16 seconds:
>
> Event Type: Error
> Event Source: crypt32
> Event Category: None
> Event ID: 11
> Date: 4/3/2005
> Time: 3:08:41 PM
> User: N/A
> Computer: GENOME-MARS
> Description:
> Failed extract of third-party root list from auto update cab at:
> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab>
> with error: A required certificate is not within its validity period when
> verifying against the current system clock or the timestamp in the signed
> file.
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> Event Type: Error
> Event Source: crypt32
> Event Category: None
> Event ID: 8
> Date: 4/3/2005
> Time: 3:08:41 PM
> User: N/A
> Computer: GENOME-MARS
> Description:
> Failed auto update retrieval of third-party root list sequence number from:
> <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt>
> with error: The server returned an invalid or unrecognized response
> For more information, see Help and Support Center at
> http://go.microsoft.com/fwlink/events.asp.
>
> So I downloaded the authrootstl.cab and look at the certificate authroot.stl.
> The Certificate Trust List says "This certificate trust list is not valid.
> The certificate that signed the list is not valid."
>
> How do I get past all of this, so that Windows Update is again available to
> this Windows Server 2003 machine?
>
> Thanks,
> Jim
>
>
>
>
>
>
>
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