win xp stuttering??

I have just reformatted my computer with win xp pro. Now after reinstallment the all graphics they shutter, meaning that when I drag any box or scroll a website it does so in "jagged" steps. I have updated the latest graphics driver (nvidia), but it does not help?

I used to be able to run win xp pro without problems but now I don't know what to do?

Can anyone please help me?? What can I do to correct this???

<>
Subject: win xp stuttering??
Date: Sat, 31 Jul 2004 12:37:02 -0700

I have just reformatted my computer with win xp pro. Now after
reinstallment the all graphics they shutter, meaning that when I drag any
box or scroll a website it does so in "jagged" steps. I have updated the
latest graphics driver (nvidia), but it does not help?

I used to be able to run win xp pro without problems but now I don't know
what to do?

Can anyone please help me?? What can I do to correct this???


Hi KRB,
Beyond the video issues, please check these items:

1. is there a local "policy refresh" on this system (if you are
participating on a domain)? Enable this and set to the default
of 90 minutes.

2. are you running a standard mouse? If so, got to the mouse Icon in
control panel and goto the
"pointer options tab" and remove all check marks in all boxes.

3. Are you running PC Anywhere or any other "remoting software"? if so
remove for testing.

4. Are there any "active desktop" plugins active? please disable for
testing.

5. Also, if none of these steps have improved the performance, please
follow the below steps.

We need to pin point, or identify the exact cause in order to fix this.

This may take some work.....

STEP 1.
We need to get a file called "MSconfig.exe"
It is located in XP at this location C:\windows\pchealth\helpctr\binaries...
or we can just type MSconfig at the run line.

- launch it
- at the last tab at the top of the "MSconfig window" please goto the
"startup" tab
- select the "disable all" button
- select "apply" then "ok"
- it will require you to "restart" select "ok"
- when the server comes up to the desktop.... it will present you with
MSconfig again (close it)
- then we must reboot again, this time to test if it was a startup item
causing the issue.....

If this was successful.... then it is determined that it is a "startup
item" causing the issue.
(If no change after "all startup items" are all disabled, proceed to step
2.)

The next step is to begin to re-enable the "startup items" again until the
logoff hangs start occure.

- launch "MSconfig" again
- goto "startup" tab again, and start manually enabling with "check marks"
one group of items at a time.
(ie enable all items related to antivirus etc....) until we can identify
what startup item is causing the issue.
- to test which item is causing the issue, a reboot after each change is
required.



STEP 2.

- launch "MSconfig"
- goto the "services tab"
- at the bottom of the window put a "check" in the checkbox for "hide all
Microsoft services"
- then select "disable all" button
- select "apply" then "ok"
- it will require you to "restart" select "ok"
- when the server comes up to the desktop.... it will present you with
MSconfig again (close it)
- then we must reboot again, this time to test if it was a 3rd party
service causing the issue.....

If this was successful.... then it is determined that it is a "3rd party
service" causing the issue.
(If no change after "all 3rd party services" are all disabled, proceed to
step 3.)

The next step is to begin to re-enable the "3rd party services" again until
the logoff delays start occure.

- launch "MSconfig" again
- goto "startup" tab again, and start manually enabling with "check marks"
one group of "3rd party services" at a time.
(ie enable all items related to antivirus etc....) until we can identify
what "3rd party services" are causing the issue.
- to test which service is causing the issue, a reboot after each change is
required.

STEP 3.

If none of these steps have identified the cupret, then we must return your
system back to
its original state.

- Launch "MSconfig"
- at the last tab at the top of the "MSconfig window" please goto the
"startup" tab
- select the "enable all" button
- goto the "services tab"
- at the bottom of the window remove the "check" in the checkbox for "hide
all Microsoft services"
- then select "enable all" button
- select "apply" then "ok"
- it will require you to "restart" select "ok"
- when the server comes up to the desktop.... it will present you with
MSconfig again (remove the check mark to show every time, then slect "ok"
to close.

Now your system is back to where you started.

Please let me know what you have found out.

Thanks

~~ Mark Brown ~~
~ Performance Support Specialist,
~ Microsoft Enterprise Platforms Support
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