Win XP update error

Someone out there has to have had and remedied the same problem I have.

I have a Dell XPS desktop. I have tried numerous times to update my window
XP media edition. At the update site I always receive the same error message.

[Error number: 0x80248011]
The website has encountered a problem and cannot display the page you are
trying to view. Take the following steps to try solving the problem:

Refresh the page.
In Internet Explorer, delete your Temporary Internet Files by going to the
Tools menu and clicking Internet Options.
Close and then re-open Internet Explorer.

Nothing changes, I've tried to "trust" the site, I used the standard IE
interface, I've allowed for pop-ups. I've attempted to update from the Dell
site, and of course the OS CD that came with my system isn't recognized by
computer when I try to resinstall any of the operating system.

Help, the Dell update checking tool tells me I'm in severe need of a Windows
Update and the computer itself tells me I have missing or damaged files.

Rewbot <> wrote:

> the computer itself tells me I have missing or damaged files.

That has got to be fixed before anything else. If you have your OS
installation CD-ROM, then run the command

sfc /scannow

to replace lost files.

Alternatively, boot from the CD-ROM and do a "Repair" installation (not a
re-installation).

--
Robin Walker [MVP Networking]

I'm a bit concerned when you state "the OS CD that came with my system isn't recognized by computer ".

Your Dell should have come with (a) an Operating System CD, or (b) at minimum, a system recovery CD.
What do the labels on your system CD read?

Also of concern & needing clarification:
<quote>
the computer itself tells me I have missing or damaged files.
</end quote>

If you only saw the 80248011 error on your screen, you really need to look at your update log:
Suggest you review the windows update log file and see what it contains for the last session.
Use Notepad or Wordpad and take a look at (usually C:\WINNT or \Windows )
%windir%\WindowsUpdate.log

Scan down to the bottom. Review contents.
You need to look for entries marked "Error" such as 0x......... (where ....... are numbers)

See KB 902093 How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093


--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
-----

"Rewbot" <> wrote in message news:2EFF22B8-6A48-48AC-A977-...
> Someone out there has to have had and remedied the same problem I have.
>
> I have a Dell XPS desktop. I have tried numerous times to update my window
> XP media edition. At the update site I always receive the same error message.
>
> [Error number: 0x80248011]
> The website has encountered a problem and cannot display the page you are
> trying to view. Take the following steps to try solving the problem:
>
> Refresh the page.
> In Internet Explorer, delete your Temporary Internet Files by going to the
> Tools menu and clicking Internet Options.
> Close and then re-open Internet Explorer.
>
> Nothing changes, I've tried to "trust" the site, I used the standard IE
> interface, I've allowed for pop-ups. I've attempted to update from the Dell
> site, and of course the OS CD that came with my system isn't recognized by
> computer when I try to resinstall any of the operating system.
>
> Help, the Dell update checking tool tells me I'm in severe need of a Windows
> Update and the computer itself tells me I have missing or damaged files.

Murice,
I ran the sfc / scannow program as suggested by Robin Walker. Upon
completion I received this series of messages as I responded to each as
required.

[Files that are required for windows to run properly must be copied to the
dll cache

Insert your windows xp professional cd2 now]

-I already had the Dell provided DVD in the drive, I clicked on the more
information button and then hit retry-

[Possible reasons for this problem:
You have inserted the wrong cd. (ie. a different windows product cd thaan
the version installed)
The cd-rom drive in your system is not functioning.
Retry

The CD you provided is the wrong CD. Please insert the Windows XP
Professional CD2 into you CD-ROM drive.]

-On my Dell provided DVD label:

Operating system
Already installed on your computer
Reinstallation dvd
Microsoft windows xp media center edition 2005

This DVD is not for reinstallation of programs or drivers.

P/N X5561-

any help would be greatly appreciated

Ron
"Maurice N ~ MVP" wrote:

> I'm a bit concerned when you state "the OS CD that came with my system isn't recognized by computer ".
>
> Your Dell should have come with (a) an Operating System CD, or (b) at minimum, a system recovery CD.
> What do the labels on your system CD read?
>
> Also of concern & needing clarification:
> <quote>
> the computer itself tells me I have missing or damaged files.
> </end quote>
>
> If you only saw the 80248011 error on your screen, you really need to look at your update log:
> Suggest you review the windows update log file and see what it contains for the last session.
> Use Notepad or Wordpad and take a look at (usually C:\WINNT or \Windows )
> %windir%\WindowsUpdate.log
>
> Scan down to the bottom. Review contents.
> You need to look for entries marked "Error" such as 0x......... (where ....... are numbers)
>
> See KB 902093 How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
>
> --
> Maurice N
> MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
> -----
>
> "Rewbot" <> wrote in message news:2EFF22B8-6A48-48AC-A977-...
> > Someone out there has to have had and remedied the same problem I have.
> >
> > I have a Dell XPS desktop. I have tried numerous times to update my window
> > XP media edition. At the update site I always receive the same error message.
> >
> > [Error number: 0x80248011]
> > The website has encountered a problem and cannot display the page you are
> > trying to view. Take the following steps to try solving the problem:
> >
> > Refresh the page.
> > In Internet Explorer, delete your Temporary Internet Files by going to the
> > Tools menu and clicking Internet Options.
> > Close and then re-open Internet Explorer.
> >
> > Nothing changes, I've tried to "trust" the site, I used the standard IE
> > interface, I've allowed for pop-ups. I've attempted to update from the Dell
> > site, and of course the OS CD that came with my system isn't recognized by
> > computer when I try to resinstall any of the operating system.
> >
> > Help, the Dell update checking tool tells me I'm in severe need of a Windows
> > Update and the computer itself tells me I have missing or damaged files.
>
>