Start with Method 4 on this page :
You cannot install some updates or programs
http://support.microsoft.com/?kbid=822798
If that does not resolve the issue go back and start with Method 1.
If none of the suggested methods resolve the issue open the Windows
Update.log found in the WINDOWS folder with Notepad. Scroll down
towards the bottom for the most recent entries and locate any error
code(s) associated with the last failed attempts to update. Then go
here :
http://v4.windowsupdate.microsoft.com/troubleshoot/
and look for the error code (s) you encountered in the log. Try the
suggested resolutions. If they provide no relief or the error code
is not on the Troubleshooter page, post back with the last 20 or so
lines of the log.
MowGreen [MVP]
===============
*-343-* FDNY
Never Forgotten
===============
wrote:
> I've been scrupulous in installing all critical updates
> to windows. Howevewr, recently, I go to the site,
> download the update, but nothing happens. I do a control
> alt delete, and it shows the update running, but nothing
> happens even if I wait 15 minutes. Is seems to be in some
> never never land. Any ideas?