Win2K Server WU failure...

My Windows 2000 Server machine hasn't been able to get Windows Updates since
July. It has always been set to download and install the updates
automatically at 3:00am.

Lately when new updates are available they supposedly download, but they
never install. And when I click the Windows Icon in the system tray, it
shows me the 9 updates to install, I click the Express option and after a
second or two, the dialog returns saying the updates were unabled to be
installed.

No error number, no explanation, nothing.

I've event tried installing individual updates, but that doesn't work either.

Any help would be appreciated.

Thanks,

King Wilder

Hi K. Wilder,

Check the WindowsUpdate.log file (for 2K, it should be in the <drive
letter>\WINNT folder) for error numbers that are related to the failed
install........one possibility may be 0x80240020 (eg., WU client failed
installing updates with error 0x80240020). If you are receiving that
particular error, open the registry editor and navigate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\Cu rrentVersion\Winlogon
Check for the existence of a Notify_Disabled subkey under Winlogon. If that
subkey exists, delete it.

Now, expand the Winlogon subkey and check for the existence of a SensLogn
subkey. If SensLogn does not exist, you will need to add this missing key
and its values. Copy the following (including the blank line at the bottom),
between but not including the asterisks, into Notepad, then save as a file
called SensLogn.reg (or any other filename, so long as it has a .reg
extension):

************************************************** **
REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
NT\CurrentVersion\WinLogon\Notify\SensLogn]

"Asynchronous"=dword:00000001
"DLLName"="WlNotify.dll"
"Impersonate"=dword:00000001
"Lock"="SensLockEvent"
"Logoff"="SensLogoffEvent"
"Logon"="SensLogonEvent"
"MaxWait"=dword:00000258
"Safe"=dword:00000001
"Shutdown"="SensShutdownEvent"
"StartScreenSaver"="SensStartScreenSaverEvent"
"StartShell"="SensStartShellEvent"
"Startup"="SensStartupEvent"
"StopScreenSaver"="SensStopScreenSaverEvent"
"Unlock"="SensUnlockEvent"

************************************************** ***

Now, double-click on the newly created .reg file, and click on Yes in the
dialogue box asking if you want to add the information to the registry.
See if you can now successfully install the updates.

If the above did not work/was not applicable, please post the contents of
your WindowsUpdate.log file that reflects the date and time that you last
unsuccessfully tried to install the updates.



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

"K. Wilder" <> wrote in message
news:103A1A8B-D9F6-4605-ACDC-...
> My Windows 2000 Server machine hasn't been able to get Windows Updates
since
> July. It has always been set to download and install the updates
> automatically at 3:00am.
>
> Lately when new updates are available they supposedly download, but they
> never install. And when I click the Windows Icon in the system tray, it
> shows me the 9 updates to install, I click the Express option and after a
> second or two, the dialog returns saying the updates were unabled to be
> installed.
>
> No error number, no explanation, nothing.
>
> I've event tried installing individual updates, but that doesn't work
either.
>
> Any help would be appreciated.
>
> Thanks,
>
> King Wilder

Patti,

There are no error numbers and now this is happening on a different server.
I can't believe that I'm the only one having this problem.

The Registry entries were ok.

The Notify_Disabled subkey did not exist, and the Notify\SensLogn entries
were there as you described.

I've uploaded my Windows Update.log file here:
http://www.kingwilder.com/kwilder_WindowsUpdateLog.zip. As you'll see the
last Windows Update occurred August 4, 2005. I have my servers set to
automatically download the updates immediately and install the updates at
3:00am the next morning.

Please let me know if you have any other possible solutions.

Thanks,

King Wilder

"Patti MacLeod" wrote:

> Hi K. Wilder,
>
> Check the WindowsUpdate.log file (for 2K, it should be in the <drive
> letter>\WINNT folder) for error numbers that are related to the failed
> install........one possibility may be 0x80240020 (eg., WU client failed
> installing updates with error 0x80240020). If you are receiving that
> particular error, open the registry editor and navigate to:
>
> HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\Cu rrentVersion\Winlogon
> Check for the existence of a Notify_Disabled subkey under Winlogon. If that
> subkey exists, delete it.
>
> Now, expand the Winlogon subkey and check for the existence of a SensLogn
> subkey. If SensLogn does not exist, you will need to add this missing key
> and its values. Copy the following (including the blank line at the bottom),
> between but not including the asterisks, into Notepad, then save as a file
> called SensLogn.reg (or any other filename, so long as it has a .reg
> extension):
>
> ************************************************** **
> REGEDIT4
>
> [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows
> NT\CurrentVersion\WinLogon\Notify\SensLogn]
>
> "Asynchronous"=dword:00000001
> "DLLName"="WlNotify.dll"
> "Impersonate"=dword:00000001
> "Lock"="SensLockEvent"
> "Logoff"="SensLogoffEvent"
> "Logon"="SensLogonEvent"
> "MaxWait"=dword:00000258
> "Safe"=dword:00000001
> "Shutdown"="SensShutdownEvent"
> "StartScreenSaver"="SensStartScreenSaverEvent"
> "StartShell"="SensStartShellEvent"
> "Startup"="SensStartupEvent"
> "StopScreenSaver"="SensStopScreenSaverEvent"
> "Unlock"="SensUnlockEvent"
>
> ************************************************** ***
>
> Now, double-click on the newly created .reg file, and click on Yes in the
> dialogue box asking if you want to add the information to the registry.
> See if you can now successfully install the updates.
>
> If the above did not work/was not applicable, please post the contents of
> your WindowsUpdate.log file that reflects the date and time that you last
> unsuccessfully tried to install the updates.
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
> "K. Wilder" <> wrote in message
> news:103A1A8B-D9F6-4605-ACDC-...
> > My Windows 2000 Server machine hasn't been able to get Windows Updates
> since
> > July. It has always been set to download and install the updates
> > automatically at 3:00am.
> >
> > Lately when new updates are available they supposedly download, but they
> > never install. And when I click the Windows Icon in the system tray, it
> > shows me the 9 updates to install, I click the Express option and after a
> > second or two, the dialog returns saying the updates were unabled to be
> > installed.
> >
> > No error number, no explanation, nothing.
> >
> > I've event tried installing individual updates, but that doesn't work
> either.
> >
> > Any help would be appreciated.
> >
> > Thanks,
> >
> > King Wilder
>
>
>

K. Wilder wrote:

> Patti,
>
> There are no error numbers and now this is happening on a different server.
> I can't believe that I'm the only one having this problem.
>
> The Registry entries were ok.
>
> The Notify_Disabled subkey did not exist, and the Notify\SensLogn entries
> were there as you described.
>
> I've uploaded my Windows Update.log file here:
> http://www.kingwilder.com/kwilder_WindowsUpdateLog.zip. As you'll see the
> last Windows Update occurred August 4, 2005. I have my servers set to
> automatically download the updates immediately and install the updates at
> 3:00am the next morning.
>
> Please let me know if you have any other possible solutions.
Hi,

"Windows Update.log" is the Windows Update v4 log file, and v4 isn't
used anymore.

Do you have a WindowsUpdate.log without a space in the file name?



--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

Torgeir,

Yes I found one.

http://www.kingwilder.com/kwilder_windowsupdate.zip

Thanks,

King

"Torgeir Bakken (MVP)" wrote:

> K. Wilder wrote:
>
> > Patti,
> >
> > There are no error numbers and now this is happening on a different server.
> > I can't believe that I'm the only one having this problem.
> >
> > The Registry entries were ok.
> >
> > The Notify_Disabled subkey did not exist, and the Notify\SensLogn entries
> > were there as you described.
> >
> > I've uploaded my Windows Update.log file here:
> > http://www.kingwilder.com/kwilder_WindowsUpdateLog.zip. As you'll see the
> > last Windows Update occurred August 4, 2005. I have my servers set to
> > automatically download the updates immediately and install the updates at
> > 3:00am the next morning.
> >
> > Please let me know if you have any other possible solutions.
> Hi,
>
> "Windows Update.log" is the Windows Update v4 log file, and v4 isn't
> used anymore.
>
> Do you have a WindowsUpdate.log without a space in the file name?
>
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

K. Wilder wrote:

> Torgeir,
>
> Yes I found one.
>
> http://www.kingwilder.com/kwilder_windowsupdate.zip
>
Hi,

Below is a snippet of your log file with the cause of the problem I
think, but before digging into it, please do the following to start
with some clean sheets:

Start/Run --> services.msc

Locate the Automatic Updates service, and stop it.

Rename the file C:\WinNT\WindowsUpdate.log to e.g. WindowsUpdate_old.log
Delete the folder C:\WinNT\SoftwareDistribution\ (it will be recreated
automatically.)

Start the Automatic Updates service again.

Start Internet Explorer, and clear the cache and cookies.

Please try Windows Updates again and see if the above have solved the
problem.

If not, see further down.


Snippet of WindowsUpdate.log:

2005-08-22 15:10:27 904 afc Misc WARNING: SendRequest failed with
hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)>
2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
SendRequestUsingProxy failed for <http://update.microsoft.com/v6
/windowsupdate/redir/wuredir.cab>. error 0x80072ee7
2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
SendRequestToServerForFileInformation failed with 0x80072ee7
2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp: ShouldFileBeDownloaded
failed with 0x80072ee7
2005-08-22 15:10:27 904 afc Misc WARNING: DownloadFileInternal failed
for http://update.microsoft.com/v6/windo...r/wuredir.cab:
error 0x80072ee7
2005-08-22 15:10:27 904 afc Setup FATAL: IsUpdateRequired failed with
error 0x8024402c
2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed: 0x8024402c
2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default Service:
IsUpdateRequired failed, error = 0x8024402C
2005-08-22 15:10:27 904 afc Agent * WARNING: Skipping scan,
self-update check returned 0x8024402C
2005-08-22 15:10:27 904 afc Agent * WARNING: Exit code = 0x8024402C
2005-08-22 15:10:27 904 afc Agent *********
2005-08-22 15:10:27 904 afc Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2005-08-22 15:10:27 904 afc Agent *************
2005-08-22 15:10:27 904 afc Agent WARNING: WU client failed Searching
for update with error 0x8024402c
2005-08-22 15:10:27 904 afc AU >>## RESUMED ## AU: Search for
updates [CallId = {C4BEEF67-106E-4201-B95C-33D273E5C48E}]
2005-08-22 15:10:27 904 afc AU # WARNING: Search callback failed,
result = 0x8024402C


Try the steps in the two following articles and see if that helps:

When searching for available updates on the Update site, you see the
0x80072EE7 error
http://update.microsoft.com/windowsu...cleid=22&ln=en


When searching for available updates on the Update site, you receive
the 0x8024402C error.
http://update.microsoft.com/windowsu...cleid=30&ln=en


--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scr...r/default.mspx

"Torgeir Bakken (MVP)" <Torgeir.Bakken-> wrote in message
news:...
> K. Wilder wrote:
>
> > Torgeir,
> >
> > Yes I found one.
> >
> > http://www.kingwilder.com/kwilder_windowsupdate.zip
> >
> Hi,
>
> Below is a snippet of your log file with the cause of the problem I
> think, but before digging into it, please do the following to start
> with some clean sheets:
>
> Start/Run --> services.msc
>
> Locate the Automatic Updates service, and stop it.
>
> Rename the file C:\WinNT\WindowsUpdate.log to e.g. WindowsUpdate_old.log
> Delete the folder C:\WinNT\SoftwareDistribution\ (it will be recreated
> automatically.)
>
> Start the Automatic Updates service again.
>
> Start Internet Explorer, and clear the cache and cookies.
>
> Please try Windows Updates again and see if the above have solved the
> problem.
>
> If not, see further down.
>
>
> Snippet of WindowsUpdate.log:
>
> 2005-08-22 15:10:27 904 afc Misc WARNING: SendRequest failed with
> hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)>
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> SendRequestUsingProxy failed for <http://update.microsoft.com/v6
> /windowsupdate/redir/wuredir.cab>. error 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation MakeRequest failed. error
0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
ShouldFileBeDownloaded
> failed with 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: DownloadFileInternal
failed
> for http://update.microsoft.com/v6/windo...r/wuredir.cab:
> error 0x80072ee7
> 2005-08-22 15:10:27 904 afc Setup FATAL: IsUpdateRequired failed
with
> error 0x8024402c
> 2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default
Service:
> IsUpdateRequired failed: 0x8024402c
> 2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default
Service:
> IsUpdateRequired failed, error = 0x8024402C
> 2005-08-22 15:10:27 904 afc Agent * WARNING: Skipping scan,
> self-update check returned 0x8024402C
> 2005-08-22 15:10:27 904 afc Agent * WARNING: Exit code =
0x8024402C
> 2005-08-22 15:10:27 904 afc Agent *********
> 2005-08-22 15:10:27 904 afc Agent ** END ** Agent: Finding
updates
> [CallerId = AutomaticUpdates]
> 2005-08-22 15:10:27 904 afc Agent *************
> 2005-08-22 15:10:27 904 afc Agent WARNING: WU client failed
Searching
> for update with error 0x8024402c
> 2005-08-22 15:10:27 904 afc AU >>## RESUMED ## AU: Search for
> updates [CallId = {C4BEEF67-106E-4201-B95C-33D273E5C48E}]
> 2005-08-22 15:10:27 904 afc AU # WARNING: Search callback failed,
> result = 0x8024402C
>
>
> Try the steps in the two following articles and see if that helps:
>
> When searching for available updates on the Update site, you see the
> 0x80072EE7 error
>
http://update.microsoft.com/windowsu...cleid=22&ln=en
>
>
> When searching for available updates on the Update site, you receive
> the 0x8024402C error.
>
http://update.microsoft.com/windowsu...cleid=30&ln=en
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx

I've also been busy combing the newly posted log file, and noticed this
recent error:

2005-08-22 16:04:38 904 3f8 Agent WARNING: WU client failed installing
updates with error 0x80240020

You're very fortunate that Torgeir has latched onto this one, K Wilder, as
he is EXCELLENT at solving Windows Update problems :-)



Regards,

--
Patti MacLeod
Microsoft MVP - Windows Shell/User

Torgeir,

I just got back in town. I will try your suggestion Friday morning and
upload the WindowsUpdate.log file if I have any problems.

(It's evening now and I'm tired. :^) )

Thanks,

King Wilder

"Torgeir Bakken (MVP)" wrote:

> K. Wilder wrote:
>
> > Torgeir,
> >
> > Yes I found one.
> >
> > http://www.kingwilder.com/kwilder_windowsupdate.zip
> >
> Hi,
>
> Below is a snippet of your log file with the cause of the problem I
> think, but before digging into it, please do the following to start
> with some clean sheets:
>
> Start/Run --> services.msc
>
> Locate the Automatic Updates service, and stop it.
>
> Rename the file C:\WinNT\WindowsUpdate.log to e.g. WindowsUpdate_old.log
> Delete the folder C:\WinNT\SoftwareDistribution\ (it will be recreated
> automatically.)
>
> Start the Automatic Updates service again.
>
> Start Internet Explorer, and clear the cache and cookies.
>
> Please try Windows Updates again and see if the above have solved the
> problem.
>
> If not, see further down.
>
>
> Snippet of WindowsUpdate.log:
>
> 2005-08-22 15:10:27 904 afc Misc WARNING: SendRequest failed with
> hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)>
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> SendRequestUsingProxy failed for <http://update.microsoft.com/v6
> /windowsupdate/redir/wuredir.cab>. error 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp: ShouldFileBeDownloaded
> failed with 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: DownloadFileInternal failed
> for http://update.microsoft.com/v6/windo...r/wuredir.cab:
> error 0x80072ee7
> 2005-08-22 15:10:27 904 afc Setup FATAL: IsUpdateRequired failed with
> error 0x8024402c
> 2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default Service:
> IsUpdateRequired failed: 0x8024402c
> 2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default Service:
> IsUpdateRequired failed, error = 0x8024402C
> 2005-08-22 15:10:27 904 afc Agent * WARNING: Skipping scan,
> self-update check returned 0x8024402C
> 2005-08-22 15:10:27 904 afc Agent * WARNING: Exit code = 0x8024402C
> 2005-08-22 15:10:27 904 afc Agent *********
> 2005-08-22 15:10:27 904 afc Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2005-08-22 15:10:27 904 afc Agent *************
> 2005-08-22 15:10:27 904 afc Agent WARNING: WU client failed Searching
> for update with error 0x8024402c
> 2005-08-22 15:10:27 904 afc AU >>## RESUMED ## AU: Search for
> updates [CallId = {C4BEEF67-106E-4201-B95C-33D273E5C48E}]
> 2005-08-22 15:10:27 904 afc AU # WARNING: Search callback failed,
> result = 0x8024402C
>
>
> Try the steps in the two following articles and see if that helps:
>
> When searching for available updates on the Update site, you see the
> 0x80072EE7 error
> http://update.microsoft.com/windowsu...cleid=22&ln=en
>
>
> When searching for available updates on the Update site, you receive
> the 0x8024402C error.
> http://update.microsoft.com/windowsu...cleid=30&ln=en
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

Torgeir,

I tried your suggestion and the failure continues. This issue occurs on
both of my development servers in-house.

I've uploaded the new WindowsUpdate.log files from both servers.

Box1:
GX300 (the server for the previous log files)
Windows Server 2003

Box2:
PowerEdge 1300
Windows 2000 Server

Both of these servers require different updates and neither can get them.
They both fail during installation.

Regarding your error links, I looked at both and they aren't completely
relevant.

Re: 0x80072EE7 error and resolving to correct IP address...

Resolutions:
1) The ISP's DNS server don't seem to be the issue. I'm not sure how to
fix this anyway.

2) Misconfigured Firewall/Proxy... I don't have the Proxy settings enabled
in my LANSettings for Internet Explorer and I never have.

3) HOSTS file... There is no static IP address entry for the Windows Update
site in my HOSTS file.

4) I ran this function, but see resolution #2 above.


Regarding the 0x8024402C error...

This primarily has to do with the Proxy settings, which are not enabled on
either server.

I hope this helps you. Please let me know if my log files shine any more
light on the problem.

Note: FYI, my servers are connected to the Internet simply by my cable
modem and LinkSys router. I have not made any special modifications to the
router since I don't really know how.

Also, the Windows Updates have been working for both servers up to July of
this year. For some unknown reason they have stop working.

Again, I appreciate your help.

Thanks,

King Wilder



"Torgeir Bakken (MVP)" wrote:

> K. Wilder wrote:
>
> > Torgeir,
> >
> > Yes I found one.
> >
> > http://www.kingwilder.com/kwilder_windowsupdate.zip
> >
> Hi,
>
> Below is a snippet of your log file with the cause of the problem I
> think, but before digging into it, please do the following to start
> with some clean sheets:
>
> Start/Run --> services.msc
>
> Locate the Automatic Updates service, and stop it.
>
> Rename the file C:\WinNT\WindowsUpdate.log to e.g. WindowsUpdate_old.log
> Delete the folder C:\WinNT\SoftwareDistribution\ (it will be recreated
> automatically.)
>
> Start the Automatic Updates service again.
>
> Start Internet Explorer, and clear the cache and cookies.
>
> Please try Windows Updates again and see if the above have solved the
> problem.
>
> If not, see further down.
>
>
> Snippet of WindowsUpdate.log:
>
> 2005-08-22 15:10:27 904 afc Misc WARNING: SendRequest failed with
> hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)>
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> SendRequestUsingProxy failed for <http://update.microsoft.com/v6
> /windowsupdate/redir/wuredir.cab>. error 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation MakeRequest failed. error 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> SendRequestToServerForFileInformation failed with 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp: ShouldFileBeDownloaded
> failed with 0x80072ee7
> 2005-08-22 15:10:27 904 afc Misc WARNING: DownloadFileInternal failed
> for http://update.microsoft.com/v6/windo...r/wuredir.cab:
> error 0x80072ee7
> 2005-08-22 15:10:27 904 afc Setup FATAL: IsUpdateRequired failed with
> error 0x8024402c
> 2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default Service:
> IsUpdateRequired failed: 0x8024402c
> 2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default Service:
> IsUpdateRequired failed, error = 0x8024402C
> 2005-08-22 15:10:27 904 afc Agent * WARNING: Skipping scan,
> self-update check returned 0x8024402C
> 2005-08-22 15:10:27 904 afc Agent * WARNING: Exit code = 0x8024402C
> 2005-08-22 15:10:27 904 afc Agent *********
> 2005-08-22 15:10:27 904 afc Agent ** END ** Agent: Finding updates
> [CallerId = AutomaticUpdates]
> 2005-08-22 15:10:27 904 afc Agent *************
> 2005-08-22 15:10:27 904 afc Agent WARNING: WU client failed Searching
> for update with error 0x8024402c
> 2005-08-22 15:10:27 904 afc AU >>## RESUMED ## AU: Search for
> updates [CallId = {C4BEEF67-106E-4201-B95C-33D273E5C48E}]
> 2005-08-22 15:10:27 904 afc AU # WARNING: Search callback failed,
> result = 0x8024402C
>
>
> Try the steps in the two following articles and see if that helps:
>
> When searching for available updates on the Update site, you see the
> 0x80072EE7 error
> http://update.microsoft.com/windowsu...cleid=22&ln=en
>
>
> When searching for available updates on the Update site, you receive
> the 0x8024402C error.
> http://update.microsoft.com/windowsu...cleid=30&ln=en
>
>
> --
> torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> Administration scripting examples and an ONLINE version of
> the 1328 page Scripting Guide:
> http://www.microsoft.com/technet/scr...r/default.mspx
>

Patti,

Thanks for your response. I look over the Log files, but I don't really
understand most of what I'm looking at. I hope you or Torgeir can help me.

Thanks,

King Wilder


"Patti MacLeod" wrote:

>
> "Torgeir Bakken (MVP)" <Torgeir.Bakken-> wrote in message
> news:...
> > K. Wilder wrote:
> >
> > > Torgeir,
> > >
> > > Yes I found one.
> > >
> > > http://www.kingwilder.com/kwilder_windowsupdate.zip
> > >
> > Hi,
> >
> > Below is a snippet of your log file with the cause of the problem I
> > think, but before digging into it, please do the following to start
> > with some clean sheets:
> >
> > Start/Run --> services.msc
> >
> > Locate the Automatic Updates service, and stop it.
> >
> > Rename the file C:\WinNT\WindowsUpdate.log to e.g. WindowsUpdate_old.log
> > Delete the folder C:\WinNT\SoftwareDistribution\ (it will be recreated
> > automatically.)
> >
> > Start the Automatic Updates service again.
> >
> > Start Internet Explorer, and clear the cache and cookies.
> >
> > Please try Windows Updates again and see if the above have solved the
> > problem.
> >
> > If not, see further down.
> >
> >
> > Snippet of WindowsUpdate.log:
> >
> > 2005-08-22 15:10:27 904 afc Misc WARNING: SendRequest failed with
> > hr = 80072ee7. Proxy List used: <(null)> Bypass List used : <(null)>
> > 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> > SendRequestUsingProxy failed for <http://update.microsoft.com/v6
> > /windowsupdate/redir/wuredir.cab>. error 0x80072ee7
> > 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> > SendRequestToServerForFileInformation MakeRequest failed. error
> 0x80072ee7
> > 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> > SendRequestToServerForFileInformation failed with 0x80072ee7
> > 2005-08-22 15:10:27 904 afc Misc WARNING: WinHttp:
> ShouldFileBeDownloaded
> > failed with 0x80072ee7
> > 2005-08-22 15:10:27 904 afc Misc WARNING: DownloadFileInternal
> failed
> > for http://update.microsoft.com/v6/windo...r/wuredir.cab:
> > error 0x80072ee7
> > 2005-08-22 15:10:27 904 afc Setup FATAL: IsUpdateRequired failed
> with
> > error 0x8024402c
> > 2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default
> Service:
> > IsUpdateRequired failed: 0x8024402c
> > 2005-08-22 15:10:27 904 afc Setup WARNING: SelfUpdate: Default
> Service:
> > IsUpdateRequired failed, error = 0x8024402C
> > 2005-08-22 15:10:27 904 afc Agent * WARNING: Skipping scan,
> > self-update check returned 0x8024402C
> > 2005-08-22 15:10:27 904 afc Agent * WARNING: Exit code =
> 0x8024402C
> > 2005-08-22 15:10:27 904 afc Agent *********
> > 2005-08-22 15:10:27 904 afc Agent ** END ** Agent: Finding
> updates
> > [CallerId = AutomaticUpdates]
> > 2005-08-22 15:10:27 904 afc Agent *************
> > 2005-08-22 15:10:27 904 afc Agent WARNING: WU client failed
> Searching
> > for update with error 0x8024402c
> > 2005-08-22 15:10:27 904 afc AU >>## RESUMED ## AU: Search for
> > updates [CallId = {C4BEEF67-106E-4201-B95C-33D273E5C48E}]
> > 2005-08-22 15:10:27 904 afc AU # WARNING: Search callback failed,
> > result = 0x8024402C
> >
> >
> > Try the steps in the two following articles and see if that helps:
> >
> > When searching for available updates on the Update site, you see the
> > 0x80072EE7 error
> >
> http://update.microsoft.com/windowsu...cleid=22&ln=en
> >
> >
> > When searching for available updates on the Update site, you receive
> > the 0x8024402C error.
> >
> http://update.microsoft.com/windowsu...cleid=30&ln=en
> >
> >
> > --
> > torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
> > Administration scripting examples and an ONLINE version of
> > the 1328 page Scripting Guide:
> > http://www.microsoft.com/technet/scr...r/default.mspx
>
> I've also been busy combing the newly posted log file, and noticed this
> recent error:
>
> 2005-08-22 16:04:38 904 3f8 Agent WARNING: WU client failed installing
> updates with error 0x80240020
>
> You're very fortunate that Torgeir has latched onto this one, K Wilder, as
> he is EXCELLENT at solving Windows Update problems :-)
>
>
>
> Regards,
>
> --
> Patti MacLeod
> Microsoft MVP - Windows Shell/User
>
>
>