win32k.sys problem when installing XP SP3

When I tried to install XP SP3, it always said "Service Pack 3 Setup Error:
The file c:\windows\system32\win32k.sys is open or in use by another
application. Close all other applications and click retry."

But I don't know how to close the applications and I cannot find the
applications.

Can anyone help me?

WinXP SP3 - Read all prerequisites for a successful installation
http://msmvps.com/blogs/harrywaldron...tallation.aspx

Steps to take before you install WinXP SP3
http://support.microsoft.com/kb/950717

How to troubleshoot an unsuccessful installation of WinXP SP3
http://support.microsoft.com/kb/950718

<IMHO>
Temporarily disable all real-time protections afforded by your anti-virus
application, any anti-spyware applications, and any third-party firewall
prior to installing SP3. If you disable a third-party firewall, make sure
you then enable the Windows Firewall: The machine should not be connected to
the internet without an active firewall.

NB ZA Free users: Uninstall ZA Free via Add/Remove Programs and enable the
Windows Firewall before installing SP3.

After installing SP3 /and rebooting twice/, check to make sure your
real-time protections have been re-enabled; If you disabled a third-party
firewall, remember to re-enable it and disable the Windows Firewall.
</IMHO>

====================================

Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3), until 14 Apr-09. Chat and
e-mail support is available only in the United States and Canada.

• US:
http://support.microsoft.com/oas/def...3&gprid=522131

• CA:
http://support.microsoft.com/oas/def...3&gprid=522131

• UK:
http://support.microsoft.com/oas/def...3&gprid=522131

• AU:
http://support.microsoft.com/oas/def...3&gprid=522131

• Other: http://support.microsoft.com/oas/def...spx?gprid=1173 | select
Windows XP | select Windows XP Service Pack 3
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Lily wrote:
> When I tried to install XP SP3, it always said "Service Pack 3 Setup
> Error:
> The file c:\windows\system32\win32k.sys is open or in use by another
> application. Close all other applications and click retry."
>
> But I don't know how to close the applications and I cannot find the
> applications.

Hello Lily,

Release Notes for Windows XP Service Pack 3

<http://download.microsoft.com/download/c/d/8/cd8cc719-7d5a-40d3-a802-e4057aa8c631/relnotes.htm>


Steps to take before you install Windows XP Service Pack 3
<http://support.microsoft.com/kb/950717>


How to troubleshoot an unsuccessful installation of Windows XP Service Pack 3

<http://support.microsoft.com/kb/950718>


Error message when you try to install Windows XP Service Pack 3: "Access is
denied" or “Service Pack installation did not complete�
<http://support.microsoft.com/kb/949377>


Windows XP SP3 - Read all prerequisites for a successful installation
<http://msmvps.com/blogs/harrywaldron/archive/2008/05/08/windows-xp-sp3-read-all-prerequisites-for-a-successful-installation.aspx>


Free unlimited installation and compatibility support is available for
Windows XP, but only for Service Pack 3 (SP3).

This support for SP3 is valid until April 14, 2009.

<https://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11273&gprid=522131>


I hope this post is helpful.


Good luck
- -- ---



"Lily" wrote:

> When I tried to install XP SP3, it always said "Service Pack 3 Setup Error:
> The file c:\windows\system32\win32k.sys is open or in use by another
> application. Close all other applications and click retry."
>
> But I don't know how to close the applications and I cannot find the
> applications.
>
> Can anyone help me?