Hi Joy,
Look closely to see if this system has a pop-up blocker from a 3rd-party, or perhaps, it is running an overly protective security suite.
Also, put Microsoft sites in the Trusted Sites list.
And by the way, I am "assuming" you are running version 6 of Internet Explorer. If you are not, please advise which I E it is.
If you have Internet Explorer version 6:
Place sites into Exceptions list (to get around Pop-up blocking):
Internet Explorer > main menu /Tools/Popup Blocker>Pop-up Blocker settings
In block titled "Address of Web site to allow" type in
update.microsoft.com , then click Add.
Repeat for
windowsupdate.microsoft.com
Following is only a basic first-pass checklist of settings for Internet Explorer browser, tailored for smoother entry into Windows Update.
It is NOT a cure-all !
Make sure this is not running a 3rd-part Popup-Ad remover, or any anonymizer.
1. In Internet Explorer browser > select Tools, click Internet Options, and then click
Languages....
If this box is empty, add at least one language -- your usual national
language.
If you happen to have 2 or more, move English up on this list.
2. Disengage your Discussion Bar in Internet Explorer: Click View on
main IE menu.
Point to Explorer Bar.
If "Discuss" has a check mark, click Discuss to *remove the check mark*
and clear it.
You may note, if the discussion bar is active, it would appear near the
bottom of IE window.
3. I. E. Tools >Internet Options > Advanced Tab > (scroll down thru
the list)
These are "some" of the items that I do have CHECKed (selected):
Under HTTP 1.1 settings --
Use HTTP 1.1 (ON / Selected)
+ Enable / check to use HTTP 1.1 with proxy servers **** <<----
and under Security :
Clear (un-check) the check box next to "Check for server certificate
revocation" . ( *OFF* )
Use SSL 2.0 (ON / selected)
Use SSL 3.0 (ON)
4. Internet Explorer > Tools > Internet Options > Connections Tab Click
on LAN Settings > * Uncheck* the Automatically detect settings.
Make sure _no other_ settings on this screen are enabled.
5. Internet Explorer > main menu /Tools/Internet Options >
Security Tab/ click on green icon Trusted Sites/click Sites button.
Look very closely at line that says:
"Require server verification (https

for all sites in this zone" to
*clear* the selection.
(e.g. You want that to be un-checked (un-ticked)).
In the "Add this Web site to the zone:" field, add these entries to
list of "Trusted Sites" --
type
http://*.download.windowsupdate.com (click Add)
http://update.microsoft.com
http://windowsupdate.microsoft.com
Click OK. Apply changes to IE browser.
Joy, do post back here and let us know if this helped.
--
Maurice N
MS-MVP Windows (Shell / User), Aumha.net VSOP , DTS-L
-----
"Joy" wrote in message news:...
>I posted this on the Win98 NG, and it was suggested I ask at the update
> group, so:
>
> My husband has Win98. The notification popped up about critical updates, so
> I chose the "Preview". But nothing opened. So then I went to Windows
> Update from the Start button and clicked on it. Again, nothing happened.
> How should we go about getting those updates? Any reason why those aren't
> opening? Thanks.
>