Window could not search for new update-Solutions (OS: window vista

To all whoever have this problem,

Below are some solutions which microsoft support section sent me to my email.

Credit goes to them and in no way I am taking credit for these solutions.

1. Disable any Firewall, Antivirus, download accelerator software.

Firewalls and Antivirus programs are 3rd Party (non-Microsoft) Programs, and
although they are mostly effective in protecting your computer from Viruses
and Computer hackers, they do fail to take into consideration program
installations. The nature of these programs is that they scan everything on
the computer, making sure to try and stop any virus-like activity.



When you visit Windows Update and download, and most importantly install any
of the updates, the update installation is always battled by the Antivirus
and Firewall until the Antivirus clears the program of being a virus. In most
cases, this is harmless and the Update installation goes through
successfully. Occasionally, the Installation gets corrupted, and a process
during the install is stopped, or interfered with by the Antivirus product.



For this reason, we suggest that you disable any Antivirus or Firewall
software while trying to install updates from Windows Update.



2. Verify the Language Settings

2.1. Start Internet Explorer.

2.2. Click "Tools", and then click "Internet Options".

2.3. Click the "General" tab, and then click "Languages".

2.4. In the "Language" list, make sure that the operating system language
version is included. If the operating system language version is not on the
list, click "Add", click the language in the "Language" list, click "OK",
click "OK", and then click "OK" again.



3. Reset Internet Zone Security

3.1. Start Internet Explorer.

3.2. Click "Tools", and then click "Internet Options".

3.3. Click the "Security" tab, and then in the" Select a Web content zone to
specify its security settings" box, click "Internet".

3.4. Click "Default Level", and then click "Apply" to set this zone to
Medium security.

3.5. Click "OK".



4. Verify that the Date and Time Are Set Correctly

4.1 In the bottom right corner of your screen, double click the time. This
will open the Date and Time Properties window.

4.2 Please check that all details are correct including the year, the Time
zone and that AM/PM is set correctly.

4.3 Click OK.



If the problem persists despite performing above troubleshooting steps, I'd
like you to perform below guidelines to download and install a new Windows
Update Agent as the current one might be corrupted.



1. Please click on below link depending on which version of Windows your
computer is running. To find the bit version of Windows, please visit
http://support.microsoftcom/kb/827218/



Windows Vista

----------------

32 Bit

-
http://download.windowsupdate.com/v7...gent30-x86.exe



64 Bit

-
http://download.windowsupdate.com/v7...gent30-x64.exe



2. A box will prompt to save the Windows Update Agent file, save it on the
Local C: drive.

3. Click Start, on Start Search, type cmd, right click command prompt icon
and Run as Administrator.

4. Type c:\WindowsUpdateAgent30-x86.exe in the command prompt and Enter.

Note: Replace "WindowsUpdateAgent30-x86" with relevant file name
according to the version that you downloaded.

5. Follow the instructions to install the Windows Update Agent.

6. Please restart the computer after the installation.

7. After restarting the PC, click on Start and choose Windows Update and it
will open a new Internet browser.

8. A box will prompt asking permission to install the Windows Update
software, click Install and proceed to download the updates.


If it is still not resolved, please follow below guidelines.


1. Click on Control Panel (Classic View) > Network and Sharing Center >
Manage Network Connections > Local Area Connection > Right Click and click on
Properties.

2. Double-click Internet Protocol Version 4 >Mark the Use the following DNS
Server Addresses.

3. Set the IP Addresses for "Preferred DNS Server" as 4.2.2.2 and for
"Alternate DNS Server" as 4.2.2.3 and click OK.

This is in response to the thread I put on few days ago. Since it's already
quite old and people may not see it I've decided to put this in a new post.

Once again, the above solutions are the one given to me from microsoft
support sections after I mailed them my problem.

In no way I am taking credit for the above solutions. I am just posting them
to help people that are having the same problem as me.

Cheers,

Okky Hendra

Original thread:
http://groups.google.com/group/micro...680b3ad8022dbc

Which of these addressed your problem, Okky?

What anti-virus application and third-party firewall (if any) is installed?

> For this reason, we suggest that you disable any Antivirus or Firewall
> software while trying to install updates from Windows Update.

*NB: If you disable a third-party firewall, make sure you enable the Windows
Firewall!*

I find it very irresponsible of MS PSS Support not to state the above in the
canned reply. And if one disables the anti-virus application, one should be
advised to use /extreme/ caution when the machine's in this state: Don't do
*anything* else online (i.e., browsing to other sites; checking email;
chatting) other than going to Windows Update website. Also make absolutely
certain that you re-enable the anti-virus application immediately after
updating successfully.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Okky Hendra wrote:
> To all whoever have this problem,
>
> Below are some solutions which microsoft support section sent me to my
> email.
>
> Credit goes to them and in no way I am taking credit for these solutions.
>
> 1. Disable any Firewall, Antivirus, download accelerator software.
>
> Firewalls and Antivirus programs are 3rd Party (non-Microsoft) Programs,
> and
> although they are mostly effective in protecting your computer from
> Viruses
> and Computer hackers, they do fail to take into consideration program
> installations. The nature of these programs is that they scan everything
> on
> the computer, making sure to try and stop any virus-like activity.
>
>
>
> When you visit Windows Update and download, and most importantly install
> any
> of the updates, the update installation is always battled by the Antivirus
> and Firewall until the Antivirus clears the program of being a virus. In
> most cases, this is harmless and the Update installation goes through
> successfully. Occasionally, the Installation gets corrupted, and a process
> during the install is stopped, or interfered with by the Antivirus
> product.
>
>
>
> For this reason, we suggest that you disable any Antivirus or Firewall
> software while trying to install updates from Windows Update.
>
>
>
> 2. Verify the Language Settings
>
> 2.1. Start Internet Explorer.
>
> 2.2. Click "Tools", and then click "Internet Options".
>
> 2.3. Click the "General" tab, and then click "Languages".
>
> 2.4. In the "Language" list, make sure that the operating system language
> version is included. If the operating system language version is not on
> the
> list, click "Add", click the language in the "Language" list, click "OK",
> click "OK", and then click "OK" again.
>
>
>
> 3. Reset Internet Zone Security
>
> 3.1. Start Internet Explorer.
>
> 3.2. Click "Tools", and then click "Internet Options".
>
> 3.3. Click the "Security" tab, and then in the" Select a Web content zone
> to
> specify its security settings" box, click "Internet".
>
> 3.4. Click "Default Level", and then click "Apply" to set this zone to
> Medium security.
>
> 3.5. Click "OK".
>
>
>
> 4. Verify that the Date and Time Are Set Correctly
>
> 4.1 In the bottom right corner of your screen, double click the time.
> This
> will open the Date and Time Properties window.
>
> 4.2 Please check that all details are correct including the year, the
> Time
> zone and that AM/PM is set correctly.
>
> 4.3 Click OK.
>
>
>
> If the problem persists despite performing above troubleshooting steps,
> I'd
> like you to perform below guidelines to download and install a new Windows
> Update Agent as the current one might be corrupted.
>
>
>
> 1. Please click on below link depending on which version of Windows your
> computer is running. To find the bit version of Windows, please visit
> http://support.microsoftcom/kb/827218/
>
>
>
> Windows Vista
>
> ----------------
>
> 32 Bit
>
> -
> http://download.windowsupdate.com/v7...gent30-x86.exe
>
>
>
> 64 Bit
>
> -
> http://download.windowsupdate.com/v7...gent30-x64.exe
>
>
>
> 2. A box will prompt to save the Windows Update Agent file, save it on the
> Local C: drive.
>
> 3. Click Start, on Start Search, type cmd, right click command prompt icon
> and Run as Administrator.
>
> 4. Type c:\WindowsUpdateAgent30-x86.exe in the command prompt and Enter.
>
> Note: Replace "WindowsUpdateAgent30-x86" with relevant file name
> according to the version that you downloaded.
>
> 5. Follow the instructions to install the Windows Update Agent.
>
> 6. Please restart the computer after the installation.
>
> 7. After restarting the PC, click on Start and choose Windows Update and
> it
> will open a new Internet browser.
>
> 8. A box will prompt asking permission to install the Windows Update
> software, click Install and proceed to download the updates.
>
>
> If it is still not resolved, please follow below guidelines.
>
>
> 1. Click on Control Panel (Classic View) > Network and Sharing Center >
> Manage Network Connections > Local Area Connection > Right Click and click
> on Properties.
>
> 2. Double-click Internet Protocol Version 4 >Mark the Use the following
> DNS
> Server Addresses.
>
> 3. Set the IP Addresses for "Preferred DNS Server" as 4.2.2.2 and for
> "Alternate DNS Server" as 4.2.2.3 and click OK.
>
> This is in response to the thread I put on few days ago. Since it's
> already
> quite old and people may not see it I've decided to put this in a new
> post.
>
> Once again, the above solutions are the one given to me from microsoft
> support sections after I mailed them my problem.
>
> In no way I am taking credit for the above solutions. I am just posting
> them
> to help people that are having the same problem as me.
>
> Cheers,
>
> Okky Hendra

The solution that solved my problem is the last one whereby they told me to
change my DNS adresses.

1. Click on Control Panel (Classic View) > Network and Sharing Center >
Manage Network Connections > Local Area Connection > Right Click and click on
Properties.

2. Double-click Internet Protocol Version 4 >Mark the Use the following DNS
Server Addresses.

3. Set the IP Addresses for "Preferred DNS Server" as 4.2.2.2 and for
"Alternate DNS Server" as 4.2.2.3 and click OK.

Cheers,

Okky

"PA Bear [MS MVP]" wrote:

> Original thread:
> http://groups.google.com/group/micro...680b3ad8022dbc
>
> Which of these addressed your problem, Okky?
>
> What anti-virus application and third-party firewall (if any) is installed?
>
> > For this reason, we suggest that you disable any Antivirus or Firewall
> > software while trying to install updates from Windows Update.
>
> *NB: If you disable a third-party firewall, make sure you enable the Windows
> Firewall!*
>
> I find it very irresponsible of MS PSS Support not to state the above in the
> canned reply. And if one disables the anti-virus application, one should be
> advised to use /extreme/ caution when the machine's in this state: Don't do
> *anything* else online (i.e., browsing to other sites; checking email;
> chatting) other than going to Windows Update website. Also make absolutely
> certain that you re-enable the anti-virus application immediately after
> updating successfully.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin http://aumha.net
> DTS-L http://dts-l.net/
>
> Okky Hendra wrote:
> > To all whoever have this problem,
> >
> > Below are some solutions which microsoft support section sent me to my
> > email.
> >
> > Credit goes to them and in no way I am taking credit for these solutions.
> >
> > 1. Disable any Firewall, Antivirus, download accelerator software.
> >
> > Firewalls and Antivirus programs are 3rd Party (non-Microsoft) Programs,
> > and
> > although they are mostly effective in protecting your computer from
> > Viruses
> > and Computer hackers, they do fail to take into consideration program
> > installations. The nature of these programs is that they scan everything
> > on
> > the computer, making sure to try and stop any virus-like activity.
> >
> >
> >
> > When you visit Windows Update and download, and most importantly install
> > any
> > of the updates, the update installation is always battled by the Antivirus
> > and Firewall until the Antivirus clears the program of being a virus. In
> > most cases, this is harmless and the Update installation goes through
> > successfully. Occasionally, the Installation gets corrupted, and a process
> > during the install is stopped, or interfered with by the Antivirus
> > product.
> >
> >
> >
> > For this reason, we suggest that you disable any Antivirus or Firewall
> > software while trying to install updates from Windows Update.
> >
> >
> >
> > 2. Verify the Language Settings
> >
> > 2.1. Start Internet Explorer.
> >
> > 2.2. Click "Tools", and then click "Internet Options".
> >
> > 2.3. Click the "General" tab, and then click "Languages".
> >
> > 2.4. In the "Language" list, make sure that the operating system language
> > version is included. If the operating system language version is not on
> > the
> > list, click "Add", click the language in the "Language" list, click "OK",
> > click "OK", and then click "OK" again.
> >
> >
> >
> > 3. Reset Internet Zone Security
> >
> > 3.1. Start Internet Explorer.
> >
> > 3.2. Click "Tools", and then click "Internet Options".
> >
> > 3.3. Click the "Security" tab, and then in the" Select a Web content zone
> > to
> > specify its security settings" box, click "Internet".
> >
> > 3.4. Click "Default Level", and then click "Apply" to set this zone to
> > Medium security.
> >
> > 3.5. Click "OK".
> >
> >
> >
> > 4. Verify that the Date and Time Are Set Correctly
> >
> > 4.1 In the bottom right corner of your screen, double click the time.
> > This
> > will open the Date and Time Properties window.
> >
> > 4.2 Please check that all details are correct including the year, the
> > Time
> > zone and that AM/PM is set correctly.
> >
> > 4.3 Click OK.
> >
> >
> >
> > If the problem persists despite performing above troubleshooting steps,
> > I'd
> > like you to perform below guidelines to download and install a new Windows
> > Update Agent as the current one might be corrupted.
> >
> >
> >
> > 1. Please click on below link depending on which version of Windows your
> > computer is running. To find the bit version of Windows, please visit
> > http://support.microsoftcom/kb/827218/
> >
> >
> >
> > Windows Vista
> >
> > ----------------
> >
> > 32 Bit
> >
> > -
> > http://download.windowsupdate.com/v7...gent30-x86.exe
> >
> >
> >
> > 64 Bit
> >
> > -
> > http://download.windowsupdate.com/v7...gent30-x64.exe
> >
> >
> >
> > 2. A box will prompt to save the Windows Update Agent file, save it on the
> > Local C: drive.
> >
> > 3. Click Start, on Start Search, type cmd, right click command prompt icon
> > and Run as Administrator.
> >
> > 4. Type c:\WindowsUpdateAgent30-x86.exe in the command prompt and Enter.
> >
> > Note: Replace "WindowsUpdateAgent30-x86" with relevant file name
> > according to the version that you downloaded.
> >
> > 5. Follow the instructions to install the Windows Update Agent.
> >
> > 6. Please restart the computer after the installation.
> >
> > 7. After restarting the PC, click on Start and choose Windows Update and
> > it
> > will open a new Internet browser.
> >
> > 8. A box will prompt asking permission to install the Windows Update
> > software, click Install and proceed to download the updates.
> >
> >
> > If it is still not resolved, please follow below guidelines.
> >
> >
> > 1. Click on Control Panel (Classic View) > Network and Sharing Center >
> > Manage Network Connections > Local Area Connection > Right Click and click
> > on Properties.
> >
> > 2. Double-click Internet Protocol Version 4 >Mark the Use the following
> > DNS
> > Server Addresses.
> >
> > 3. Set the IP Addresses for "Preferred DNS Server" as 4.2.2.2 and for
> > "Alternate DNS Server" as 4.2.2.3 and click OK.
> >
> > This is in response to the thread I put on few days ago. Since it's
> > already
> > quite old and people may not see it I've decided to put this in a new
> > post.
> >
> > Once again, the above solutions are the one given to me from microsoft
> > support sections after I mailed them my problem.
> >
> > In no way I am taking credit for the above solutions. I am just posting
> > them
> > to help people that are having the same problem as me.
> >
> > Cheers,
> >
> > Okky Hendra
>
>

All I manage to get is : "Windows update agent has encountered an
unrecoverable error".

I don't know if you met this at all. Thanks for the most informative advice
I have seen on this subject.


"Okky Hendra" <> wrote in message
news:B153DC44-DCD7-4C68-B80A-...
> To all whoever have this problem,
>
> Below are some solutions which microsoft support section sent me to my
> email.
>
> Credit goes to them and in no way I am taking credit for these solutions.
>
> 1. Disable any Firewall, Antivirus, download accelerator software.
>
> Firewalls and Antivirus programs are 3rd Party (non-Microsoft) Programs,
> and
> although they are mostly effective in protecting your computer from
> Viruses
> and Computer hackers, they do fail to take into consideration program
> installations. The nature of these programs is that they scan everything
> on
> the computer, making sure to try and stop any virus-like activity.
>
>
>
> When you visit Windows Update and download, and most importantly install
> any
> of the updates, the update installation is always battled by the Antivirus
> and Firewall until the Antivirus clears the program of being a virus. In
> most
> cases, this is harmless and the Update installation goes through
> successfully. Occasionally, the Installation gets corrupted, and a process
> during the install is stopped, or interfered with by the Antivirus
> product.
>
>
>
> For this reason, we suggest that you disable any Antivirus or Firewall
> software while trying to install updates from Windows Update.
>
>
>
> 2. Verify the Language Settings
>
> 2.1. Start Internet Explorer.
>
> 2.2. Click "Tools", and then click "Internet Options".
>
> 2.3. Click the "General" tab, and then click "Languages".
>
> 2.4. In the "Language" list, make sure that the operating system language
> version is included. If the operating system language version is not on
> the
> list, click "Add", click the language in the "Language" list, click "OK",
> click "OK", and then click "OK" again.
>
>
>
> 3. Reset Internet Zone Security
>
> 3.1. Start Internet Explorer.
>
> 3.2. Click "Tools", and then click "Internet Options".
>
> 3.3. Click the "Security" tab, and then in the" Select a Web content zone
> to
> specify its security settings" box, click "Internet".
>
> 3.4. Click "Default Level", and then click "Apply" to set this zone to
> Medium security.
>
> 3.5. Click "OK".
>
>
>
> 4. Verify that the Date and Time Are Set Correctly
>
> 4.1 In the bottom right corner of your screen, double click the time.
> This
> will open the Date and Time Properties window.
>
> 4.2 Please check that all details are correct including the year, the
> Time
> zone and that AM/PM is set correctly.
>
> 4.3 Click OK.
>
>
>
> If the problem persists despite performing above troubleshooting steps,
> I'd
> like you to perform below guidelines to download and install a new Windows
> Update Agent as the current one might be corrupted.
>
>
>
> 1. Please click on below link depending on which version of Windows your
> computer is running. To find the bit version of Windows, please visit
> http://support.microsoftcom/kb/827218/
>
>
>
> Windows Vista
>
> ----------------
>
> 32 Bit
>
> -
> http://download.windowsupdate.com/v7...gent30-x86.exe
>
>
>
> 64 Bit
>
> -
> http://download.windowsupdate.com/v7...gent30-x64.exe
>
>
>
> 2. A box will prompt to save the Windows Update Agent file, save it on the
> Local C: drive.
>
> 3. Click Start, on Start Search, type cmd, right click command prompt icon
> and Run as Administrator.
>
> 4. Type c:\WindowsUpdateAgent30-x86.exe in the command prompt and Enter.
>
> Note: Replace "WindowsUpdateAgent30-x86" with relevant file name
> according to the version that you downloaded.
>
> 5. Follow the instructions to install the Windows Update Agent.
>
> 6. Please restart the computer after the installation.
>
> 7. After restarting the PC, click on Start and choose Windows Update and
> it
> will open a new Internet browser.
>
> 8. A box will prompt asking permission to install the Windows Update
> software, click Install and proceed to download the updates.
>
>
> If it is still not resolved, please follow below guidelines.
>
>
> 1. Click on Control Panel (Classic View) > Network and Sharing Center >
> Manage Network Connections > Local Area Connection > Right Click and click
> on
> Properties.
>
> 2. Double-click Internet Protocol Version 4 >Mark the Use the following
> DNS
> Server Addresses.
>
> 3. Set the IP Addresses for "Preferred DNS Server" as 4.2.2.2 and for
> "Alternate DNS Server" as 4.2.2.3 and click OK.
>
> This is in response to the thread I put on few days ago. Since it's
> already
> quite old and people may not see it I've decided to put this in a new
> post.
>
> Once again, the above solutions are the one given to me from microsoft
> support sections after I mailed them my problem.
>
> In no way I am taking credit for the above solutions. I am just posting
> them
> to help people that are having the same problem as me.
>
> Cheers,
>
> Okky Hendra
>
>

Thank you very much, Okky.

[Another Wareout infection?]
--
~PA Bear


Okky Hendra wrote:
> The solution that solved my problem is the last one whereby they told me
> to
> change my DNS adresses.
>
> 1. Click on Control Panel (Classic View) > Network and Sharing Center >
> Manage Network Connections > Local Area Connection > Right Click and click
> on Properties.
>
> 2. Double-click Internet Protocol Version 4 >Mark the Use the following
> DNS
> Server Addresses.
>
> 3. Set the IP Addresses for "Preferred DNS Server" as 4.2.2.2 and for
> "Alternate DNS Server" as 4.2.2.3 and click OK.
>
> Cheers,
>
> Okky
>
> "PA Bear [MS MVP]" wrote:
>
>> Original thread:
>> http://groups.google.com/group/micro...680b3ad8022dbc
>>
>> Which of these addressed your problem, Okky?
>>
>> What anti-virus application and third-party firewall (if any) is
>> installed?
>>
>>> For this reason, we suggest that you disable any Antivirus or Firewall
>>> software while trying to install updates from Windows Update.
>>
>> *NB: If you disable a third-party firewall, make sure you enable the
>> Windows Firewall!*
>>
>> I find it very irresponsible of MS PSS Support not to state the above in
>> the canned reply. And if one disables the anti-virus application, one
>> should be advised to use /extreme/ caution when the machine's in this
>> state: Don't do *anything* else online (i.e., browsing to other sites;
>> checking email; chatting) other than going to Windows Update website.
>> Also make absolutely certain that you re-enable the anti-virus
>> application
>> immediately after updating successfully.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin http://aumha.net
>> DTS-L http://dts-l.net/
>>
>> Okky Hendra wrote:
>>> To all whoever have this problem,
>>>
>>> Below are some solutions which microsoft support section sent me to my
>>> email.
>>>
>>> Credit goes to them and in no way I am taking credit for these
>>> solutions.
>>>
>>> 1. Disable any Firewall, Antivirus, download accelerator software.
>>>
>>> Firewalls and Antivirus programs are 3rd Party (non-Microsoft) Programs,
>>> and
>>> although they are mostly effective in protecting your computer from
>>> Viruses
>>> and Computer hackers, they do fail to take into consideration program
>>> installations. The nature of these programs is that they scan everything
>>> on
>>> the computer, making sure to try and stop any virus-like activity.
>>>
>>>
>>>
>>> When you visit Windows Update and download, and most importantly install
>>> any
>>> of the updates, the update installation is always battled by the
>>> Antivirus
>>> and Firewall until the Antivirus clears the program of being a virus. In
>>> most cases, this is harmless and the Update installation goes through
>>> successfully. Occasionally, the Installation gets corrupted, and a
>>> process
>>> during the install is stopped, or interfered with by the Antivirus
>>> product.
>>>
>>>
>>>
>>> For this reason, we suggest that you disable any Antivirus or Firewall
>>> software while trying to install updates from Windows Update.
>>>
>>>
>>>
>>> 2. Verify the Language Settings
>>>
>>> 2.1. Start Internet Explorer.
>>>
>>> 2.2. Click "Tools", and then click "Internet Options".
>>>
>>> 2.3. Click the "General" tab, and then click "Languages".
>>>
>>> 2.4. In the "Language" list, make sure that the operating system
>>> language
>>> version is included. If the operating system language version is not on
>>> the
>>> list, click "Add", click the language in the "Language" list, click
>>> "OK",
>>> click "OK", and then click "OK" again.
>>>
>>>
>>>
>>> 3. Reset Internet Zone Security
>>>
>>> 3.1. Start Internet Explorer.
>>>
>>> 3.2. Click "Tools", and then click "Internet Options".
>>>
>>> 3.3. Click the "Security" tab, and then in the" Select a Web content
>>> zone
>>> to
>>> specify its security settings" box, click "Internet".
>>>
>>> 3.4. Click "Default Level", and then click "Apply" to set this zone to
>>> Medium security.
>>>
>>> 3.5. Click "OK".
>>>
>>>
>>>
>>> 4. Verify that the Date and Time Are Set Correctly
>>>
>>> 4.1 In the bottom right corner of your screen, double click the time.
>>> This
>>> will open the Date and Time Properties window.
>>>
>>> 4.2 Please check that all details are correct including the year, the
>>> Time
>>> zone and that AM/PM is set correctly.
>>>
>>> 4.3 Click OK.
>>>
>>>
>>>
>>> If the problem persists despite performing above troubleshooting steps,
>>> I'd
>>> like you to perform below guidelines to download and install a new
>>> Windows
>>> Update Agent as the current one might be corrupted.
>>>
>>>
>>>
>>> 1. Please click on below link depending on which version of Windows your
>>> computer is running. To find the bit version of Windows, please visit
>>> http://support.microsoftcom/kb/827218/
>>>
>>>
>>>
>>> Windows Vista
>>>
>>> ----------------
>>>
>>> 32 Bit
>>>
>>> -
>>> http://download.windowsupdate.com/v7...gent30-x86.exe
>>>
>>>
>>>
>>> 64 Bit
>>>
>>> -
>>> http://download.windowsupdate.com/v7...gent30-x64.exe
>>>
>>>
>>>
>>> 2. A box will prompt to save the Windows Update Agent file, save it on
>>> the
>>> Local C: drive.
>>>
>>> 3. Click Start, on Start Search, type cmd, right click command prompt
>>> icon
>>> and Run as Administrator.
>>>
>>> 4. Type c:\WindowsUpdateAgent30-x86.exe in the command prompt and Enter.
>>>
>>> Note: Replace "WindowsUpdateAgent30-x86" with relevant file name
>>> according to the version that you downloaded.
>>>
>>> 5. Follow the instructions to install the Windows Update Agent.
>>>
>>> 6. Please restart the computer after the installation.
>>>
>>> 7. After restarting the PC, click on Start and choose Windows Update and
>>> it
>>> will open a new Internet browser.
>>>
>>> 8. A box will prompt asking permission to install the Windows Update
>>> software, click Install and proceed to download the updates.
>>>
>>>
>>> If it is still not resolved, please follow below guidelines.
>>>
>>>
>>> 1. Click on Control Panel (Classic View) > Network and Sharing Center >
>>> Manage Network Connections > Local Area Connection > Right Click and
>>> click
>>> on Properties.
>>>
>>> 2. Double-click Internet Protocol Version 4 >Mark the Use the following
>>> DNS
>>> Server Addresses.
>>>
>>> 3. Set the IP Addresses for "Preferred DNS Server" as 4.2.2.2 and for
>>> "Alternate DNS Server" as 4.2.2.3 and click OK.
>>>
>>> This is in response to the thread I put on few days ago. Since it's
>>> already
>>> quite old and people may not see it I've decided to put this in a new
>>> post.
>>>
>>> Once again, the above solutions are the one given to me from microsoft
>>> support sections after I mailed them my problem.
>>>
>>> In no way I am taking credit for the above solutions. I am just posting
>>> them
>>> to help people that are having the same problem as me.
>>>
>>> Cheers,
>>>
>>> Okky Hendra

Thanks for trying to help - I received "fatal error - unrecoverable error"
attempting the install of the new Update Agent. None of the other suggestions
worked. I have followed about twenty of the various suggestions, all to no
avail. My Visa Ultimate system is over a year old and the "can't check for
updates" began in mid-february! Prior to that, all was fine!

--
Thank you for your help.


"Okky Hendra" wrote:

> To all whoever have this problem,
>
> Below are some solutions which microsoft support section sent me to my email.
>
> Credit goes to them and in no way I am taking credit for these solutions.
>
> 1. Disable any Firewall, Antivirus, download accelerator software.
>
> Firewalls and Antivirus programs are 3rd Party (non-Microsoft) Programs, and
> although they are mostly effective in protecting your computer from Viruses
> and Computer hackers, they do fail to take into consideration program
> installations. The nature of these programs is that they scan everything on
> the computer, making sure to try and stop any virus-like activity.
>
>
>
> When you visit Windows Update and download, and most importantly install any
> of the updates, the update installation is always battled by the Antivirus
> and Firewall until the Antivirus clears the program of being a virus. In most
> cases, this is harmless and the Update installation goes through
> successfully. Occasionally, the Installation gets corrupted, and a process
> during the install is stopped, or interfered with by the Antivirus product.
>
>
>
> For this reason, we suggest that you disable any Antivirus or Firewall
> software while trying to install updates from Windows Update.
>
>
>
> 2. Verify the Language Settings
>
> 2.1. Start Internet Explorer.
>
> 2.2. Click "Tools", and then click "Internet Options".
>
> 2.3. Click the "General" tab, and then click "Languages".
>
> 2.4. In the "Language" list, make sure that the operating system language
> version is included. If the operating system language version is not on the
> list, click "Add", click the language in the "Language" list, click "OK",
> click "OK", and then click "OK" again.
>
>
>
> 3. Reset Internet Zone Security
>
> 3.1. Start Internet Explorer.
>
> 3.2. Click "Tools", and then click "Internet Options".
>
> 3.3. Click the "Security" tab, and then in the" Select a Web content zone to
> specify its security settings" box, click "Internet".
>
> 3.4. Click "Default Level", and then click "Apply" to set this zone to
> Medium security.
>
> 3.5. Click "OK".
>
>
>
> 4. Verify that the Date and Time Are Set Correctly
>
> 4.1 In the bottom right corner of your screen, double click the time. This
> will open the Date and Time Properties window.
>
> 4.2 Please check that all details are correct including the year, the Time
> zone and that AM/PM is set correctly.
>
> 4.3 Click OK.
>
>
>
> If the problem persists despite performing above troubleshooting steps, I'd
> like you to perform below guidelines to download and install a new Windows
> Update Agent as the current one might be corrupted.
>
>
>
> 1. Please click on below link depending on which version of Windows your
> computer is running. To find the bit version of Windows, please visit
> http://support.microsoftcom/kb/827218/
>
>
>
> Windows Vista
>
> ----------------
>
> 32 Bit
>
> -
> http://download.windowsupdate.com/v7...gent30-x86.exe
>
>
>
> 64 Bit
>
> -
> http://download.windowsupdate.com/v7...gent30-x64.exe
>
>
>
> 2. A box will prompt to save the Windows Update Agent file, save it on the
> Local C: drive.
>
> 3. Click Start, on Start Search, type cmd, right click command prompt icon
> and Run as Administrator.
>
> 4. Type c:\WindowsUpdateAgent30-x86.exe in the command prompt and Enter.
>
> Note: Replace "WindowsUpdateAgent30-x86" with relevant file name
> according to the version that you downloaded.
>
> 5. Follow the instructions to install the Windows Update Agent.
>
> 6. Please restart the computer after the installation.
>
> 7. After restarting the PC, click on Start and choose Windows Update and it
> will open a new Internet browser.
>
> 8. A box will prompt asking permission to install the Windows Update
> software, click Install and proceed to download the updates.
>
>
> If it is still not resolved, please follow below guidelines.
>
>
> 1. Click on Control Panel (Classic View) > Network and Sharing Center >
> Manage Network Connections > Local Area Connection > Right Click and click on
> Properties.
>
> 2. Double-click Internet Protocol Version 4 >Mark the Use the following DNS
> Server Addresses.
>
> 3. Set the IP Addresses for "Preferred DNS Server" as 4.2.2.2 and for
> "Alternate DNS Server" as 4.2.2.3 and click OK.
>
> This is in response to the thread I put on few days ago. Since it's already
> quite old and people may not see it I've decided to put this in a new post.
>
> Once again, the above solutions are the one given to me from microsoft
> support sections after I mailed them my problem.
>
> In no way I am taking credit for the above solutions. I am just posting them
> to help people that are having the same problem as me.
>
> Cheers,
>
> Okky Hendra
>
>