Window Update does not complete it load

This problem is killing me

my windows update does not complete its load
the text does not show
you can see the yellow block with the yellow update shield
on the sidebar there are icon with no text

can anyone help me

This issue can be caused by the following factors:

1. The Windows Update service has been stopped.
2. Corrupted Windows Update Temporary folder.

In order to narrow down the cause of this issue and resolve it, please refer
to the following steps. After completing each step, please check the result
on the Windows Update website.

NOTE: Some third party programs can affect the Windows Update service. If
you are running any third party applications such as Spyblocker, Internet or
web accelerators (programs designed to boost the speed of the Internet
connection), security or anti-virus programs (Norton, McAfee, etc.), I
recommend we temporarily disable or shut them down and then try to access the
Windows Update site later. Please understand that we are disabling these
programs only for the purpose of troubleshooting, and we can re-enable them
after we finish.

Step 1: Verify the relevant Windows Update services
=======================================
1. Click "Start", click "Run", type "services.msc" (without quotation marks)
in the open box and click "OK".
2. Double click the service "Background Intelligent Transfer Service".
3. Click on the "General" tab; make sure the "Startup Type" is "Automatic"
or "Manual". Then please click "Start" under "Service Status" to start the
service.
4. Please repeat the above steps with the following service:

Automatic Updates

You can also temporarily stop these services, restart the computer, and then
restart them again. If one of the two services is missing, please let me
know.

Step 2: Rename the Windows Update Softwaredistribution folder
=================================================
This problem may occur if the Windows Update, Software distribution folder
has been corrupted. We can refer to the following steps to rename this
folder. Please note that the folder will be re-created the next time we visit
the Windows Update site.

1. Click "Start", click "Run", and type "cmd" (without the quotes) and press
"Enter". Please run the following command in the open window to stop the
Automatic Updates service.

Type in "net stop WuAuServ" (without the quotes) and press "Enter".

Note: Please look at the cmd window and make sure it says that it was
stopped successfully before we try to rename the folder. However, if it were
unsuccessful, please let me know before performing any further steps and
include any error messages you may have received.

2. Click "Start", click "Run", and type in "%windir%" (without the quotes)
and press "Enter".
3. In the open folder, look for the folder named "SoftwareDistribution".
4. Right-click on the folder, select Rename and type "SDold" (without the
quotes) to rename this folder.
5. Click "Start", click "Run", and type "cmd" (without the quotes) and press
"Enter".

Type the command "net start WuAuServ" (without the quotes) in the open
window to restart the Automatic Updates service.

Note: Please look at the cmd window and make sure it says that it was
successfully started. However, if it were unsuccessful, please let me know
before performing any further steps and include any error messages you may
have received.

To provide further help, I would like to ask What is the update’s name or
its ID number?

Best Regards,

Calven