Window Update v5 hangs while checking for updates

I have Windows XP SP1. Every time I try to go to the
Windows Update site it hangs while checking for updates.
I tried registering the dll files as suggested in some
threads, however, for some of them (wuapi.dll, wups.dll)
I receive and error 80070005. Is there a way to
uninstall v5 and reinstall it from the Web site. Thanks.

Jeff

that's mostly access denied error
see this kb

http://support.microsoft.com/default...b;en-us;836926

"Jeff" wrote:

> I have Windows XP SP1. Every time I try to go to the
> Windows Update site it hangs while checking for updates.
> I tried registering the dll files as suggested in some
> threads, however, for some of them (wuapi.dll, wups.dll)
> I receive and error 80070005. Is there a way to
> uninstall v5 and reinstall it from the Web site. Thanks.
>
> Jeff
>

I have already tried this. It did not help. Thank you.

Jeff

"jim" wrote:

> that's mostly access denied error
> see this kb
>
> http://support.microsoft.com/default...b;en-us;836926
>
> "Jeff" wrote:
>
> > I have Windows XP SP1. Every time I try to go to the
> > Windows Update site it hangs while checking for updates.
> > I tried registering the dll files as suggested in some
> > threads, however, for some of them (wuapi.dll, wups.dll)
> > I receive and error 80070005. Is there a way to
> > uninstall v5 and reinstall it from the Web site. Thanks.
> >
> > Jeff
> >

Try this:

http://support.microsoft.com/newsgro...-US&sloc=en-US


>
> On a freshly rebooted computer, do this as first thing:
>
> Start regedit.exe and delete the following key (contains the WU
> service configuration):
>
> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv
>
> Do a reboot again.

I did the above.

> Then run this command line, it installs the AutoUpdate service (line
> will wrap in the newsreader!):
>
> %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection AutoUpdate
> 132 %SystemRoot%\inf\au.inf
>
> (it must be a space between AutoUpdate and 132)
>
> If it asks for your OS CD-ROM to get some files, just point it to the
> folder %windir%\servicepackfiles\i386

I don't have that directory. I searched for the .dll requested, found it in
C:\Windows\System32 and redirected the installation there - which probably
just caused the file to be copied onto itself, but at least that did the
trick.

> Do a reboot again.
>
> Then check if you can start and stop the Automatic Updates service
> successfully.

Yep, that worked after the above exercise and also the subsequent
installation of the new automatic update worked.

Make sure the automatic update service in started, & automatic

Thanks, but this still did not correct my situation. Windows Update still
hangs.

Jeff

"jim" wrote:

> Try this:
>
> http://support.microsoft.com/newsgro...-US&sloc=en-US
>
>
> >
> > On a freshly rebooted computer, do this as first thing:
> >
> > Start regedit.exe and delete the following key (contains the WU
> > service configuration):
> >
> > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Servic es\wuauserv
> >
> > Do a reboot again.
>
> I did the above.
>
> > Then run this command line, it installs the AutoUpdate service (line
> > will wrap in the newsreader!):
> >
> > %SystemRoot%\System32\rundll32.exe setupapi,InstallHinfSection AutoUpdate
> > 132 %SystemRoot%\inf\au.inf
> >
> > (it must be a space between AutoUpdate and 132)
> >
> > If it asks for your OS CD-ROM to get some files, just point it to the
> > folder %windir%\servicepackfiles\i386
>
> I don't have that directory. I searched for the .dll requested, found it in
> C:\Windows\System32 and redirected the installation there - which probably
> just caused the file to be copied onto itself, but at least that did the
> trick.
>
> > Do a reboot again.
> >
> > Then check if you can start and stop the Automatic Updates service
> > successfully.
>
> Yep, that worked after the above exercise and also the subsequent
> installation of the new automatic update worked.
>
> Make sure the automatic update service in started, & automatic
>
>

Tough case.
The only thing more I can suggest is to re-install
wusetup.inf found in C:\WINDOWS\SoftwareDistribution\SelfUpdate or WebSetup
this file contains the setup info for wu. You right click the file and
choose install.
it should re-register ALL the files again and the registry entries.
This may or may not work for you, but you got nothing to lose if it does not
work at all.
Please make a restore point before doing it, so you can undo if something
goes wrong.

You can view the content of that file using NOTEPAD.

You may have to stop the autoupdate service before doing this.

"jim" wrote:

> Tough case.
> The only thing more I can suggest is to re-install
> wusetup.inf found in C:\WINDOWS\SoftwareDistribution\SelfUpdate or WebSetup
> this file contains the setup info for wu. You right click the file and
> choose install.
> it should re-register ALL the files again and the registry entries.
> This may or may not work for you, but you got nothing to lose if it does not
> work at all.
> Please make a restore point before doing it, so you can undo if something
> goes wrong.
>
> You can view the content of that file using NOTEPAD.
>
>

I have already tried a similar suggestion in which I renamed the
SoftwareDistribution folder so that it would be recreated. Would this
achieve the same objective? Thanks.

Jeff

"jim" wrote:

> You may have to stop the autoupdate service before doing this.
>
> "jim" wrote:
>
> > Tough case.
> > The only thing more I can suggest is to re-install
> > wusetup.inf found in C:\WINDOWS\SoftwareDistribution\SelfUpdate or WebSetup
> > this file contains the setup info for wu. You right click the file and
> > choose install.
> > it should re-register ALL the files again and the registry entries.
> > This may or may not work for you, but you got nothing to lose if it does not
> > work at all.
> > Please make a restore point before doing it, so you can undo if something
> > goes wrong.
> >
> > You can view the content of that file using NOTEPAD.
> >
> >

What complicates things is that v4 and v5 don't use the same directories and
methods.If you still have the program files\windows update and the wutemp
folder I would empty that.
A v4 directory name catroot2 can be renamed or deleted and be recreated.
So far I know that in the v5 you can delete the containt of: the datastore (
you'l lose the history) and the download dir, that one containts alpha
numeric download files.

wusetup.inf won't recreate the directories by itself.
It will try to re-register all the Windows update files like
winhttp.dll
wuaueng.dll
wups.dll
wuauhelp.chm
wuau.adm >> this contains the policies
wuaucpl.cpl
wuauclt.exe
wuapi.dll
cdm.dll
iuengine.dll
wuaueng1.dll
wuauclt1.exe
wuweb.dll
wucltui.dll
etc.

that are already on your disk.The problem if one of them is corrupted
it won't replace it. Some of the suggestions on the board tell you to
register some files but not all and they don't do anything for the
complicated regitry entries.
Access denied can be a file,folder,server,registry entries etc.

Using the inf file is not the same as renaming the SoftwareDistribution
folder .


(The only win xp file that can check all the system files for wrong versions
and corrupt files is SFC.EXE)


I don't think that Deleting the SoftwareDistribution folder will resolve the
problem. It may tell you if you have permission or access right to it.( You
have to turn off the automatic update service to rename or delete it.)
The only file that points to a site is in the wuredir directory. A fresh
copy is in the cab file with the same name. You could open that cab file and
replace the old wuredir.xml file and that update again.

Remember before you do anything to make a restore point before you change
something so not to get stuck.




"Jeff" wrote:

> I have already tried a similar suggestion in which I renamed the
> SoftwareDistribution folder so that it would be recreated. Would this
> achieve the same objective? Thanks.
>
> Jeff
>
> "jim" wrote:
>
> > You may have to stop the autoupdate service before doing this.
> >
> > "jim" wrote:
> >
> > > Tough case.
> > > The only thing more I can suggest is to re-install
> > > wusetup.inf found in C:\WINDOWS\SoftwareDistribution\SelfUpdate or WebSetup
> > > this file contains the setup info for wu. You right click the file and
> > > choose install.
> > > it should re-register ALL the files again and the registry entries.
> > > This may or may not work for you, but you got nothing to lose if it does not
> > > work at all.
> > > Please make a restore point before doing it, so you can undo if something
> > > goes wrong.
> > >
> > > You can view the content of that file using NOTEPAD.
> > >
> > >

If you know how to edit the registry check for these:

-HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Group Policy
Objects\LocalUser\Software\Microsoft\Windows\Curre ntVersion\Policies\WindowsUpdate\DisableWindowsUpd ateAccess]

[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Policies\Explorer]
"NoWindowsUpdate"=dword:00000000

[HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\Curr entVersion\Policies\Explorer]
"NoWindowsUpdate"=dword:00000000

[HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\WindowsUpdate\AU]
"NoAutoUpdate"=dword:00000000
"AUOptions"=dword:00000000

[-HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Win dows\WindowsUpdate
[-HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Policies\WindowsUpdate]

[-HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Policies\Explorer]
"NoDevMgrUpdate"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"NoUpdateCheck"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Policies\WindowsUpdate]
"DisableWindowsUpdateAccess"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Windows\Curre ntVersion\Policies\Explorer]
"NoWindowsUpdate"=dword:00000000

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\New Windows]
"PlaySound"=dword:00000000
"UseSecBand"=dword:00000001
"BlockUserInit"=dword:00000000
"UseTimerMethod"=dword:00000000
"UseHooks"=dword:00000001
"AllowHTTPS"=dword:00000000
"PopupMgr"="yes"

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\New Windows\Allow]
"v5.windowsupdate.microsoft.com."=hex: binary zero