Windows 2000 - Problem with Windows update

Hello,

I am running on Windows 2000 SP4 and I have 12 critical updates that Windows
has downloaded, but fails to install without an error message. It simply
states I have a problem with my computer preventing the updates from being
installed.

I have tried installing them one by one, but they always fail with the same
error message.

I realize there is a solution concerning Windows XP, about repaired
installations. I have repaired my Windows 2000 Pro with its CD once, do you
think I can solve the issue with the XP solution?

I would apreciate any ideas, because I am not applying that XP solution
since I'm afraid it is not compatible.

Thank you.

Tip: Temporarily disable real-time protection by your anti-virus and/or
anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
attempting to install the update(s).

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527

2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.

How to read the Windowsupdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB123456).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Tiago wrote:
> Hello,
>
> I am running on Windows 2000 SP4 and I have 12 critical updates that
> Windows
> has downloaded, but fails to install without an error message. It simply
> states I have a problem with my computer preventing the updates from being
> installed.
>
> I have tried installing them one by one, but they always fail with the
> same
> error message.
>
> I realize there is a solution concerning Windows XP, about repaired
> installations. I have repaired my Windows 2000 Pro with its CD once, do
> you
> think I can solve the issue with the XP solution?
>
> I would apreciate any ideas, because I am not applying that XP solution
> since I'm afraid it is not compatible.
>
> Thank you.

Hello,

I thank you for your help and followed your advised steps.

I still can not install the updates, but after checking my windows update
log I noticed several lines like the next ones showing:

Update {664F3674-6DF9-4A7B-A831-82AB005CBB3D}.100 is pruned out due to
potential supersedence
2007-11-29 13:18:50:906 1104 518 Agent Update
{D359F493-0AAD-43FA-AF5C-6763326CD98F}.52 is pruned out due to potential
supersedence
2007-11-29 13:18:50:906 1104 518 Agent Update
{AE9F992A-D0A6-44FF-BFC2-CB87ACCF701B}.100 is pruned out due to potential
supersedence
2007-11-29 13:18:50:906 1104 518 Agent Update
{8F7E89BD-465F-4FAA-880F-8382E5D1BCB8}.100 is pruned out due to potential
supersedence
2007-11-29 13:18:50:906 1104 518 Agent * Added update
{FC3FA450-407C-4548-A775-776FE73E3207}.100 to search result
2007-11-29 13:18:50:906 1104 518 Agent Update
{EFB1A3E1-DDA7-4059-B4E9-F04EF7390D7F}.101 is pruned out due to potential
supersedence
2007-11-29 13:18:50:906 1104 518 Agent * Added update
{4463D351-75FD-4CA8-A0C9-CB00D85D5A2E}.102 to search result
2007-11-29 13:18:50:906 1104 518 Agent Update
{E8000994-683B-43C4-B5F8-A9D7DF351590}.101 is pruned out due to potential
supersedence
2007-11-29 13:18:50:906 1104 518 Agent Update
{F5E30F4F-BFE2-4965-BFC8-86FE5983DFD6}.100 is pruned out due to potential
supersedence

Will this help in finding the error?

Once again, I thank you for your help.

Tiago

"PA Bear [MS MVP]" wrote:

> Tip: Temporarily disable real-time protection by your anti-virus and/or
> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,
> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before
> attempting to install the update(s).
>
> =====================
>
> How to troubleshoot Windows Update, Microsoft Update, and Windows Server
> Update Services installation issues:
> http://support.microsoft.com/?kbid=906602
>
> 1. See the "Need more help? Tell us what problem you are having" section of
> http://support.microsoft.com/?scid=ph;en-us;6527
>
> 2. You cannot install some updates or programs
> http://support.microsoft.com/default...b;en-us;822798
>
> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
> associated with the download/install.
>
> How to read the Windowsupdate.log file
> http://support.microsoft.com/kb/902093
>
> 3b. Compare errors to those listed here:
> http://www.bleepingcomputer.com/blog...showentry=1122
> and/or go to http://windowsupdate.microsoft.com > click on Help and Support
> link in left pane > Solve problems on your own.
>
> ===========================
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB123456).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Tiago wrote:
> > Hello,
> >
> > I am running on Windows 2000 SP4 and I have 12 critical updates that
> > Windows
> > has downloaded, but fails to install without an error message. It simply
> > states I have a problem with my computer preventing the updates from being
> > installed.
> >
> > I have tried installing them one by one, but they always fail with the
> > same
> > error message.
> >
> > I realize there is a solution concerning Windows XP, about repaired
> > installations. I have repaired my Windows 2000 Pro with its CD once, do
> > you
> > think I can solve the issue with the XP solution?
> >
> > I would apreciate any ideas, because I am not applying that XP solution
> > since I'm afraid it is not compatible.
> >
> > Thank you.
>
>