Windows 2000 Service Pack 4 installation problem

My neighbour's pc has an AMD processor running Windows 2000. After
downloading Service Pack 4 (so that Norton Antivirus 2006 can install) we
have a problem during the file extraction. update\update.exe was being
extracted when the message "The system cannot find the file specified." is
displayed. We can get no further and Norton Antivirus still doesn't install.

Any ideas as to what to do next?

Thanks

John Pronk wrote:

> My neighbour's pc has an AMD processor running Windows 2000. After
> downloading Service Pack 4 (so that Norton Antivirus 2006 can install) we
> have a problem during the file extraction. update\update.exe was being
> extracted when the message "The system cannot find the file specified." is
> displayed. We can get no further and Norton Antivirus still doesn't install.
>
> Any ideas as to what to do next?
>
> Thanks

The typical way of installing Windows 2000 SP4 is to really
execute the downloaded file. It will self-extract somewhere
to a temporary folder and proceed more or less automatically.

But if one wishes to first expand the SP4 download and install
from there, then be precise about its location. One can simply
copy the entire extraction to a CD-R disc. Run Update from the
CD-R (or from the specified location). Should work OK.