Windows 2003 and can't install update 931836, suspect its because

Okay I have spent like two days on and off trying to figure this out and I am
just going to have to ask Microsoft themself now (or whoever else posts). I
have Windows Server 2003 and also we have SUS 3.0. I cannot get update
931836 installed. I see that 914961 which is self described as Service Pack
2 is already there. I know that I am seeing that previous versions/updates
can make 931836 fail but don't see if for 914961 specifically. Should I
uninstall the 914961 and if I do what will I lose (needed updates?) and if
that isn't the fix I am also reading that 931836 is only for XP and won't
work (maybe) on 2003 even though microsoft says its for 2003. If anyone
knows what to do about this I would greatly appreciate any hints you can give
me.

Heather

[Okay I'm going to like forward your post to the proper newsgroup
(microsoft.public.windows.server.update_services). ..]

hswihart wrote:
> Okay I have spent like two days on and off trying to figure this out and I
> am just going to have to ask Microsoft themself now (or whoever else
> posts). I have Windows Server 2003 and also we have SUS 3.0. I cannot
> get
> update 931836 installed. I see that 914961 which is self described as
> Service Pack 2 is already there. I know that I am seeing that previous
> versions/updates can make 931836 fail but don't see if for 914961
> specifically. Should I uninstall the 914961 and if I do what will I lose
> (needed updates?) and if that isn't the fix I am also reading that 931836
> is only for XP and won't work (maybe) on 2003 even though microsoft says
> its for 2003. If anyone knows what to do about this I would greatly
> appreciate any hints you can give me.

PA Bear [MS MVP] cross-posted what hswihart wrote:

>> I have Windows Server 2003 and also we have SUS 3.0. I
>> cannot get
>> update 931836 installed.

OK, first point: update 931836 is out of date. You should probably be
installing 951072 instead.

>> I see that 914961 which is self described as
>> Service Pack 2 is already there. I know that I am seeing that previous
>> versions/updates can make 931836 fail but don't see if for 914961
>> specifically. Should I uninstall the 914961

No. Reverting to a previous service pack is not the best way to solve this
problem. There is no reason that 931836 shouldn't install over service pack 2.

>> and if I do what will I lose
>> (needed updates?) and if that isn't the fix I am also reading that 931836
>> is only for XP

No, KB931836 applies to both XP and Windows 2003. Of course they are two
different downloads.

>> If anyone knows what to do about this I would greatly
>> appreciate any hints you can give me.

First you'll need to tell us what method you were using to try to install the
update and what went wrong, although as I said before, you probably don't really
want this particular update anyway.

Harry.

You do not need this Update

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"PA Bear [MS MVP]" <> wrote in message news:%...
> [Okay I'm going to like forward your post to the proper newsgroup
> (microsoft.public.windows.server.update_services). ..]
>
> hswihart wrote:
>> Okay I have spent like two days on and off trying to figure this out and I
>> am just going to have to ask Microsoft themself now (or whoever else
>> posts). I have Windows Server 2003 and also we have SUS 3.0. I cannot
>> get
>> update 931836 installed. I see that 914961 which is self described as
>> Service Pack 2 is already there. I know that I am seeing that previous
>> versions/updates can make 931836 fail but don't see if for 914961
>> specifically. Should I uninstall the 914961 and if I do what will I lose
>> (needed updates?) and if that isn't the fix I am also reading that 931836
>> is only for XP and won't work (maybe) on 2003 even though microsoft says
>> its for 2003. If anyone knows what to do about this I would greatly
>> appreciate any hints you can give me.
>

I guess since the update is out of date (which I have read elsewhere) I will
just not install it. I had been doing a command called auforceupdates to get
the updates to install. Other servers successfully installed it.

Thank you very much for your help! I don't need anymore help since I am
just going to not install it.

Heather

"Harry Johnston [MVP]" wrote:

> PA Bear [MS MVP] cross-posted what hswihart wrote:
>
> >> I have Windows Server 2003 and also we have SUS 3.0. I
> >> cannot get
> >> update 931836 installed.
>
> OK, first point: update 931836 is out of date. You should probably be
> installing 951072 instead.
>
> >> I see that 914961 which is self described as
> >> Service Pack 2 is already there. I know that I am seeing that previous
> >> versions/updates can make 931836 fail but don't see if for 914961
> >> specifically. Should I uninstall the 914961
>
> No. Reverting to a previous service pack is not the best way to solve this
> problem. There is no reason that 931836 shouldn't install over service pack 2.
>
> >> and if I do what will I lose
> >> (needed updates?) and if that isn't the fix I am also reading that 931836
> >> is only for XP
>
> No, KB931836 applies to both XP and Windows 2003. Of course they are two
> different downloads.
>
> >> If anyone knows what to do about this I would greatly
> >> appreciate any hints you can give me.
>
> First you'll need to tell us what method you were using to try to install the
> update and what went wrong, although as I said before, you probably don't really
> want this particular update anyway.
>
> Harry.
>

Is this posted on microsoft's site or something? Our admin is nervous about
me declining it without some sort of official statement somewhere from
Microsoft saying its not needed. I guess I understand his caution. I can't
find anything anywhere on this site saying it isn't needed. Just that it has
been replaced by this KB article or that, none of which are in my SUS
interface or already on the server. The servers just have 914961 Windows
Server 2003 service pack 2. I am told that the presence of that one doesn't
mean this one is not needed. Like one is the base service pack and one is an
update or something.

Heather

"Peter Foldes" wrote:

> You do not need this Update
>
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "PA Bear [MS MVP]" <> wrote in message news:%...
> > [Okay I'm going to like forward your post to the proper newsgroup
> > (microsoft.public.windows.server.update_services). ..]
> >
> > hswihart wrote:
> >> Okay I have spent like two days on and off trying to figure this out and I
> >> am just going to have to ask Microsoft themself now (or whoever else
> >> posts). I have Windows Server 2003 and also we have SUS 3.0. I cannot
> >> get
> >> update 931836 installed. I see that 914961 which is self described as
> >> Service Pack 2 is already there. I know that I am seeing that previous
> >> versions/updates can make 931836 fail but don't see if for 914961
> >> specifically. Should I uninstall the 914961 and if I do what will I lose
> >> (needed updates?) and if that isn't the fix I am also reading that 931836
> >> is only for XP and won't work (maybe) on 2003 even though microsoft says
> >> its for 2003. If anyone knows what to do about this I would greatly
> >> appreciate any hints you can give me.
> >
>

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

hswihart wrote:
> Is this posted on microsoft's site or something? Our admin is nervous
> about
> me declining it without some sort of official statement somewhere from
> Microsoft saying its not needed. I guess I understand his caution. I
> can't
> find anything anywhere on this site saying it isn't needed. Just that it
> has been replaced by this KB article or that, none of which are in my SUS
> interface or already on the server. The servers just have 914961 Windows
> Server 2003 service pack 2. I am told that the presence of that one
> doesn't
> mean this one is not needed. Like one is the base service pack and one is
> an update or something.
>
> Heather
>
> "Peter Foldes" wrote:
>
>> You do not need this Update
>>
>> --
>> Peter
>>
>> Please Reply to Newsgroup for the benefit of others
>> Requests for assistance by email can not and will not be acknowledged.
>>
>> "PA Bear [MS MVP]" <> wrote in message
>> news:%...
>>> [Okay I'm going to like forward your post to the proper newsgroup
>>> (microsoft.public.windows.server.update_services). ..]
>>>
>>> hswihart wrote:
>>>> Okay I have spent like two days on and off trying to figure this out
>>>> and
>>>> I am just going to have to ask Microsoft themself now (or whoever else
>>>> posts). I have Windows Server 2003 and also we have SUS 3.0. I cannot
>>>> get
>>>> update 931836 installed. I see that 914961 which is self described as
>>>> Service Pack 2 is already there. I know that I am seeing that previous
>>>> versions/updates can make 931836 fail but don't see if for 914961
>>>> specifically. Should I uninstall the 914961 and if I do what will I
>>>> lose
>>>> (needed updates?) and if that isn't the fix I am also reading that
>>>> 931836
>>>> is only for XP and won't work (maybe) on 2003 even though microsoft
>>>> says
>>>> its for 2003. If anyone knows what to do about this I would greatly
>>>> appreciate any hints you can give me.

"hswihart" <> wrote in message
news:65DE2766-3271-409A-B15C-...

> Is this posted on microsoft's site or something?

Heather.. it's *posted* in the Update Metadata contained in your own WSUS
Server!

There are two editions of KB931836... (released 8/28/2007)
one for Windows Server 2003 Service Pack 1 systems, and
one for Windows Server 2003 Service Pack 2 systems.

*BOTH* have been superseded by
"Update for Windows Server 2003 (KB933360)" (released 8/28/2007)
which was then superceded by
"Update for Windows Server 2003 (KB942763)" (released 12/11/2007)
which was then superceded by
"Update for Windows Server 2003 (KB951072) (released 8/12/2008)"

KB951072 is the current update.

> Our admin is nervous about
> me declining it without some sort of official statement somewhere from
> Microsoft saying its not needed.

> I guess I understand his caution. I can't
> find anything anywhere on this site saying it isn't needed. Just that it
> has
> been replaced by this KB article or that,
> none of which are in my SUS interface or already on the server.

The keywords here are =BEEN REPLACED=.

And the KB article *IS* the "official posting" of that fact.

> The servers just have 914961 Windows Server 2003 service pack 2.

Because this one, along with KB951072 are the only current, active, updates
you need to be worried about.

> I am told that the presence of that one doesn't
> mean this one is not needed. Like one is the base service pack and one is
> an
> update or something.

When an update is superceded by a new update, only the *new* update needs to
be installed.

I'm not sure where you were "told that the presence of [the new one] doesn't
mean [the old one] is not needed", but that's rarely the case.

Of course, it's an irrelevant point if the update is no longer available via
the distribution channels!



--
Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

hswihart wrote:

> Is this posted on microsoft's site or something? Our admin is nervous about
> me declining it without some sort of official statement somewhere from
> Microsoft saying its not needed.

Is the WSUS server reporting that this update is needed on the server in
question? Have you approved the latest update, 951072?

Harry.

hswihart wrote:

> I guess since the update is out of date (which I have read elsewhere) I will
> just not install it. I had been doing a command called auforceupdates to get
> the updates to install. Other servers successfully installed it.
>
> Thank you very much for your help! I don't need anymore help since I am
> just going to not install it.

Make sure you install the latest version instead.

Harry.