Windows 2008 SBS and rebuilding the VSS writers?

Hello,

I have a new HP ML350 G6 that is certified to run SBS 2008 and we have a
problem when trying to get a backup.
We are using a third party product that is backing up to the Internet Cloud
and this product works in other sites without any issues.

We have had the third party vendor troubleshoot the issue.
The issue is that the Exchange Information Store service gets stopped when
we are trying to do any kind of backup, even just a test backup of a few
files.

The third party vendor tells me that we need to rebuild the VSS writers on
this server to fix the problem.

I have been trying to reseach this process but I only find some SBS 2003
articles.
Can someone help me with a how document from Microsoft that tells me step by
step how to "Rebuild the VSS Writers" on the Windows 2008 SBS 64 bit OS?

Thank you for your help
Rick

A VSS related error would get logged in your event logs. Look for errors
and post the relevant source and event ID. That'll be a good starting
point.

-Cliff


"" <>
wrote in message news:EC906481-EA5A-4D58-B3EA-...
> Hello,
>
> I have a new HP ML350 G6 that is certified to run SBS 2008 and we have a
> problem when trying to get a backup.
> We are using a third party product that is backing up to the Internet
> Cloud
> and this product works in other sites without any issues.
>
> We have had the third party vendor troubleshoot the issue.
> The issue is that the Exchange Information Store service gets stopped when
> we are trying to do any kind of backup, even just a test backup of a few
> files.
>
> The third party vendor tells me that we need to rebuild the VSS writers on
> this server to fix the problem.
>
> I have been trying to reseach this process but I only find some SBS 2003
> articles.
> Can someone help me with a how document from Microsoft that tells me step
> by
> step how to "Rebuild the VSS Writers" on the Windows 2008 SBS 64 bit OS?
>
> Thank you for your help
> Rick

Cliff Galiher wrote:
> A VSS related error would get logged in your event logs. Look for
> errors and post the relevant source and event ID. That'll be a good
> starting point.
>
> -Cliff
>
>
> "" <>
> wrote in message news:EC906481-EA5A-4D58-B3EA-...
>> Hello,
>>
>> I have a new HP ML350 G6 that is certified to run SBS 2008 and we have a
>> problem when trying to get a backup.
>> We are using a third party product that is backing up to the Internet
>> Cloud
>> and this product works in other sites without any issues.
>>
>> We have had the third party vendor troubleshoot the issue.
>> The issue is that the Exchange Information Store service gets stopped
>> when
>> we are trying to do any kind of backup, even just a test backup of a few
>> files.
>>
>> The third party vendor tells me that we need to rebuild the VSS
>> writers on
>> this server to fix the problem.
>>
>> I have been trying to reseach this process but I only find some SBS 2003
>> articles.
>> Can someone help me with a how document from Microsoft that tells me
>> step by
>> step how to "Rebuild the VSS Writers" on the Windows 2008 SBS 64 bit OS?
>>
>> Thank you for your help
>> Rick
>
Remember that SBS 2008 has that Exchange VSS writer and other servers
may not. So is the vendor passing the buck here?

1. Ensure Exchange 2007 rollup 9 is installed

2. List your vss writers
Blog of the EMEA SBS Team : Troubleshooting VSS and Backup:
http://blogs.technet.com/asksbs/arch...nd-backup.aspx

3. reregister them
Solution

========

Register the following VSS .dlls



Please save the following commands as the .bat file

==========================

net stop "System Event Notification Service"

net stop "COM+ Event System"

net stop "Microsoft Software Shadow Copy Provider"

net stop "Volume Shadow Copy"

cd /d %windir%\system32

net stop vss

net stop swprv

regsvr32 /s ole32.dll

regsvr32 /s oleaut32.dll

regsvr32 /s vss_ps.dll

vssvc /register

regsvr32 /s /i swprv.dll

regsvr32 /s /i eventcls.dll

regsvr32 /s es.dll

regsvr32 /s stdprov.dll

regsvr32 /s vssui.dll

regsvr32 /s msxml3.dll

net start "System Event Notification Service"

net start "COM+ Event System"

net start "Microsoft Software Shadow Copy Provider"

net start "Volume Shadow Copy"



==========================

After run the .bat file and restart the server.

I actually have seen that and thought about posting the link, but realized
that the blog post was written in the 2003 era and doesn't cover the
Exchange VSS writer in 2008. Which, if I read the OPs post properly, is
where the problem lies (the Information Store is stopping.)

Now I'm curious to see how this mystery unfolds!

-Cliff


"Susan Bradley" <> wrote in message
news:...
> Cliff Galiher wrote:
>> A VSS related error would get logged in your event logs. Look for errors
>> and post the relevant source and event ID. That'll be a good starting
>> point.
>>
>> -Cliff
>>
>>
>> "" <>
>> wrote in message
>> news:EC906481-EA5A-4D58-B3EA-...
>>> Hello,
>>>
>>> I have a new HP ML350 G6 that is certified to run SBS 2008 and we have a
>>> problem when trying to get a backup.
>>> We are using a third party product that is backing up to the Internet
>>> Cloud
>>> and this product works in other sites without any issues.
>>>
>>> We have had the third party vendor troubleshoot the issue.
>>> The issue is that the Exchange Information Store service gets stopped
>>> when
>>> we are trying to do any kind of backup, even just a test backup of a few
>>> files.
>>>
>>> The third party vendor tells me that we need to rebuild the VSS writers
>>> on
>>> this server to fix the problem.
>>>
>>> I have been trying to reseach this process but I only find some SBS 2003
>>> articles.
>>> Can someone help me with a how document from Microsoft that tells me
>>> step by
>>> step how to "Rebuild the VSS Writers" on the Windows 2008 SBS 64 bit OS?
>>>
>>> Thank you for your help
>>> Rick
>>
> Remember that SBS 2008 has that Exchange VSS writer and other servers may
> not. So is the vendor passing the buck here?
>
> 1. Ensure Exchange 2007 rollup 9 is installed
>
> 2. List your vss writers
> Blog of the EMEA SBS Team : Troubleshooting VSS and Backup:
> http://blogs.technet.com/asksbs/arch...nd-backup.aspx
>
> 3. reregister them
> Solution
>
> ========
>
> Register the following VSS .dlls
>
>
>
> Please save the following commands as the .bat file
>
> ==========================
>
> net stop "System Event Notification Service"
>
> net stop "COM+ Event System"
>
> net stop "Microsoft Software Shadow Copy Provider"
>
> net stop "Volume Shadow Copy"
>
> cd /d %windir%\system32
>
> net stop vss
>
> net stop swprv
>
> regsvr32 /s ole32.dll
>
> regsvr32 /s oleaut32.dll
>
> regsvr32 /s vss_ps.dll
>
> vssvc /register
>
> regsvr32 /s /i swprv.dll
>
> regsvr32 /s /i eventcls.dll
>
> regsvr32 /s es.dll
>
> regsvr32 /s stdprov.dll
>
> regsvr32 /s vssui.dll
>
> regsvr32 /s msxml3.dll
>
> net start "System Event Notification Service"
>
> net start "COM+ Event System"
>
> net start "Microsoft Software Shadow Copy Provider"
>
> net start "Volume Shadow Copy"
>
>
>
> ==========================
>
> After run the .bat file and restart the server.
>
>
>

Cliff Galiher wrote:
> I actually have seen that and thought about posting the link, but
> realized that the blog post was written in the 2003 era and doesn't
> cover the Exchange VSS writer in 2008. Which, if I read the OPs post
> properly, is where the problem lies (the Information Store is stopping.)
>
> Now I'm curious to see how this mystery unfolds!
>
> -Cliff
>
>
> "Susan Bradley" <> wrote in message
> news:...
>> Cliff Galiher wrote:
>>> A VSS related error would get logged in your event logs. Look for
>>> errors and post the relevant source and event ID. That'll be a good
>>> starting point.
>>>
>>> -Cliff
>>>
>>>
>>> ""
>>> <> wrote in message
>>> news:EC906481-EA5A-4D58-B3EA-...
>>>> Hello,
>>>>
>>>> I have a new HP ML350 G6 that is certified to run SBS 2008 and we
>>>> have a
>>>> problem when trying to get a backup.
>>>> We are using a third party product that is backing up to the
>>>> Internet Cloud
>>>> and this product works in other sites without any issues.
>>>>
>>>> We have had the third party vendor troubleshoot the issue.
>>>> The issue is that the Exchange Information Store service gets
>>>> stopped when
>>>> we are trying to do any kind of backup, even just a test backup of a
>>>> few
>>>> files.
>>>>
>>>> The third party vendor tells me that we need to rebuild the VSS
>>>> writers on
>>>> this server to fix the problem.
>>>>
>>>> I have been trying to reseach this process but I only find some SBS
>>>> 2003
>>>> articles.
>>>> Can someone help me with a how document from Microsoft that tells me
>>>> step by
>>>> step how to "Rebuild the VSS Writers" on the Windows 2008 SBS 64 bit
>>>> OS?
>>>>
>>>> Thank you for your help
>>>> Rick
>>>
>> Remember that SBS 2008 has that Exchange VSS writer and other servers
>> may not. So is the vendor passing the buck here?
>>
>> 1. Ensure Exchange 2007 rollup 9 is installed
>>
>> 2. List your vss writers
>> Blog of the EMEA SBS Team : Troubleshooting VSS and Backup:
>> http://blogs.technet.com/asksbs/arch...nd-backup.aspx
>>
>>
>> 3. reregister them
>> Solution
>>
>> ========
>>
>> Register the following VSS .dlls
>>
>>
>>
>> Please save the following commands as the .bat file
>>
>> ==========================
>>
>> net stop "System Event Notification Service"
>>
>> net stop "COM+ Event System"
>>
>> net stop "Microsoft Software Shadow Copy Provider"
>>
>> net stop "Volume Shadow Copy"
>>
>> cd /d %windir%\system32
>>
>> net stop vss
>>
>> net stop swprv
>>
>> regsvr32 /s ole32.dll
>>
>> regsvr32 /s oleaut32.dll
>>
>> regsvr32 /s vss_ps.dll
>>
>> vssvc /register
>>
>> regsvr32 /s /i swprv.dll
>>
>> regsvr32 /s /i eventcls.dll
>>
>> regsvr32 /s es.dll
>>
>> regsvr32 /s stdprov.dll
>>
>> regsvr32 /s vssui.dll
>>
>> regsvr32 /s msxml3.dll
>>
>> net start "System Event Notification Service"
>>
>> net start "COM+ Event System"
>>
>> net start "Microsoft Software Shadow Copy Provider"
>>
>> net start "Volume Shadow Copy"
>>
>>
>>
>> ==========================
>>
>> After run the .bat file and restart the server.
>>
>>
>>
A hotfix is available that addresses the issues that occur when you
perform a host-level backup of a Hyper-V VM on a computer that is
running Windows Server 2008:
http://support.microsoft.com/default...rss&spid=12925