Try temporarily disabling any pop-up stoppers, your anti-virus application
and/or your firewall.
See the section entitled "Problem Downloading/Installing a Software
(Non-Driver) item" at Microsoft Windows Update Troubleshooter:
http://v4.windowsupdate.microsoft.com/troubleshoot/
How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/?kbid=906602
1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/?scid=ph;en-us;6527
2. You cannot install some updates or programs
http://support.microsoft.com/default...b;en-us;822798
3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors
associated with the download/install.
How to read the Windowsupdate.log file:
http://support.microsoft.com/?kbid=902093
3b. Compare errors to those listed here:
http://inetexplorer.mvps.org/archive...date_codes.htm and/or go to
http://windowsupdate.microsoft.com > click on Help and Support link in left
pane > Solve problems on your own.
4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE, Shell/User, Security), Aumha.org VSOP, DTS-L.org
Robert Wong wrote:
> Hi there,
>
> I have an old Windows 98 laptop and when I connect to Windows Update, I
> see 9 Critical Updates. I select review and install and then click on the
> "Install Now" button. The button doesn't work, within the 9 updates, I
> try to click on a "Remove" button on the individual update, it doesn't
> work. It seems to be just a static page, and the links go nowhere. With
> Windows 98, it uses the "v4" link. Is there something wrong which I'm
> not pointing to windows update correctly?
>
> I remember Microsoft changing the location of Windows update due to some
> Trojan virus from spamming the site.
>
> Robert