Windows 98SE will not reboot after windows update

My wife recieved a prompt that there where windows updates waiting for her
win98SE pc, so she downloaded the updates.
The pc now refuses to boot up !
IT appears to load windows, but just as it begins to load the desktop it
repeatedly crashes with the error:

A fatal exception 06 has occurred at 0000:0000001B. The current application
will be terminated.

The only option is to reboot but the same thing happens again.

Good job I have my xp machine to try and ask around for help !
Can anybody offer any advice regards a fix please ?
--
windsurfer

I use Windows 98 and was also prompted to download an update. Ever since I
did that, I can't access the web. Every time I try to load either Microsoft
Explorer or Mozilla, the computer gives me the following error:

Fatal Exception 06 has occurred EB00:0000021E

followed by a series of other errors such as:

Kernel32.dll at 01`7f:bff72843

Every time I press the space bar, it comes up with yet another error then it
hangs.

How do we let Microsoft know of this? Any ideas?

Mich

"Elizabeth" wrote:

> I, also, received a prompt on March 8 that there were windows updates
> waiting, and I downloaded them. Now my PC is acting funny, too,
> although it's Internet Explorer that's acting funny, freezing and then
> not able to END TASK. Then I can't even reboot; I have to turn off my
> computer at the switch.
>
> Beth
>
> On Fri, 11 Mar 2005 07:39:07 -0800, "windsurfer"
> <> wrote:
>
> >My wife recieved a prompt that there where windows updates waiting for her
> >win98SE pc, so she downloaded the updates.
> >The pc now refuses to boot up !
> >IT appears to load windows, but just as it begins to load the desktop it
> >repeatedly crashes with the error:
> >
> >A fatal exception 06 has occurred at 0000:0000001B. The current application
> >will be terminated.
> >
> >The only option is to reboot but the same thing happens again.
> >
> >Good job I have my xp machine to try and ask around for help !
> >Can anybody offer any advice regards a fix please ?
>
>

I also recieved a recent notice that there was a critical update for my
win98SE pc. After the download, my pc would not boot! So, I started the pc in
Safe Mode, went into Control Panel, went to Add/Remove programs, scrolled
down the list of programs until I found "Windows 98 KB891711 Update", and
removed this update. My pc works fine again! There may be other "Windows 98
xxxxxxxx Updates" listed, but it appears as though KB891711 is the culprit!
Good Luck!

"windsurfer" wrote:

> My wife recieved a prompt that there where windows updates waiting for her
> win98SE pc, so she downloaded the updates.
> The pc now refuses to boot up !
> IT appears to load windows, but just as it begins to load the desktop it
> repeatedly crashes with the error:
>
> A fatal exception 06 has occurred at 0000:0000001B. The current application
> will be terminated.
>
> The only option is to reboot but the same thing happens again.
>
> Good job I have my xp machine to try and ask around for help !
> Can anybody offer any advice regards a fix please ?
> --
> windsurfer

windsurfer wrote:
> My wife recieved a prompt that there where windows updates waiting for her
> win98SE pc, so she downloaded the updates.
> The pc now refuses to boot up !
> IT appears to load windows, but just as it begins to load the desktop it
> repeatedly crashes with the error:
>
> A fatal exception 06 has occurred at 0000:0000001B. The current application
> will be terminated.
>
> The only option is to reboot but the same thing happens again.
>
> Good job I have my xp machine to try and ask around for help !
> Can anybody offer any advice regards a fix please ?

The update appears to have put a program into the startup
group - if you check Task Manager (ctrl-alt-del) you will
see kb891711 running as a process.
I have also seen Zone Alarm showing IE as running when it
isn't (I use Mozilla Firefox) - I presume it is reporting
the kb891711.exe in action.

A google on "KB891711" will give you many hits of others
with the same problems. Meanwhile you could remove the
kb891711 from the startup list - Start - Run - msconfig-
startup tab at your own risk of course! One poster on a
forum claims that an MS techie had recommended he do this.

--
Rev Robert M Jones, Wimborne Baptist Church, UK
http://www.wimborne-baptist.org.uk
Free trial of Mailwasher Pro - effective email spam filter -
(commission goes to our partners in Bulgaria)
http://entier.ecosm.com/link/?ribteq

Nellie, Robert,
Wonderful, many thanks for the advice. I managed to break into task manager
and stop the KB891711 task just before the desktop crashed. Then I used
msconfig to remove it from startup. EVerything fine now, appears all back to
normal. I shall remove KB891711 permanently and let Microsoft know what I
think of their "updates".

Thanks a million for the help )


"Robert M Jones" wrote:

> windsurfer wrote:
> > My wife recieved a prompt that there where windows updates waiting for her
> > win98SE pc, so she downloaded the updates.
> > The pc now refuses to boot up !
> > IT appears to load windows, but just as it begins to load the desktop it
> > repeatedly crashes with the error:
> >
> > A fatal exception 06 has occurred at 0000:0000001B. The current application
> > will be terminated.
> >
> > The only option is to reboot but the same thing happens again.
> >
> > Good job I have my xp machine to try and ask around for help !
> > Can anybody offer any advice regards a fix please ?
>
> The update appears to have put a program into the startup
> group - if you check Task Manager (ctrl-alt-del) you will
> see kb891711 running as a process.
> I have also seen Zone Alarm showing IE as running when it
> isn't (I use Mozilla Firefox) - I presume it is reporting
> the kb891711.exe in action.
>
> A google on "KB891711" will give you many hits of others
> with the same problems. Meanwhile you could remove the
> kb891711 from the startup list - Start - Run - msconfig-
> startup tab at your own risk of course! One poster on a
> forum claims that an MS techie had recommended he do this.
>
> --
> Rev Robert M Jones, Wimborne Baptist Church, UK
> http://www.wimborne-baptist.org.uk
> Free trial of Mailwasher Pro - effective email spam filter -
> (commission goes to our partners in Bulgaria)
> http://entier.ecosm.com/link/?ribteq
>