windows autoupdate shield hangs

Hello to all,
I am having a problem with the shield that appears on the taskbar for auto
updates.On 11/30/05 it appeared and tried to install an update I had
previously installed. it cancelled itself at 33%. This was the first time
that it had initialized the download & install without notifying me first,
which is how I have it set. Now every time I go online it appears on the
taskbar and hangs anywhere from 3-10% no matter how long I'm online. My
question is can I go to the website and download & install these updates even
though the shield is present? And is there anyway to fix this or is microsoft
having a problem with there program?



--
Thanks,
PattiR

Windows XP Sp2
IE 6.0
AOL 9.0 SE

> My question is can I go to the website and download & install these updates even
> though the shield is present? And is there anyway to fix this or is microsoft
> having a problem with there program?

Yes, you can go to the Windows Update site and install them from there
or use the Windows Catalog to download them, save them to the Hard
Drive, and then install them at your convenience :
http://support.microsoft.com/kb/323166

Two things to attempt to get Automatic Updates functioning again :
1) Empty Internet Explorer's cache. Delete the contents of the Temp
folders. To remove all Tempory Internet Files/Temp folder contents in
one felled swoop you can download and install CleanUp :
http://www.stevengould.org/software/.../download.html

> .. please take the time to read the "Introduction to CleanUp!" section
> of the Help file. This describes in detail what files and settings are "cleaned"
> when you run CleanUp!. Be sure that nothing here conflicts with your use of your computer.

2) Stop the Automatic Update service, then delete the contents of the
WINDOWS\Software Distribution\Download and
WINDOWS\Software Distribution\EventCache folders.

You can stop the AU service from running from either the Services
Console or by going to Start, Run, and typing :

netstop wuaserv

Click OK.
Then delete the contents of the above folders. Afterwards, start the AU
service from Start, Run, and typing :

netstart wuaserv

Click OK.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============


PattiR wrote:

> Hello to all,
> I am having a problem with the shield that appears on the taskbar for auto
> updates.On 11/30/05 it appeared and tried to install an update I had
> previously installed. it cancelled itself at 33%. This was the first time
> that it had initialized the download & install without notifying me first,
> which is how I have it set. Now every time I go online it appears on the
> taskbar and hangs anywhere from 3-10% no matter how long I'm online. My
> question is can I go to the website and download & install these updates even
> though the shield is present? And is there anyway to fix this or is microsoft
> having a problem with there program?
>
>
>

Hi MowGreen,
Thanks so much for taking the time to help me out. I feel better knowing I
can download from the website even though the shield is hung on the taskbar.
I already have a program called Window Washer that wipes my computer, sounds
similar to the one you mentioned. Its quick and I use it every time I sign
off the web. I will delete the files you mentioned and see if the next
download runs smoothly. If the post is still here I'll enter a reply.
--
Thanks,
PattiR

Windows XP Sp2
IE 6.0
AOL 9.0 SE


"MowGreen [MVP]" wrote:

> > My question is can I go to the website and download & install these updates even
> > though the shield is present? And is there anyway to fix this or is microsoft
> > having a problem with there program?
>
> Yes, you can go to the Windows Update site and install them from there
> or use the Windows Catalog to download them, save them to the Hard
> Drive, and then install them at your convenience :
> http://support.microsoft.com/kb/323166
>
> Two things to attempt to get Automatic Updates functioning again :
> 1) Empty Internet Explorer's cache. Delete the contents of the Temp
> folders. To remove all Tempory Internet Files/Temp folder contents in
> one felled swoop you can download and install CleanUp :
> http://www.stevengould.org/software/.../download.html
>
> > .. please take the time to read the "Introduction to CleanUp!" section
> > of the Help file. This describes in detail what files and settings are "cleaned"
> > when you run CleanUp!. Be sure that nothing here conflicts with your use of your computer.
>
> 2) Stop the Automatic Update service, then delete the contents of the
> WINDOWS\Software Distribution\Download and
> WINDOWS\Software Distribution\EventCache folders.
>
> You can stop the AU service from running from either the Services
> Console or by going to Start, Run, and typing :
>
> netstop wuaserv
>
> Click OK.
> Then delete the contents of the above folders. Afterwards, start the AU
> service from Start, Run, and typing :
>
> netstart wuaserv
>
> Click OK.
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> PattiR wrote:
>
> > Hello to all,
> > I am having a problem with the shield that appears on the taskbar for auto
> > updates.On 11/30/05 it appeared and tried to install an update I had
> > previously installed. it cancelled itself at 33%. This was the first time
> > that it had initialized the download & install without notifying me first,
> > which is how I have it set. Now every time I go online it appears on the
> > taskbar and hangs anywhere from 3-10% no matter how long I'm online. My
> > question is can I go to the website and download & install these updates even
> > though the shield is present? And is there anyway to fix this or is microsoft
> > having a problem with there program?
> >
> >
> >
>

The post will still be on the list, Patti. Just use the Subject to
Search for it if you can not locate it easily.

MowGreen [MVP 2003-2006]
===============
*-343-* FDNY
Never Forgotten
===============

PattiR wrote:

> Hi MowGreen,
> Thanks so much for taking the time to help me out. I feel better knowing I
> can download from the website even though the shield is hung on the taskbar.
> I already have a program called Window Washer that wipes my computer, sounds
> similar to the one you mentioned. Its quick and I use it every time I sign
> off the web. I will delete the files you mentioned and see if the next
> download runs smoothly. If the post is still here I'll enter a reply.

Hi MowGreen,

Just a note back to let everyone know that your advice was right on. I
deleted the files that you specified in the #2tip and the download today went
smoothly, 9 min @56kb. After restart I went to the website to check it out
and all is well, although I noticed the last download was listed as
autoupdate instead of update website. I know it was at the website. The
shield was still hung at 6% after update and before restart. I appreciate all
the help.
--
Thanks,
PattiR

Windows XP Sp2
IE 6.0
AOL 9.0 SE


"MowGreen [MVP]" wrote:

> > My question is can I go to the website and download & install these updates even
> > though the shield is present? And is there anyway to fix this or is microsoft
> > having a problem with there program?
>
> Yes, you can go to the Windows Update site and install them from there
> or use the Windows Catalog to download them, save them to the Hard
> Drive, and then install them at your convenience :
> http://support.microsoft.com/kb/323166
>
> Two things to attempt to get Automatic Updates functioning again :
> 1) Empty Internet Explorer's cache. Delete the contents of the Temp
> folders. To remove all Tempory Internet Files/Temp folder contents in
> one felled swoop you can download and install CleanUp :
> http://www.stevengould.org/software/.../download.html
>
> > .. please take the time to read the "Introduction to CleanUp!" section
> > of the Help file. This describes in detail what files and settings are "cleaned"
> > when you run CleanUp!. Be sure that nothing here conflicts with your use of your computer.
>
> 2) Stop the Automatic Update service, then delete the contents of the
> WINDOWS\Software Distribution\Download and
> WINDOWS\Software Distribution\EventCache folders.
>
> You can stop the AU service from running from either the Services
> Console or by going to Start, Run, and typing :
>
> netstop wuaserv
>
> Click OK.
> Then delete the contents of the above folders. Afterwards, start the AU
> service from Start, Run, and typing :
>
> netstart wuaserv
>
> Click OK.
>
> MowGreen [MVP 2003-2006]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>
> PattiR wrote:
>
> > Hello to all,
> > I am having a problem with the shield that appears on the taskbar for auto
> > updates.On 11/30/05 it appeared and tried to install an update I had
> > previously installed. it cancelled itself at 33%. This was the first time
> > that it had initialized the download & install without notifying me first,
> > which is how I have it set. Now every time I go online it appears on the
> > taskbar and hangs anywhere from 3-10% no matter how long I'm online. My
> > question is can I go to the website and download & install these updates even
> > though the shield is present? And is there anyway to fix this or is microsoft
> > having a problem with there program?
> >
> >
> >
>