Windows Defender Update - Installation Failure

Hi,

I downloaded Windows Defender and installed it with no problems. But when i
ran the update I wasn't able to download the definition updates for it. It
gave me the following error:

Error found: Code 0x80240022.

I tried looking it up on the web and on microsoft's site. But that really
didnt help me out. I ran windows update as well. And that too wasn't working.
I wasn't able to install the updates on microsoft's windows update site as
well. It FAILED. It gave me this error when running windows update:

Installation Failure
Error Code: 0x80200010

Here's my WindowsUpdate.log file:

2007-02-28 08:31:36 1140 124c DnldMgr BITS job
{8037F364-D52B-49C8-B763-FC8AC697B180} hit a transient error, updateId =
{AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100, error = 0x80200010
2007-02-28 08:31:36 1140 124c DnldMgr Attempt no. 1 to resume the job
2007-02-28 08:31:36 1140 1180 DnldMgr BITS job
{8037F364-D52B-49C8-B763-FC8AC697B180} hit a transient error, updateId =
{AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100, error = 0x80200010
2007-02-28 08:31:36 1140 1180 DnldMgr Attempt no. 2 to resume the job
2007-02-28 08:31:36 1140 484 Agent *********
2007-02-28 08:31:36 1140 484 Agent ** END ** Agent: Downloading updates
[CallerId = WindowsUpdate]
2007-02-28 08:31:36 1140 484 Agent *************
2007-02-28 08:31:36 1140 10c4 DnldMgr BITS job
{8037F364-D52B-49C8-B763-FC8AC697B180} hit a transient error, updateId =
{AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100, error = 0x80200010
2007-02-28 08:31:36 1140 10c4 DnldMgr Attempt no. 3 to resume the job
2007-02-28 08:31:36 1140 124c DnldMgr BITS job
{8037F364-D52B-49C8-B763-FC8AC697B180} hit a transient error, updateId =
{AFCFDECF-2B9F-4881-8CFE-F56ED0DD81AF}.100, error = 0x80200010
2007-02-28 08:31:36 1140 124c DnldMgr Will not attempt to resume the job
as it has reached the maximum number of attempts.
2007-02-28 08:31:36 1140 124c DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.
2007-02-28 08:31:36 1140 1180 DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.
2007-02-28 08:31:36 1140 124c DnldMgr *********** DnldMgr: New download job
[UpdateId = {C7CB153B-4895-425E-41CB-306BAFAEBB6D}.100] ***********
2007-02-28 08:31:40 1140 124c DnldMgr * BITS job initialized, JobId =
{68A0312B-7E54-4F3E-8F61-035CA3925767}
2007-02-28 08:31:40 1140 124c DnldMgr * Downloading from
http://www.download.windowsupdate.co...7f3f0db0b6.exe
to
C:\WINDOWS\SoftwareDistribution\Download\S-1-5-18\f5a5f59178fa0424f8cbd036eccff011\a79cf5c1515773 fb6906b58d37bc9a7f3f0db0b6 (full file).
2007-02-28 08:31:40 1140 1180 DnldMgr BITS job
{68A0312B-7E54-4F3E-8F61-035CA3925767} hit a transient error, updateId =
{C7CB153B-4895-425E-41CB-306BAFAEBB6D}.100, error = 0x80200010
2007-02-28 08:31:40 1140 1180 DnldMgr Attempt no. 1 to resume the job
2007-02-28 08:31:40 1140 10c4 DnldMgr BITS job
{68A0312B-7E54-4F3E-8F61-035CA3925767} hit a transient error, updateId =
{C7CB153B-4895-425E-41CB-306BAFAEBB6D}.100, error = 0x80200010
2007-02-28 08:31:40 1140 10c4 DnldMgr Attempt no. 2 to resume the job
2007-02-28 08:31:40 1140 bb4 DnldMgr BITS job
{68A0312B-7E54-4F3E-8F61-035CA3925767} hit a transient error, updateId =
{C7CB153B-4895-425E-41CB-306BAFAEBB6D}.100, error = 0x80200010
2007-02-28 08:31:40 1140 bb4 DnldMgr Attempt no. 3 to resume the job
2007-02-28 08:31:40 1140 124c DnldMgr BITS job
{68A0312B-7E54-4F3E-8F61-035CA3925767} hit a transient error, updateId =
{C7CB153B-4895-425E-41CB-306BAFAEBB6D}.100, error = 0x80200010
2007-02-28 08:31:40 1140 124c DnldMgr Will not attempt to resume the job
as it has reached the maximum number of attempts.
2007-02-28 08:31:40 1140 124c DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.
2007-02-28 08:31:40 1140 1180 DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.
2007-02-28 08:31:40 1140 10c4 DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.
2007-02-28 08:31:40 1140 484 Report REPORT EVENT:
{E45D3DBD-59F3-493A-82CC-D3DB346266A1} 2007-02-28
08:31:36-0500 1 161 101 {6F5DC828-0F05-4577-9A8A-74AB1CBE00A9} 100 80200010 WindowsUpdate Failure Content Download Error: Download failed.
2007-02-28 08:31:40 1140 bb4 DnldMgr BITS job
{FB76B9B9-FA04-471C-BB0B-8B493579F24D} hit a transient error, updateId =
{89CD9B34-3A0D-4988-B501-A4F87E0CD005}.100, error = 0x80200010
2007-02-28 08:31:40 1140 bb4 DnldMgr Attempt no. 1 to resume the job
2007-02-28 08:31:40 1140 124c DnldMgr BITS job
{FB76B9B9-FA04-471C-BB0B-8B493579F24D} hit a transient error, updateId =
{89CD9B34-3A0D-4988-B501-A4F87E0CD005}.100, error = 0x80200010
2007-02-28 08:31:40 1140 124c DnldMgr Attempt no. 2 to resume the job
2007-02-28 08:31:40 1140 bb4 DnldMgr BITS job
{FB76B9B9-FA04-471C-BB0B-8B493579F24D} hit a transient error, updateId =
{89CD9B34-3A0D-4988-B501-A4F87E0CD005}.100, error = 0x80200010
2007-02-28 08:31:40 1140 bb4 DnldMgr Attempt no. 3 to resume the job
2007-02-28 08:31:40 1140 10c4 DnldMgr BITS job
{FB76B9B9-FA04-471C-BB0B-8B493579F24D} hit a transient error, updateId =
{89CD9B34-3A0D-4988-B501-A4F87E0CD005}.100, error = 0x80200010
2007-02-28 08:31:40 1140 10c4 DnldMgr Will not attempt to resume the job
as it has reached the maximum number of attempts.
2007-02-28 08:31:40 1140 10c4 DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.
2007-02-28 08:31:40 212 15c4 DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-02-28 08:31:40 212 15c4 DtaStor WARNING: Update Service: Failed to
update backup store
2007-02-28 08:31:40 5940 d0 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = WindowsUpdate]
2007-02-28 08:31:40 5940 d0 COMAPI - Download call complete (succeeded =
0, succeeded with errors = 0, failed = 3, unaccounted = 0)
2007-02-28 08:31:40 5940 d0 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2007-02-28 08:31:40 5940 d0 COMAPI ---------
2007-02-28 08:31:40 5940 d0 COMAPI -- END -- COMAPI: Download [ClientId
= WindowsUpdate]
2007-02-28 08:31:40 5940 d0 COMAPI -------------
2007-02-28 08:31:45 1140 600 Report REPORT EVENT:
{56C19D90-39DD-41D1-A10C-5035CE88B679} 2007-02-28
08:31:40-0500 1 161 101 {924F9F95-43C8-94CC-7736-BD0A4E409186} 100 80200010 WindowsUpdate Failure Content Download Error: Download failed.
2007-02-28 08:31:45 1140 600 Report REPORT EVENT:
{CA539C70-E50D-4C81-9CAB-754C37CD103D} 2007-02-28
08:31:40-0500 1 161 101 {ECA716ED-FFAC-4CFE-920C-56E0F5626004} 100 80200010 WindowsUpdate Failure Content Download Error: Download failed.
2007-02-28 08:40:55 2028 115c COMAPI -------------
2007-02-28 08:40:55 2028 115c COMAPI -- START -- COMAPI: Search [ClientId =
Windows Defender]
2007-02-28 08:40:55 2028 115c COMAPI ---------
2007-02-28 08:40:55 2028 115c COMAPI - Online = Yes; Ignore download
priority = No
2007-02-28 08:40:55 2028 115c COMAPI - Criteria = "(IsInstalled = 0 and
IsHidden = 0 and CategoryIDs contains '0a487050-8b0f-4f81-b401-be4ceacd61cd')
or (IsInstalled = 0 and IsHidden = 0 and CategoryIDs contains
'8c3fcc84-7410-4a95-8b89-a166a0190486')"
2007-02-28 08:40:55 2028 115c COMAPI - ServiceID =
{00000000-0000-0000-0000-000000000000}
2007-02-28 08:40:55 2028 115c COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = Windows Defender]
2007-02-28 08:40:55 1140 600 Agent *************
2007-02-28 08:40:55 1140 600 Agent ** START ** Agent: Finding updates
[CallerId = Windows Defender]
2007-02-28 08:40:55 1140 600 Agent *********
2007-02-28 08:40:57 1140 600 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-02-28 08:40:57 1140 600 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2007-02-28 08:41:02 1140 600 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2007-02-28 08:41:02 1140 600 PT + ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}, Server URL =
https://update.microsoft.com/v6/Clie...ce/client.asmx
2007-02-28 08:41:03 1140 600 Agent Update
{2D0ED4E7-8678-404C-868A-32F316AF067C}.100 is pruned out due to potential
supersedence
2007-02-28 08:41:03 1140 600 Agent Update
{563735AE-6B98-4937-8BE4-20D5363CEA2D}.100 is pruned out due to potential
supersedence
2007-02-28 08:41:03 1140 600 Agent Update
{333F33C3-B114-49D1-9F79-9863E02F9AD8}.100 is pruned out due to potential
supersedence
2007-02-28 08:41:03 1140 600 Agent * Added update
{ECA716ED-FFAC-4CFE-920C-56E0F5626004}.100 to search result
2007-02-28 08:41:03 1140 600 Agent * Found 1 updates and 13 categories in
search
2007-02-28 08:41:03 1140 600 Agent *********
2007-02-28 08:41:03 1140 600 Agent ** END ** Agent: Finding updates
[CallerId = Windows Defender]
2007-02-28 08:41:03 1140 600 Agent *************
2007-02-28 08:41:03 2028 e20 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = Windows Defender]
2007-02-28 08:41:03 2028 e20 COMAPI - Updates found = 1
2007-02-28 08:41:03 2028 e20 COMAPI ---------
2007-02-28 08:41:03 2028 e20 COMAPI -- END -- COMAPI: Search [ClientId =
Windows Defender]
2007-02-28 08:41:03 2028 e20 COMAPI -------------
2007-02-28 08:41:03 2028 1438 COMAPI -------------
2007-02-28 08:41:03 2028 1438 COMAPI -- START -- COMAPI: Download [ClientId
= Windows Defender]
2007-02-28 08:41:03 2028 1438 COMAPI ---------
2007-02-28 08:41:03 2028 1438 COMAPI - Forced: No; Download priority: 3
2007-02-28 08:41:03 2028 1438 COMAPI - Updates in request: 1
2007-02-28 08:41:03 2028 1438 COMAPI - ServiceID =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-02-28 08:41:03 2028 1438 COMAPI <<-- SUBMITTED -- COMAPI: Download
[ClientId = Windows Defender]
2007-02-28 08:41:03 1140 600 DnldMgr *************
2007-02-28 08:41:03 1140 600 DnldMgr ** START ** DnldMgr: Downloading
updates [CallerId = Windows Defender]
2007-02-28 08:41:03 1140 600 DnldMgr *********
2007-02-28 08:41:03 1140 600 DnldMgr * Priority = 3, ServiceId =
{9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-02-28 08:41:03 1140 600 DnldMgr * Updates to download = 1
2007-02-28 08:41:03 1140 600 Agent * Title = Definition Update for
Windows Defender - KB915597 (Definition 1.15.2327.4)
2007-02-28 08:41:03 1140 600 Agent * UpdateId =
{ECA716ED-FFAC-4CFE-920C-56E0F5626004}.100
2007-02-28 08:41:03 1140 600 Agent * Bundles 1 updates:
2007-02-28 08:41:03 1140 600 Agent *
{89CD9B34-3A0D-4988-B501-A4F87E0CD005}.100
2007-02-28 08:41:03 4552 6ec Misc =========== Logging initialized (build:
5.8.0.2469, tz: -0500) ===========
2007-02-28 08:41:03 4552 6ec Misc = Process: C:\WINDOWS\system32\wuauclt.exe
2007-02-28 08:41:03 4552 6ec Misc = Module: C:\WINDOWS\system32\wuaueng.dll
2007-02-28 08:41:03 4552 6ec DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-02-28 08:41:03 4552 6ec DtaStor WARNING: Update Service: Failed to
update backup store
2007-02-28 08:41:03 1140 600 Agent *********
2007-02-28 08:41:03 1140 600 Agent ** END ** Agent: Downloading updates
[CallerId = Windows Defender]
2007-02-28 08:41:03 1140 808 DnldMgr BITS job
{FB76B9B9-FA04-471C-BB0B-8B493579F24D} hit a transient error, updateId =
{89CD9B34-3A0D-4988-B501-A4F87E0CD005}.100, error = 0x80200010
2007-02-28 08:41:03 1140 600 Agent *************
2007-02-28 08:41:03 1140 808 DnldMgr Attempt no. 1 to resume the job
2007-02-28 08:41:03 1140 105c DnldMgr BITS job
{FB76B9B9-FA04-471C-BB0B-8B493579F24D} hit a transient error, updateId =
{89CD9B34-3A0D-4988-B501-A4F87E0CD005}.100, error = 0x80200010
2007-02-28 08:41:03 1140 105c DnldMgr Attempt no. 2 to resume the job
2007-02-28 08:41:03 1140 1788 DnldMgr BITS job
{FB76B9B9-FA04-471C-BB0B-8B493579F24D} hit a transient error, updateId =
{89CD9B34-3A0D-4988-B501-A4F87E0CD005}.100, error = 0x80200010
2007-02-28 08:41:03 1140 1788 DnldMgr Attempt no. 3 to resume the job
2007-02-28 08:41:03 1140 808 DnldMgr BITS job
{FB76B9B9-FA04-471C-BB0B-8B493579F24D} hit a transient error, updateId =
{89CD9B34-3A0D-4988-B501-A4F87E0CD005}.100, error = 0x80200010
2007-02-28 08:41:03 1140 808 DnldMgr Will not attempt to resume the job as
it has reached the maximum number of attempts.
2007-02-28 08:41:03 1140 808 DnldMgr Error 0x80200010 occurred while
downloading update; notifying dependent calls.
2007-02-28 08:41:03 4552 6ec DtaStor Update service properties: service
registered with AU is {9482F4B4-E343-43B6-B170-9A65BC822C77}
2007-02-28 08:41:03 4552 6ec DtaStor WARNING: Update Service: Failed to
update backup store
2007-02-28 08:41:03 2028 e20 COMAPI >>-- RESUMED -- COMAPI: Download
[ClientId = Windows Defender]
2007-02-28 08:41:03 2028 e20 COMAPI - Download call complete (succeeded =
0, succeeded with errors = 0, failed = 1, unaccounted = 0)
2007-02-28 08:41:03 2028 e20 COMAPI - WARNING: Exit code = 0x00000000;
Call error code = 0x80240022
2007-02-28 08:41:03 2028 e20 COMAPI ---------
2007-02-28 08:41:03 2028 e20 COMAPI -- END -- COMAPI: Download [ClientId
= Windows Defender]
2007-02-28 08:41:03 2028 e20 COMAPI -------------
2007-02-28 08:41:08 1140 484 Report REPORT EVENT:
{0DF28AEE-8BAF-4E98-9B81-16EBBD817E70} 2007-02-28
08:41:03-0500 1 147 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows
Defender Success Software Synchronization Agent has finished detecting items.
2007-02-28 08:41:08 1140 484 Report REPORT EVENT:
{16A0EC6C-B40D-41A4-B7EB-BADAA93D4806} 2007-02-28
08:41:03-0500 1 161 101 {ECA716ED-FFAC-4CFE-920C-56E0F5626004} 100 80200010 Windows Defender Failure Content Download Error: Download failed.

Can somebody PLEASE help me with this issue? I would really appreciate it.
Thanks!

Windows version? Is OneCare installed?

How to troubleshoot definition update issues for Windows Defender:
http://support.microsoft.com/kb/918355

Also see these archived threads: http://snipurl.com/

Microsoft has established separate newsgroups for Windows Defender support
and comments. This is not one of them. See
http://www.microsoft.com/athome/secu...s/default.mspx
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)


SteveM wrote:
> I downloaded Windows Defender and installed it with no problems. But when
> i
> ran the update I wasn't able to download the definition updates for it. It
> gave me the following error:
>
> Error found: Code 0x80240022.
>
> I tried looking it up on the web and on microsoft's site. But that really
> didnt help me out. I ran windows update as well. And that too wasn't
> working.
> I wasn't able to install the updates on microsoft's windows update site as
> well. It FAILED. It gave me this error when running windows update:
>
> Installation Failure
> Error Code: 0x80200010
<snip>