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windows defender won't update - error code Ox80070643

 
 
psaun
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      05-25-2007
I have tried following instructions found after clicking "View
troubleshooting tips on the web" but with no success. Frustrating!
 
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Robin Walker [MVP]
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      05-25-2007
psaun <> wrote:

> I have tried following instructions found after clicking "View
> troubleshooting tips on the web" but with no success. Frustrating!


Please ensure that all third-party anti-malware applications are disabled
before attempting to update Windows Defender definitions.

--
Robin Walker [MVP Networking]



 
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PA Bear
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      05-25-2007
Microsoft has established separate newsgroups for Windows Defender support
and comments. This is not one of them.

See
http://www.microsoft.com/athome/secu...s/default.mspx

--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org

psaun wrote:
> I have tried following instructions found after clicking "View
> troubleshooting tips on the web" but with no success. Frustrating!


 
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MaHaBone
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      05-26-2007
"Robin Walker [MVP]" <> wrote in message
news:...

> Please ensure that all third-party anti-malware applications are disabled
> before attempting to update Windows Defender definitions.


Does this advisory apply for all future W/D definitions as well?

TIA

 
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Robin Walker [MVP]
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      05-26-2007
MaHaBone <> wrote:
> "Robin Walker [MVP]" <> wrote in message
> news:...
>
>> Please ensure that all third-party anti-malware applications are
>> disabled before attempting to update Windows Defender definitions.

>
> Does this advisory apply for all future W/D definitions as well?


It applies pretty much to all updates coming out of Microsoft.

There is a generic problem with third-party anti-malware products: they are
designed to prevent unwanted modifications to your system. But Windows
Updates, Office updates, and Windows Defender updates are intended to modify
your system: that is their sole purpose. How can an anti-malware product
tell the difference between an authorised Microsoft update and an unwanted
update? Or a malicious product pretending to be a Microsoft Update? In
reality, some anti-malware products do not get this distinction quite right,
and running a Microsoft system update leaves a system in a half-cocked
inconsistent state, thanks to the incorrect intervention of an anti-malware
product (like blocking updates to the registry).

If you doubt this, then see the thread "updates won't install" started by
"catlion" on 10 May 2007. "Cath" replied on 11 May 2007, naming a specific
anti-malware product which, when disabled, cured the reported problem for
her. Since then, three other "me too" follow-ups have been posted
confirming that disabling the same product cured their problems too.

There are enough real problems in the world to keep this newsgroup busy
without having to deal with damage inflicted by optional third-party
products. In fact, I sometimes wonder whether the majority of the traffic
in this newsgroup originates with an inconsistency caused by an anti-malware
application.

--
Robin Walker [MVP Networking]



 
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psaun
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      05-26-2007
The Toshiba computer I've got came with Norton Antivirus pre installed on it.
I uninstalled it and replaced it with Sophos Anti-virus. Is Sophos 3rd party
anti-malware? I just turned "on access scanning " off from within Sophos and
then tried to update Defender, but still no joy. I got Ox80070643 again.

"Robin Walker [MVP]" wrote:

> MaHaBone <> wrote:
> > "Robin Walker [MVP]" <> wrote in message
> > news:...
> >
> >> Please ensure that all third-party anti-malware applications are
> >> disabled before attempting to update Windows Defender definitions.

> >
> > Does this advisory apply for all future W/D definitions as well?

>
> It applies pretty much to all updates coming out of Microsoft.
>
> There is a generic problem with third-party anti-malware products: they are
> designed to prevent unwanted modifications to your system. But Windows
> Updates, Office updates, and Windows Defender updates are intended to modify
> your system: that is their sole purpose. How can an anti-malware product
> tell the difference between an authorised Microsoft update and an unwanted
> update? Or a malicious product pretending to be a Microsoft Update? In
> reality, some anti-malware products do not get this distinction quite right,
> and running a Microsoft system update leaves a system in a half-cocked
> inconsistent state, thanks to the incorrect intervention of an anti-malware
> product (like blocking updates to the registry).
>
> If you doubt this, then see the thread "updates won't install" started by
> "catlion" on 10 May 2007. "Cath" replied on 11 May 2007, naming a specific
> anti-malware product which, when disabled, cured the reported problem for
> her. Since then, three other "me too" follow-ups have been posted
> confirming that disabling the same product cured their problems too.
>
> There are enough real problems in the world to keep this newsgroup busy
> without having to deal with damage inflicted by optional third-party
> products. In fact, I sometimes wonder whether the majority of the traffic
> in this newsgroup originates with an inconsistency caused by an anti-malware
> application.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>

 
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