If it never worked, you need warranty repair or replacement of the unit.
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"loghome" <> wrote in message
news:72E1ABF3-9E45-46A6-B82D-...
> Hello,
> I've browsed the threads here and tried several suggestions, but haven't
> found one to work yet. I've tried to get Aero to work (it's not an option
> from Personal Appearance / Themes) as evidently I don't have an updated
> Experience Index Score. I've never been able to run an Experience Index
> Score, as it always crashes at the same point. So, it seems I've got to
> fix
> the experience index score before I can fix Aero.
>
> I've run the "winsat formal -v" command from the command line but this
> process bombs out too. From the results, it appears the conflict is as
> follows:
>
>
> Requesting a file the size of 536870912 located at physical offset
> 0x10000.
> Error: Failed to properly assess the disk.
> The drive cannot locate a specific area or track on the disk
>
>
> I've partitioned the drive, however, the Experience Index didn't work
> prior
> to partitioning either.
>
> System spec's:
> Dell XPS 410 Dual Core 6600 @2.4ghz
> 4GB RAM (though Vista 32 bit identifies only 3GB)
> nVidia GeForce 7900 GS 256mb
> 500GB drive
> Vista Home Premium 32 bit
>
> System purchased new in Feb, 2007 and came with Vista loaded. I've never
> been able to run the Experience Index or get Aero to run. I've only
> addressed now as I just bought a 24" monitor.
>
> Thanks for your help!
> Loghome
>