Windows Explorer & File Open unresponsive expanding folders

I did a restart on my PC today (2-month-old HP Pavilion dv4000 running XP
SP2). I got a message saying that several updates were being installed as it
was going down. After it came back up, Windows Explorer won't expand any
folder, and file open (Excel) is unresponsive. Anyone know what's causing
this?

"Art Hager" <> schrieb:

>I did a restart on my PC today (2-month-old HP Pavilion dv4000 running XP
> SP2). I got a message saying that several updates were being installed as it
> was going down. After it came back up, Windows Explorer won't expand any
> folder, and file open (Excel) is unresponsive. Anyone know what's causing
> this?

Look around in this newsgroup and you can't hide from KB908531 complains.
Especially if there's or has been HP software installed, you may wanna give
downloading http://patch-info.de/WinXP/Downloads...are-To-Web.zip
a shot. Extract the ZIP file and afterwards double click the contained
REG file. Let it import into the registry. See if that fixes the problem
for you without needing to kill any processes running.

Please let me know, if that helps.

TIA,
Freudi

Hello Art,
If you know how to safely use the Windows registry editor, use Option 1 noted below. If you are un-familiar with Regedit, then I'd suggest you remove 1 update.
Please do read the whole note before doing anything or taking action.

To remove windows update KB908531, do the following:

Go to Conrtol Panel, then select "Add or Remove Programs".

Be sure the "Change or Remove Programs" is active / highlighted (at top left of window).

Then look at "Show updates" checkbox (at top). Make sure it is selected (ticked).

Once the display is populated, scroll down to "Security Update for Windows XP (KB908531)". It should be near the bottom of the list.

Click on that item. You'll see a Remove button. Click on it if you wish to have it removed.

** Before you use Add-Remove Programs, be very sure you close all your open user programs (after saving any unsaved work). After this change takes effect, and IF this does not ask for a restart, then you should do a logoff and restart of Windows.



From a post in IE6 Browser newsgroup by Stephen Hui [MSFT] (13 Apr-06):

<QP>

We've determined that the majority of the issues people are having with

MS06-015 / KB908531 are due to a bad interaction between the security

update and a software component included with various HP hardware devices,

including but not limited to printers, scanners, and cameras.

Here are two fixes which should fix problems caused by the interaction

with the HP software:

Option 1 - Modify the registry

------------------------------

- (If you have multiple user accounts set up) Log onto the computer using

an account with Administrator privileges

- Click the Start button, then click Run and type "regedit" at the prompt,

without the quotes; this will start Registry Editor

- Locate the

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Curr entVersion\Shell

Extensions\Cached key in Registry Editor

- Right click on the key and select New / DWORD Value

- Rename the resulting value "{A4DF5659-0801-4A60-9607-1C48695EFDA9}{000214E6-0000-0000-C000-000000000046} 0x401"
, without the quotes

- Right click the value, select Modify, and type "1" into the Value Data

field

- Close Registry Editor



Option 2 - Kill the HP process

------------------------------

- Wait until Internet Explorer, Windows Explorer, or whichever component

is encountering problems is in an unresponsive state

- Click the Start button, then select Run and type "taskmgr" at the

prompt, without the quotes; this will start Task Manager

- Locate any instances of hpgs2wnd.exe or hpgs2wnf.exe in Task Manager,

then right click on them and select End Process

Notes:

- Option 2 this may disable some HP device-specific functionality until

you restart your computer.

- Option 2 will correct the problem for the logged-in user, but not for

all users on a computer with multiple user accounts. For that reason,

Option 1 is the preferred option.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

If your computer is not currently unresponsive, you should only have to do

Option 1 or Option 2, not both. If your computer is currently

unresponsive, you should be fixed by doing Option 2.

I'm very sorry about the inconvenience this has caused you all; hopefully

this will get things back on track. Please note that MS06-015 fixes a

critical security vulnerability, so it's very important that you reinstall

it as soon as possible if you've uninstalled it. Please also keep in mind

that disabling Auto Update will leave your computer unprotected even after

we release security updates. I understand that this experience has been

very frustrating for many of you, but I really must still strongly

recommend that you leave [Automatic Updates] enabled for your own safety.

</QP>

Source: http://groups.google.com/group/micro...4143b42d0c3ca2



Also, see this Blog entry by Mike Reavey at MSFT.

http://blogs.technet.com/msrc/archiv...15/425311.aspx


--
Maurice N
MVP Windows - Shell / User
-----

"Art Hager" wrote in message news:CBF1F4E6-0AD0-4F03-BB64-...
>I did a restart on my PC today (2-month-old HP Pavilion dv4000 running XP
> SP2). I got a message saying that several updates were being installed as it
> was going down. After it came back up, Windows Explorer won't expand any
> folder, and file open (Excel) is unresponsive. Anyone know what's causing
> this?

Removing KB908531 via "Add/Remove Programs" fixed this problem. Many thanks
to those who gave this advice under the "April updates" thread.

-Art

"Ottmar Freudenberger" wrote:

> "Art Hager" <> schrieb:
>
> >I did a restart on my PC today (2-month-old HP Pavilion dv4000 running XP
> > SP2). I got a message saying that several updates were being installed as it
> > was going down. After it came back up, Windows Explorer won't expand any
> > folder, and file open (Excel) is unresponsive. Anyone know what's causing
> > this?
>
> Look around in this newsgroup and you can't hide from KB908531 complains.
> Especially if there's or has been HP software installed, you may wanna give
> downloading http://patch-info.de/WinXP/Downloads...are-To-Web.zip
> a shot. Extract the ZIP file and afterwards double click the contained
> REG file. Let it import into the registry. See if that fixes the problem
> for you without needing to kill any processes running.
>
> Please let me know, if that helps.
>
> TIA,
> Freudi
>

"Art Hager" <> schrieb:

> Removing KB908531 via "Add/Remove Programs" fixed this problem.

But reopens the security hole, which is described in
http://www.microsoft.com/technet/sec.../MS06-015.mspx
Please stop and disable at least the "WebClient" service as a
workaround against the security hole.

Did you try the KB908531_Share-To-Web.zip while KB908531 has been
installed? It didn't helped you to be back in business?

Bye,
Freudi

Freudi,

Yes it does work - I installed the KB908531_Share-To-Web.zip while
KB908531 has been
installed.

I applied to both of my computers that started to have this problem on
Saturday 4/15 and it put me back in business.

Thanks,
Xtrane

Ottmar Freudenberger wrote:
> "Art Hager" <> schrieb:
>
> > Removing KB908531 via "Add/Remove Programs" fixed this problem.
>
> But reopens the security hole, which is described in
> http://www.microsoft.com/technet/sec.../MS06-015.mspx
> Please stop and disable at least the "WebClient" service as a
> workaround against the security hole.
>
> Did you try the KB908531_Share-To-Web.zip while KB908531 has been
> installed? It didn't helped you to be back in business?
>
> Bye,
> Freudi

After installing the last MS Windows update on April 15 (including
KB908531), Windows Explorer won't expand and Paint Shop Pro 9 is
unresponsive and hangs.
I am not sure which one of the solutions posted is the best to pursue.
Yours appears simple, However, I don't know where to obtain
KB908531_Share-To-Web.zip.
I will appreciate it if you can indicate to me, the place where this
file can be obtained.
Thanks
Celina

"Celi" <> schrieb:

> After installing the last MS Windows update on April 15 (including
> KB908531), Windows Explorer won't expand and Paint Shop Pro 9 is
> unresponsive and hangs.
> I am not sure which one of the solutions posted is the best to pursue.
> Yours appears simple, However, I don't know where to obtain
> KB908531_Share-To-Web.zip.

Ehm, http://patch-info.de/WinXP/Downloads...are-To-Web.zip

Bye,
Freudi

"Xtrane" <> schrieb:

> Yes it does work - I installed the KB908531_Share-To-Web.zip while
> KB908531 has been
> installed.
>
> I applied to both of my computers that started to have this problem on
> Saturday 4/15 and it put me back in business.

Fine, thanks for the feedback! :-)

Bye,
Freudi