Windows Explorer shuts down when attempting to move a file

I have an ACER Aspire 5612ZWLMi laptop running Windows Vista Home premium.
Recently, I have noticed that Windows Explorer always crashes when I attempt
to move a files. It then restarts itself and a box appears stating:

"Follow the steps in the Knowledge Base (KB) article to solve the problem
with Windows Vista

This problem was caused by Windows Vista, which was created by Microsoft
Corporation.

Solution

To view details about how to fix this problem, click the link under
Technical information. This link will take you to a Microsoft Support
Knowledge Base (KB) article. Follow the steps in the article to fix your
computer problem.

Follow the steps in the Knowledge Base (KB) article to solve the problem
with Windows Vista

--------------------------------------------------------------------------------
Technical Information
Performance and Reliability Pack (KB938979)

To view details about how to fix this problem, click the link under
Technical information. This link will take you to a Microsoft Support
Knowledge Base (KB) article. Follow the steps in the article to fix your
computer problem."

-------------------------------------------------------------------------------

I have tried several times to install the update after downloading it from
the linked URL - everytime it comes up with an error message: "This update
does not apply to your system".

Any suggestions?

Bob

This implies that you already have the update but are still having problems.
You may either need to wait for Service Pack 1 or contact actual product
support to do further debugging on this. It is likely that they would
suggest retrying with Service Pack 1 when it is available though. =\

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Bob of Tsada" <> wrote in message
news:F38530CD-54D0-4A4A-9104-...
>I have an ACER Aspire 5612ZWLMi laptop running Windows Vista Home premium.
> Recently, I have noticed that Windows Explorer always crashes when I
> attempt
> to move a files. It then restarts itself and a box appears stating:
>
> "Follow the steps in the Knowledge Base (KB) article to solve the problem
> with Windows Vista
>
> This problem was caused by Windows Vista, which was created by Microsoft
> Corporation.
>
> Solution
>
> To view details about how to fix this problem, click the link under
> Technical information. This link will take you to a Microsoft Support
> Knowledge Base (KB) article. Follow the steps in the article to fix your
> computer problem.
>
> Follow the steps in the Knowledge Base (KB) article to solve the problem
> with Windows Vista
>
> --------------------------------------------------------------------------------
> Technical Information
> Performance and Reliability Pack (KB938979)
>
> To view details about how to fix this problem, click the link under
> Technical information. This link will take you to a Microsoft Support
> Knowledge Base (KB) article. Follow the steps in the article to fix your
> computer problem."
>
> -------------------------------------------------------------------------------
>
> I have tried several times to install the update after downloading it from
> the linked URL - everytime it comes up with an error message: "This update
> does not apply to your system".
>
> Any suggestions?
>
> Bob

Have you installed any shell extensions like perhaps "Total Copy" or
"Copy Handler"?

Perhaps this is what is causing the Explorer crash?

Bob of Tsada;594996 Wrote:
> I have an ACER Aspire 5612ZWLMi laptop running Windows Vista Home
> premium.
> Recently, I have noticed that Windows Explorer always crashes when I
> attempt
> to move a files. It then restarts itself and a box appears stating:
>
> "Follow the steps in the Knowledge Base (KB) article to solve the
> problem
> with Windows Vista
>
> This problem was caused by Windows Vista, which was created by
> Microsoft
> Corporation.
>
> Solution
>
> To view details about how to fix this problem, click the link under
> Technical information. This link will take you to a Microsoft Support
> Knowledge Base (KB) article. Follow the steps in the article to fix
> your
> computer problem.
>
> Follow the steps in the Knowledge Base (KB) article to solve the
> problem
> with Windows Vista
>
> --------------------------------------------------------------------------------
> Technical Information
> Performance and Reliability Pack (KB938979)
>
> To view details about how to fix this problem, click the link under
> Technical information. This link will take you to a Microsoft Support
> Knowledge Base (KB) article. Follow the steps in the article to fix
> your
> computer problem."
>
> -------------------------------------------------------------------------------
>
> I have tried several times to install the update after downloading it
> from
> the linked URL - everytime it comes up with an error message: "This
> update
> does not apply to your system".
>
> Any suggestions?
>
> Bob


--
dzomlija

_____________________
Peter Alexander Dzomlija
-Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
you die, so shall I be Reborn...-

-Download MP3 Media Properties Explorer: --http://www.phx.co.za-

- ASUS A8N32-SLI-Deluxe
- AMD Athlon 64 Dual-Core 4800+
- 4GB DDR400
- 128MB ASUS nVidia 6600
- Thermaltake Tai-Chi Chassis
- 1207GB Formatted Storage
- Vista Ultimate x64
- CodeGear Delphi 2007See my rig at: http://s229.photobucket.com/albums/e...zomlija/Venus/

Thanks dzomlija, but I have not to my knowledge installed any shell
extensions. I'm very much a simplebusiness user rather than in-depth computer
enthusiast.
--
Bob


"dzomlija" wrote:

>
> Have you installed any shell extensions like perhaps "Total Copy" or
> "Copy Handler"?
>
> Perhaps this is what is causing the Explorer crash?
>
> Bob of Tsada;594996 Wrote:
> > I have an ACER Aspire 5612ZWLMi laptop running Windows Vista Home
> > premium.
> > Recently, I have noticed that Windows Explorer always crashes when I
> > attempt
> > to move a files. It then restarts itself and a box appears stating:
> >
> > "Follow the steps in the Knowledge Base (KB) article to solve the
> > problem
> > with Windows Vista
> >
> > This problem was caused by Windows Vista, which was created by
> > Microsoft
> > Corporation.
> >
> > Solution
> >
> > To view details about how to fix this problem, click the link under
> > Technical information. This link will take you to a Microsoft Support
> > Knowledge Base (KB) article. Follow the steps in the article to fix
> > your
> > computer problem.
> >
> > Follow the steps in the Knowledge Base (KB) article to solve the
> > problem
> > with Windows Vista
> >
> > --------------------------------------------------------------------------------
> > Technical Information
> > Performance and Reliability Pack (KB938979)
> >
> > To view details about how to fix this problem, click the link under
> > Technical information. This link will take you to a Microsoft Support
> > Knowledge Base (KB) article. Follow the steps in the article to fix
> > your
> > computer problem."
> >
> > -------------------------------------------------------------------------------
> >
> > I have tried several times to install the update after downloading it
> > from
> > the linked URL - everytime it comes up with an error message: "This
> > update
> > does not apply to your system".
> >
> > Any suggestions?
> >
> > Bob
>
>
> --
> dzomlija
>
> _____________________
> Peter Alexander Dzomlija
> -Do you hear, huh? The Alpha and The Omega? Death and Rebirth? And as
> you die, so shall I be Reborn...-
>
> -Download MP3 Media Properties Explorer: --http://www.phx.co.za-
>
> - ASUS A8N32-SLI-Deluxe
> - AMD Athlon 64 Dual-Core 4800+
> - 4GB DDR400
> - 128MB ASUS nVidia 6600
> - Thermaltake Tai-Chi Chassis
> - 1207GB Formatted Storage
> - Vista Ultimate x64
> - CodeGear Delphi 2007See my rig at: http://s229.photobucket.com/albums/e...zomlija/Venus/
>

Thanks zachd, I've not yet heard of Service Pack 1 but I presume, as with XP,
it will inevitably arrive eventually and cure all our problems.
--
Bob


"zachd [MSFT]" wrote:

>
> This implies that you already have the update but are still having problems.
> You may either need to wait for Service Pack 1 or contact actual product
> support to do further debugging on this. It is likely that they would
> suggest retrying with Service Pack 1 when it is available though. =\
>
> --
> Speaking for myself only.
> See http://zachd.com/pss/pss.html for some helpful WMP info.
> This posting is provided "AS IS" with no warranties, and confers no rights.
> --
>
> "Bob of Tsada" <> wrote in message
> news:F38530CD-54D0-4A4A-9104-...
> >I have an ACER Aspire 5612ZWLMi laptop running Windows Vista Home premium.
> > Recently, I have noticed that Windows Explorer always crashes when I
> > attempt
> > to move a files. It then restarts itself and a box appears stating:
> >
> > "Follow the steps in the Knowledge Base (KB) article to solve the problem
> > with Windows Vista
> >
> > This problem was caused by Windows Vista, which was created by Microsoft
> > Corporation.
> >
> > Solution
> >
> > To view details about how to fix this problem, click the link under
> > Technical information. This link will take you to a Microsoft Support
> > Knowledge Base (KB) article. Follow the steps in the article to fix your
> > computer problem.
> >
> > Follow the steps in the Knowledge Base (KB) article to solve the problem
> > with Windows Vista
> >
> > --------------------------------------------------------------------------------
> > Technical Information
> > Performance and Reliability Pack (KB938979)
> >
> > To view details about how to fix this problem, click the link under
> > Technical information. This link will take you to a Microsoft Support
> > Knowledge Base (KB) article. Follow the steps in the article to fix your
> > computer problem."
> >
> > -------------------------------------------------------------------------------
> >
> > I have tried several times to install the update after downloading it from
> > the linked URL - everytime it comes up with an error message: "This update
> > does not apply to your system".
> >
> > Any suggestions?
> >
> > Bob
>
>
>

If it doesn't, post back up at that point with the fault bucket information
you get:
http://zachd.com/pss/pss.html#bucket
which should at that time be a different data set.

--
Speaking for myself only.
See http://zachd.com/pss/pss.html for some helpful WMP info.
This posting is provided "AS IS" with no warranties, and confers no rights.
--

"Bob of Tsada" <> wrote in message
news:1E041EE8-4B1E-43E1-80AA-...
> Thanks zachd, I've not yet heard of Service Pack 1 but I presume, as with
> XP,
> it will inevitably arrive eventually and cure all our problems.
> --
> Bob
>
>
> "zachd [MSFT]" wrote:
>
>>
>> This implies that you already have the update but are still having
>> problems.
>> You may either need to wait for Service Pack 1 or contact actual product
>> support to do further debugging on this. It is likely that they would
>> suggest retrying with Service Pack 1 when it is available though. =\
>>
>> --
>> Speaking for myself only.
>> See http://zachd.com/pss/pss.html for some helpful WMP info.
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>> --
>>
>> "Bob of Tsada" <> wrote in message
>> news:F38530CD-54D0-4A4A-9104-...
>> >I have an ACER Aspire 5612ZWLMi laptop running Windows Vista Home
>> >premium.
>> > Recently, I have noticed that Windows Explorer always crashes when I
>> > attempt
>> > to move a files. It then restarts itself and a box appears stating:
>> >
>> > "Follow the steps in the Knowledge Base (KB) article to solve the
>> > problem
>> > with Windows Vista
>> >
>> > This problem was caused by Windows Vista, which was created by
>> > Microsoft
>> > Corporation.
>> >
>> > Solution
>> >
>> > To view details about how to fix this problem, click the link under
>> > Technical information. This link will take you to a Microsoft Support
>> > Knowledge Base (KB) article. Follow the steps in the article to fix
>> > your
>> > computer problem.
>> >
>> > Follow the steps in the Knowledge Base (KB) article to solve the
>> > problem
>> > with Windows Vista
>> >
>> > --------------------------------------------------------------------------------
>> > Technical Information
>> > Performance and Reliability Pack (KB938979)
>> >
>> > To view details about how to fix this problem, click the link under
>> > Technical information. This link will take you to a Microsoft Support
>> > Knowledge Base (KB) article. Follow the steps in the article to fix
>> > your
>> > computer problem."
>> >
>> > -------------------------------------------------------------------------------
>> >
>> > I have tried several times to install the update after downloading it
>> > from
>> > the linked URL - everytime it comes up with an error message: "This
>> > update
>> > does not apply to your system".
>> >
>> > Any suggestions?
>> >
>> > Bob
>>
>>
>>