Windows Explorer shuts down

As soon as I try to open a drive using Explorer in Windows (Vista Ultimate on
a 32 bit HP), the window shuts down. Here's what I get from reports:
roblem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6000.16549
Application Timestamp: 46d230c5
Fault Module Name: mozyshell.dll
Fault Module Version: 1.8.6.21
Fault Module Timestamp: 477ec136
Exception Code: c0000005
Exception Offset: 00114f6a
OS Version: 6.0.6000.2.0.0.256.1
Locale ID: 1033
Additional Information 1: d6aa
Additional Information 2: 550813108d42c370043e28bb37aac5af
Additional Information 3: d6aa
Additional Information 4: 550813108d42c370043e28bb37aac5af

Any way to fix it so I can check files? I have no problems opening files in
my user folder....

Hi,
(Fault Module Name) mozyshell.dll belongs to Mozy Backup.
Disable Mozy, from within the program or perhaps from an icon in the
Notification Area. See if the issue resolves. I took a quick look at
http://mozy.com/support but didn't see anything on your issue. You might
spend some time searching mozy support, or if you're using the paid version,
contact them.

Hope this helps,
Don
[MS MVP- IE]

"KMP" <> wrote in message
news:183DFF39-05D4-4B34-81B7-...
> As soon as I try to open a drive using Explorer in Windows (Vista Ultimate
on
> a 32 bit HP), the window shuts down. Here's what I get from reports:
> roblem Event Name: APPCRASH
> Application Name: Explorer.EXE
> Application Version: 6.0.6000.16549
> Application Timestamp: 46d230c5
> Fault Module Name: mozyshell.dll
> Fault Module Version: 1.8.6.21
> Fault Module Timestamp: 477ec136
> Exception Code: c0000005
> Exception Offset: 00114f6a
> OS Version: 6.0.6000.2.0.0.256.1
> Locale ID: 1033
> Additional Information 1: d6aa
> Additional Information 2: 550813108d42c370043e28bb37aac5af
> Additional Information 3: d6aa
> Additional Information 4: 550813108d42c370043e28bb37aac5af
>
> Any way to fix it so I can check files? I have no problems opening files
in
> my user folder....

Hi I am having a similar problem. When i open certain folders on Vista,
I get a message that windows has stopped working and needs to restart.
Below is the error message:

Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.0.6001.18164
Application Timestamp: 4907e242
Fault Module Name: SHELL32.dll
Fault Module Version: 6.0.6001.18167
Fault Module Timestamp: 4912ecfb
Exception Code: c0000005
Exception Offset: 00152641
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 2057
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

Can anyone help me please?


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regido <> wrote:

>Hi I am having a similar problem. When i open certain folders on Vista,
>I get a message that windows has stopped working and needs to restart.
>Below is the error message:

You should have started your own thread, boo-boo.

That's a totally different problem.

Well...I have circumvented the problem by using an alternative browser
called xplorer2. There is a free version but I am trying out the full
version. So far so good. In fact it's pretty cool!


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