Windows Firewall blocking remote assistance.

Hello. When someone tries to do remote assistance with me and my new Vista
machine, they get a message saying Windows Firewall is blocking it. I checked
the firewall, and there are check marks creating exceptions for Windows Live
Messenger and remote assistance. I turned off the Norton firewall. Are there
any other settings that may cause this?

Hi there,

Is your friend running Windows Vista or XP? Does he also have his Windows
Firewall boxes checked to allow for remote assistance and WL Messenger? Is
he using the standard Windows Firewall or Norton?

--
Jennifer Burgin (GT: Miss Cabernet)
Microsoft MVP, Windows Live
www.jenniferburgin.com
"M. Krantz" <> wrote in message
news:E67A2198-E9FB-4037-AE2B-...
> Hello. When someone tries to do remote assistance with me and my new Vista
> machine, they get a message saying Windows Firewall is blocking it. I
> checked
> the firewall, and there are check marks creating exceptions for Windows
> Live
> Messenger and remote assistance. I turned off the Norton firewall. Are
> there
> any other settings that may cause this?

Not forgetting Windows Live OneCare which overrides the Windows Firewall. If
you're running 1.5 (not sure about 1.0 as I never used it), then check the
settings for that.

--

Scøtt
Windows Live Messenger MVP
Live Messenger FAQs - http://wlm.scottisafool.co.uk/
Personal Blog - http://scottisafool.spaces.live.com/
Developer Blog - http://scottisafooldev.spaces.live.com/

"Jennifer Burgin [Windows Live MVP]" <> wrote in message
news:...
> Hi there,
>
> Is your friend running Windows Vista or XP? Does he also have his Windows
> Firewall boxes checked to allow for remote assistance and WL Messenger?
> Is he using the standard Windows Firewall or Norton?
>
> --
> Jennifer Burgin (GT: Miss Cabernet)
> Microsoft MVP, Windows Live
> www.jenniferburgin.com
> "M. Krantz" <> wrote in message
> news:E67A2198-E9FB-4037-AE2B-...
>> Hello. When someone tries to do remote assistance with me and my new
>> Vista
>> machine, they get a message saying Windows Firewall is blocking it. I
>> checked
>> the firewall, and there are check marks creating exceptions for Windows
>> Live
>> Messenger and remote assistance. I turned off the Norton firewall. Are
>> there
>> any other settings that may cause this?
>
>