Windows freezes at security update installation

The PC is set to automatically download and instal security updates and has
done so with no problem for years. However, I see a post suggesting this is
foolish, but I haven't enough knowledge .

Now, it downloads the files satisfactorily, but freezes completely every
time it starts to install them (no screen or cursor movement and no sound of
hard disc activity/no hard disc icon light). As Updates are now building up,
this means the PC freezes after every start.

The temporay cure has been to turn off Automatic Updates in the Security
Center. The PC then works satisfactorily, but I know doing this exposes my
computer to viruses etc!

The problem seemed to start when the PC tried to install the last of several
updates, a Security Update for CAPICOM (KB931906), and froze. However, this
update is now installed, although any attempt to install subsequent update
packages freezes the machine.

I can't find any solution in the Knowledge Base (all cases seem to use an
Error Code, but I can't get one as the PC freezes, presumably before it can
be displayed).

I use Windows XP, AVG Free 8, and Adware Free 2008.

All ideas gratefully received.

--
Davy

Hi Davy;
Those updates which are not getting installed will generate the details in
event logs so can you post the error details you see in event logs.
thanks
--
Essa


"Davy" wrote:

> The PC is set to automatically download and instal security updates and has
> done so with no problem for years. However, I see a post suggesting this is
> foolish, but I haven't enough knowledge .
>
> Now, it downloads the files satisfactorily, but freezes completely every
> time it starts to install them (no screen or cursor movement and no sound of
> hard disc activity/no hard disc icon light). As Updates are now building up,
> this means the PC freezes after every start.
>
> The temporay cure has been to turn off Automatic Updates in the Security
> Center. The PC then works satisfactorily, but I know doing this exposes my
> computer to viruses etc!
>
> The problem seemed to start when the PC tried to install the last of several
> updates, a Security Update for CAPICOM (KB931906), and froze. However, this
> update is now installed, although any attempt to install subsequent update
> packages freezes the machine.
>
> I can't find any solution in the Knowledge Base (all cases seem to use an
> Error Code, but I can't get one as the PC freezes, presumably before it can
> be displayed).
>
> I use Windows XP, AVG Free 8, and Adware Free 2008.
>
> All ideas gratefully received.
>
> --
> Davy

Thanks Essa, but how do you access the event logs please?
--
Davy


"Muhammad Essa" wrote:

> Hi Davy;
> Those updates which are not getting installed will generate the details in
> event logs so can you post the error details you see in event logs.
> thanks
> --
> Essa
>
>
> "Davy" wrote:
>
> > The PC is set to automatically download and instal security updates and has
> > done so with no problem for years. However, I see a post suggesting this is
> > foolish, but I haven't enough knowledge .
> >
> > Now, it downloads the files satisfactorily, but freezes completely every
> > time it starts to install them (no screen or cursor movement and no sound of
> > hard disc activity/no hard disc icon light). As Updates are now building up,
> > this means the PC freezes after every start.
> >
> > The temporay cure has been to turn off Automatic Updates in the Security
> > Center. The PC then works satisfactorily, but I know doing this exposes my
> > computer to viruses etc!
> >
> > The problem seemed to start when the PC tried to install the last of several
> > updates, a Security Update for CAPICOM (KB931906), and froze. However, this
> > update is now installed, although any attempt to install subsequent update
> > packages freezes the machine.
> >
> > I can't find any solution in the Knowledge Base (all cases seem to use an
> > Error Code, but I can't get one as the PC freezes, presumably before it can
> > be displayed).
> >
> > I use Windows XP, AVG Free 8, and Adware Free 2008.
> >
> > All ideas gratefully received.
> >
> > --
> > Davy

HI;
Via Control panel>Administrative tools> Event Viewer check in Application
and system logs.
Thanks
--
Essa


"Davy" wrote:

> Thanks Essa, but how do you access the event logs please?
> --
> Davy
>
>
> "Muhammad Essa" wrote:
>
> > Hi Davy;
> > Those updates which are not getting installed will generate the details in
> > event logs so can you post the error details you see in event logs.
> > thanks
> > --
> > Essa
> >
> >
> > "Davy" wrote:
> >
> > > The PC is set to automatically download and instal security updates and has
> > > done so with no problem for years. However, I see a post suggesting this is
> > > foolish, but I haven't enough knowledge .
> > >
> > > Now, it downloads the files satisfactorily, but freezes completely every
> > > time it starts to install them (no screen or cursor movement and no sound of
> > > hard disc activity/no hard disc icon light). As Updates are now building up,
> > > this means the PC freezes after every start.
> > >
> > > The temporay cure has been to turn off Automatic Updates in the Security
> > > Center. The PC then works satisfactorily, but I know doing this exposes my
> > > computer to viruses etc!
> > >
> > > The problem seemed to start when the PC tried to install the last of several
> > > updates, a Security Update for CAPICOM (KB931906), and froze. However, this
> > > update is now installed, although any attempt to install subsequent update
> > > packages freezes the machine.
> > >
> > > I can't find any solution in the Knowledge Base (all cases seem to use an
> > > Error Code, but I can't get one as the PC freezes, presumably before it can
> > > be displayed).
> > >
> > > I use Windows XP, AVG Free 8, and Adware Free 2008.
> > >
> > > All ideas gratefully received.
> > >
> > > --
> > > Davy

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

4. Windows Update Checklist:
http://www3.telus.net/dandemar/updtcl.htm

5. Windows Update-specific newsgroup:
news://msnews.microsoft.com/microsof....windowsupdate

Archive of Windows Update newsgroup:
http://groups-beta.google.com/group/....windowsupdate

===========================

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/


Davy wrote:
> The PC is set to automatically download and instal security updates and
> has
> done so with no problem for years. However, I see a post suggesting this
> is
> foolish, but I haven't enough knowledge .
>
> Now, it downloads the files satisfactorily, but freezes completely every
> time it starts to install them (no screen or cursor movement and no sound
> of
> hard disc activity/no hard disc icon light). As Updates are now building
> up,
> this means the PC freezes after every start.
>
> The temporay cure has been to turn off Automatic Updates in the Security
> Center. The PC then works satisfactorily, but I know doing this exposes my
> computer to viruses etc!
>
> The problem seemed to start when the PC tried to install the last of
> several
> updates, a Security Update for CAPICOM (KB931906), and froze. However,
> this
> update is now installed, although any attempt to install subsequent update
> packages freezes the machine.
>
> I can't find any solution in the Knowledge Base (all cases seem to use an
> Error Code, but I can't get one as the PC freezes, presumably before it
> can
> be displayed).
>
> I use Windows XP, AVG Free 8, and Adware Free 2008.
>
> All ideas gratefully received.