Windows Genuine Advantage Notification (KB905474) freezes

Hello,

no matter which version nor which installation source: Installing of this
update does not succeed. During installation, the progress bar stops and the
machine freezes after I click on any window, taskbar etc. Until now, nothing
from this forum helped. I had a similar problem installating KB892130 some
month ago.

I attached what the Log says!

Thanky you in advance,

Robert

[WgaNotify.log]
0.047:
================================================== ==============================
0.047: 2006/06/16 14:28:36.312 (local)
0.047: j:\266f457f4be9784cc26e0d42ef4361\update\update.ex e (version 6.2.29.0)
0.063: DoInstallation: GetProcAddress(InitializeCustomizationDLL) Returned:
0x7f
0.063: Hotfix started with following command line:
0.078: CreateUserInterface: GetProcAddress for DefineInstallCustomUI
failed: 0x7f
0.328: In Function TestVolatileFlag, line 11873, RegOpenKeyEx failed with
error 0x2
0.328: In Function TestVolatileFlag, line 11905, RegOpenKeyEx failed with
error 0x2
0.328: DoInstallation: CleanPFR failed: 0x2
0.328: SetProductTypes: InfProductBuildType=BuildType.IP
0.328: SetAltOsLoaderPath: No section uses DirId 65701; done.
0.375: DoInstallation: FetchSourceURL for
j:\266f457f4be9784cc26e0d42ef4361\update\update.in f failed
0.375: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
0.375: BuildCabinetManifest: update.url absent
0.375: Starting AnalyzeComponents
0.375: AnalyzePhaseZero used 0 ticks
0.375: No c:\windows\INF\updtblk.inf file.
0.375: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
0.375: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
1.250: Wiz2Proc:CreateFile failed for eula.txt:INVALID_HANDLE_VALUE
1.266: CreateUninstall = 0,Directory = C:\WINDOWS\$NtUninstallWgaNotify$
2.422: SetupOpenInfFile in IsThirdPartyInf Failed with error 0x2
4.125:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem3.CAT
trusts inf c:\windows\inf\oem3.inf of device
PCI\VEN_10DE&DEV_0052&SUBSYS_0C111458&REV_A2\3&241 1E6FE&0&09
6.032:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_10DE&DEV_005D&SUBSYS_00000000&REV_A3\3&241 1E6FE&0&58
6.188:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_10DE&DEV_005D&SUBSYS_00000000&REV_A3\3&241 1E6FE&0&60
6.344:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_10DE&DEV_005D&SUBSYS_00000000&REV_A3\3&241 1E6FE&0&68
6.500:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem1.CAT
trusts inf c:\windows\inf\oem1.inf of device
PCI\VEN_10DE&DEV_005D&SUBSYS_00000000&REV_A3\3&241 1E6FE&0&70
6.657:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem2.CAT
trusts inf c:\windows\inf\oem2.inf of device
PCI\VEN_10DE&DEV_005E&SUBSYS_50001458&REV_A3\3&241 1E6FE&0&00
8.360:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem18.CAT
trusts inf c:\windows\inf\oem18.inf of device ROOT\CNTX_VPCNETS2_MP\0000
8.469:
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\oem18.CAT
trusts inf c:\windows\inf\oem18.inf of device ROOT\CNTX_VPCNETS2_MP\0001
8.532: Failed to query DriverPath of ROOT\LEGACY_AFD\0000 0x2
8.532: Failed to query DriverPath of ROOT\LEGACY_AMDPCI\0000 0x2
8.532: Failed to query DriverPath of ROOT\LEGACY_ARP1394\0000 0x2
8.532: Failed to query DriverPath of ROOT\LEGACY_ATAPI\0000 0x2
8.532: Failed to query DriverPath of ROOT\LEGACY_BEEP\0000 0x2
8.532: Failed to query DriverPath of ROOT\LEGACY_DMBOOT\0000 0x2
8.532: Failed to query DriverPath of ROOT\LEGACY_DMLOAD\0000 0x2
8.532: Failed to query DriverPath of ROOT\LEGACY_ET5DRV\0000 0x2
8.532: Failed to query DriverPath of ROOT\LEGACY_FIPS\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_GPC\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_HTTP\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_IPNAT\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_IPSEC\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_IRDA\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_KSECDD\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_MNMDD\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_MOUNTMGR\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_NDIS\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_NDISTAPI\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_NDISUIO\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_NDPROXY\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_NETBT\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_NULL\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_PARTMGR\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_PARVDM\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_PCIIDE\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_PQNTDRV\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_RASACD\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_RDPCDD\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_TCPIP\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_VGASAVE\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_VMM\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_VOLSNAP\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_WANARP\0000 0x2
8.547: Failed to query DriverPath of ROOT\LEGACY_WS2IFSL\0000 0x2
9.047: SetupVerifyInfFile failed with error 0x490 for amdtools.inf of device
ROOT\SYSTEM\0003
15.735: OEM file scan used 15360 ticks
15.844: AnalyzePhaseOne: used 15469 ticks
15.844: AnalyzeComponents: Hotpatch analysis disabled; skipping.
15.844: AnalyzeComponents: Hotpatching is disabled.
15.844: AnalyzePhaseTwo used 0 ticks
15.844: AnalyzePhaseThree used 0 ticks
15.844: AnalyzePhaseFive used 0 ticks
15.844: AnalyzePhaseSix used 0 ticks
15.844: AnalyzeComponents used 15469 ticks
15.844: Downloading 0 files
15.844: bPatchMode = FALSE
15.844: Inventory complete: ReturnStatus=0, 15469 ticks
15.844: Num Ticks for invent : 15469
15.844: Allocation size of drive C: is 4096 bytes, free space = 4834131968
bytes
15.844: Drive C: free 4610MB req: 5MB w/uninstall 0MB
15.844: CabinetBuild complete
15.844: Num Ticks for Cabinet build : 0
15.844: DynamicStrings section not defined or empty.
15.844: FileInUse:: Detection disabled.
16.844: Registering Uninstall Program for -> WgaNotify, WgaNotify , 0x0
16.844: LoadFileQueues: UpdSpGetSourceFileLocation for halaacpi.dll failed:
0xe0000102
18.985: System Restore Point set.
19.032: Copied file: C:\WINDOWS\system32\spmsg.dll
19.032: PFE2: Not avoiding Per File Exceptions.
19.063: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\system32\CatRoot\{F750E6C3-38EE-11D1-85E5-00C04FC295EE}\WgaNotify.cat with error 0x80092004
19.063: GetCatVersion: Failed to retrieve version information from
C:\WINDOWS\WgaNotify.cat with error 0x80092004
19.328: Copied file: C:\WINDOWS\system32\LegitCheckControl.dll
19.782: Copied file: C:\WINDOWS\system32\WgaLogon.dll
20.000: Copied file: C:\WINDOWS\system32\WgaTray.exe
20.157: Copied file: C:\WINDOWS\system32\DllCache\WgaLogon.dll
20.172: Copied file: C:\WINDOWS\system32\DllCache\WgaTray.exe
20.188: Copied file: C:\WINDOWS\system32\LegitCheckControl.dll
20.203: Copied file: C:\WINDOWS\system32\WgaLogon.dll
20.219: Copied file: C:\WINDOWS\system32\WgaTray.exe
20.250: Copied file: C:\WINDOWS\system32\DllCache\WgaLogon.dll
20.250: Copied file: C:\WINDOWS\system32\DllCache\WgaTray.exe
20.266: DoInstallation: Installing assemblies with source root path:
j:\266f457f4be9784cc26e0d42ef4361\
20.266: Num Ticks for Copying files : 4422
20.282: Num Ticks for Reg update and deleting 0 size files : 16
20.297: Starting process: C:\WINDOWS\system32\spupdsvc.exe /install
"Enables Installer to complete its scheduled post-reboot tasks"
20.438: Return Code = 0
20.438: Starting process: C:\WINDOWS\system32\wgatray.exe /b

Clarification <> wrote:

> no matter which version nor which installation source: Installing of
> this
> update does not succeed. During installation, the progress bar stops
> and the
> machine freezes after I click on any window, taskbar etc. Until now,
> nothing
> from this forum helped. I had a similar problem installating KB892130
> some month ago.

What is the nature of your internet connection? Cable? DSL? Dial-up?

Are you connected to the internet properly throughout the installation?

Do you have a third-party firewall installed which is capable of blocking
outgoing connection attempts? If so, please disable that third-party
firewall (run with Windows Firewall instead), then try the update again. If
you wish to re-instate your third-party firewall, please ensure that
wgatray.exe is permitted access to the internet.

After a reboot, open a command prompt window and type the command

wgatray /b

Does it hang or return to the user?

--
Robin Walker [MVP Networking]

Hello Robin,

thank you very much for your assistance! An update of the nVidia nForce4
chipset drivers (AMD platform) has helped.

Before doing this, I tried disabling the firewall within the DSL router, but
this has changed nothing.

Again, thank you very much,

Robert

"Robin Walker [MVP]" wrote:

> Clarification <> wrote:
>
> > Rob: After serious problems with KB892130 some month ago, I
> > uninstalled the nVidia firewall for the nForce4 chipset. Since that
> > time, only the Windows firewall is activated. I must mention that the
> > DSL Router has an integrated firewall which is activated as well.
> >
> >> After a reboot, open a command prompt window and type the command
> >> wgatray /b. Does it hang or return to the user?
> > Rob: It returned to the user, however a short time after I recognized
> > that my machine was frozen.
>
> Since you have an nForce4 chipset, please go to the nVidia site and download
> and install the latest chipset drivers for the nForce4 chipset for your
> platform (Intel or AMD). Particularly, update the IDE chipset driver.
>
> --
> Robin Walker [MVP Networking]
>
>
>
>