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Windows Installer hangs

 
 
Steve
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Posts: n/a

 
      11-03-2007
KB933729, KB939653, KB941202,KB941651
Windows installer hangs when trying to install any of the above updates. The
only solution is to hard power off.
Dell Vostra 1500 running Vista Business.

I get no error messages reported.
I have tried the standalone installer and get a popup stating "Windows
Modules installer has stopped working and was closed."

Looking through the event logs, under windows logs/setup the following is
reported

The Windows update "Security Update for Windows (KB933729)" could not be
installed because of an error: 2149842966 "" (Command line:
""C:\Windows\system32\wusa.exe"
"C:\Users\Jayne\Downloads\Windows6.0-KB933729-x86.msu" ")

the relevant section from windowsupdate.log is copied below for the
standalone installer attempt.

2007-11-03 14:03:22:886 1120 14b8 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2007-11-03 14:03:22:933 1120 14b8 Misc = Process:
C:\Windows\system32\svchost.exe
2007-11-03 14:03:23:151 1120 14b8 Misc = Module:
c:\windows\system32\wuaueng.dll
2007-11-03 14:03:22:886 1120 14b8 Service *************
2007-11-03 14:03:23:229 1120 14b8 Service ** START ** Service: Service
startup
2007-11-03 14:03:23:323 1120 14b8 Service *********
2007-11-03 14:03:23:448 1120 14b8 Agent * WU client version 7.0.6000.381
2007-11-03 14:03:23:448 1120 14b8 Agent * Base directory:
C:\Windows\SoftwareDistribution
2007-11-03 14:03:23:573 1120 14b8 Agent * Access type: No proxy
2007-11-03 14:03:23:682 1120 14b8 Agent * Network state: Connected
2007-11-03 14:04:09:197 1120 14b8 Agent *********** Agent: Initializing
Windows Update Agent ***********
2007-11-03 14:04:09:197 1120 14b8 Agent *********** Agent: Initializing
global settings cache ***********
2007-11-03 14:04:09:197 1120 14b8 Agent * WSUS server: <NULL>
2007-11-03 14:04:09:197 1120 14b8 Agent * WSUS status server: <NULL>
2007-11-03 14:04:09:197 1120 14b8 Agent * Target group: (Unassigned
Computers)
2007-11-03 14:04:09:197 1120 14b8 Agent * Windows Update access disabled: No
2007-11-03 14:04:09:197 1120 14b8 DnldMgr Download manager restoring 0
downloads
2007-11-03 14:04:13:027 1120 14b8 AU ########### AU: Initializing Automatic
Updates ###########
2007-11-03 14:04:13:027 1120 14b8 AU # Approval type: Scheduled (User
preference)
2007-11-03 14:04:13:027 1120 14b8 AU # Scheduled install day/time: Every
day at 3:00
2007-11-03 14:04:13:027 1120 14b8 AU # Auto-install minor updates: Yes
(User preference)
2007-11-03 14:04:13:229 1120 14b8 AU Setting AU scheduled install time to
2007-11-04 03:00:00
2007-11-03 14:04:13:417 1120 14b8 Report *********** Report: Initializing
static reporting data ***********
2007-11-03 14:04:13:417 1120 14b8 Report * OS Version = 6.0.6000.0.0.65792
2007-11-03 14:04:13:417 1120 14b8 Report * OS Product Type = 0x00000006
2007-11-03 14:04:13:495 1120 14b8 Report * Computer Brand = Dell Inc.
2007-11-03 14:04:13:495 1120 14b8 Report * Computer Model = Vostro 1500

2007-11-03 14:04:13:495 1120 14b8 Report * Bios Revision = A00
2007-11-03 14:04:13:495 1120 14b8 Report * Bios Name = Phoenix ROM BIOS
PLUS Version 1.10 A00
2007-11-03 14:04:13:495 1120 14b8 Report * Bios Release Date =
2007-06-14T00:00:00
2007-11-03 14:04:13:495 1120 14b8 Report * Locale ID = 2057
2007-11-03 14:04:13:573 1120 14b8 AU AU setting pending client directive to
'Install Approval'
2007-11-03 14:04:13:573 1120 14b8 AU AU finished delayed initialization
2007-11-03 14:04:13:573 1120 14b8 AU #############
2007-11-03 14:04:13:573 1120 14b8 AU ## START ## AU: Search for updates
2007-11-03 14:04:13:573 1120 14b8 AU #########
2007-11-03 14:04:13:573 1120 14b8 AU <<## SUBMITTED ## AU: Search for
updates [CallId = {BA1C2FEB-30CD-4258-809C-922B35AC5526}]
2007-11-03 14:04:15:101 1120 1658 Agent *************
2007-11-03 14:04:15:101 1120 1658 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-11-03 14:04:15:101 1120 1658 Agent *********
2007-11-03 14:04:15:101 1120 1658 Agent * Online = No; Ignore download
priority = No
2007-11-03 14:04:15:101 1120 1658 Agent * Criteria = "IsInstalled=0 and
DeploymentAction='Installation' or IsPresent=1 and
DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
2007-11-03 14:04:15:101 1120 1658 Agent * ServiceID =
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-03 14:04:28:611 1120 14b8 AU Launched new AU client for directive
'Install Approval', session id = 0x1
2007-11-03 14:04:38:165 6048 17b0 Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2007-11-03 14:04:38:165 6048 17b0 Misc = Process:
C:\Windows\system32\wusa.exe
2007-11-03 14:04:38:165 6048 17b0 Misc = Module:
C:\Windows\system32\wuapi.dll
2007-11-03 14:04:38:149 6048 17b0 COMAPI ----------- COMAPI:
IUpdateServiceManager::AddScanPackageService -----------
2007-11-03 14:04:38:165 6048 17b0 COMAPI - ServiceName = Windows Update
Standalone Installer
2007-11-03 14:04:38:165 6048 17b0 COMAPI - ScanFileLocation =
C:\f360e8b595171b1b4cac8b63\wsusscan.cab
2007-11-03 14:04:38:211 1120 1640 Misc Validating signature for
C:\Windows\SoftwareDistribution\ScanFile\f2791e79-e127-4132-9109-20e87cb8e6ec\Source.cab:
2007-11-03 14:04:38:274 1120 1640 Misc Microsoft signed: Yes
2007-11-03 14:04:38:352 1120 1640 DtaStor Default service for AU is
{7971F918-A847-4430-9279-4A52D1EFE18D}
2007-11-03 14:04:38:352 6048 17b0 COMAPI - Added scan package service,
ServiceID = {F2791E79-E127-4132-9109-20E87CB8E6EC}
2007-11-03 14:04:38:352 6048 17b0 COMAPI -------------
2007-11-03 14:04:38:352 6048 17b0 COMAPI -- START -- COMAPI: Search
[ClientId = wusa]
2007-11-03 14:04:38:352 6048 17b0 COMAPI ---------
2007-11-03 14:04:38:352 6048 17b0 COMAPI <<-- SUBMITTED -- COMAPI: Search
[ClientId = wusa]
2007-11-03 14:05:06:011 1120 1658 Agent * Added update
{90C142A5-0912-4B72-AB4D-FABE6590191F}.100 to search result
2007-11-03 14:05:06:011 1120 1658 Agent * Added update
{70158F32-2549-4330-9B22-A781A0FE1A60}.101 to search result
2007-11-03 14:05:06:011 1120 1658 Agent * Added update
{36C3D155-6C39-4D14-8D88-581E8ADD0035}.101 to search result
2007-11-03 14:05:06:011 1120 1658 Agent * Added update
{521E9680-4923-464D-8743-D479E5A9C3E7}.103 to search result
2007-11-03 14:05:06:011 1120 1658 Agent * Found 4 updates and 35
categories in search; evaluated appl. rules of 668 out of 906 deployed
entities
2007-11-03 14:05:06:104 1120 1658 Agent *********
2007-11-03 14:05:06:104 1120 1658 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-11-03 14:05:06:104 1120 1658 Agent *************
2007-11-03 14:05:06:104 1120 1658 Agent *************
2007-11-03 14:05:06:104 1120 1658 Agent ** START ** Agent: Finding updates
[CallerId = wusa]
2007-11-03 14:05:06:104 1120 1658 Agent *********
2007-11-03 14:05:06:104 1120 1658 Agent * Online = Yes; Ignore download
priority = No
2007-11-03 14:05:06:104 1120 1658 Agent * Criteria = "IsInstalled=0"
2007-11-03 14:05:06:104 1120 1658 Agent * ServiceID =
{F2791E79-E127-4132-9109-20E87CB8E6EC}
2007-11-03 14:05:06:104 1120 8fc AU >>## RESUMED ## AU: Search for updates
[CallId = {BA1C2FEB-30CD-4258-809C-922B35AC5526}]
2007-11-03 14:05:06:104 1120 8fc AU # 4 updates detected
2007-11-03 14:05:06:120 1120 8fc AU #########
2007-11-03 14:05:06:120 1120 8fc AU ## END ## AU: Search for updates
[CallId = {BA1C2FEB-30CD-4258-809C-922B35AC5526}]
2007-11-03 14:05:06:120 1120 8fc AU #############
2007-11-03 14:05:06:120 1120 8fc AU Setting AU scheduled install time to
2007-11-04 03:00:00
2007-11-03 14:05:06:447 1120 1658 PT +++++++++++ PT: Synchronizing server
updates +++++++++++
2007-11-03 14:05:06:447 1120 1658 PT + Offline serviceId =
{F2791E79-E127-4132-9109-20E87CB8E6EC}
2007-11-03 14:05:06:447 1120 1658 PT WARNING: Cached cookie has expired or
new PID is available
2007-11-03 14:05:11:190 1120 1658 PT +++++++++++ PT: Synchronizing extended
update info +++++++++++
2007-11-03 14:05:11:190 1120 1658 PT + Offline serviceId =
{F2791E79-E127-4132-9109-20E87CB8E6EC}
2007-11-03 14:05:11:299 1120 1658 Agent * Added update
{C5EFC0B8-B0DF-4767-98C6-6F24184A4C88}.501 to search result
2007-11-03 14:05:11:299 1120 1658 Agent * Found 1 updates and 32
categories in search; evaluated appl. rules of 291 out of 302 deployed
entities
2007-11-03 14:05:11:377 1120 1658 Agent *********
2007-11-03 14:05:11:377 1120 1658 Agent ** END ** Agent: Finding updates
[CallerId = wusa]
2007-11-03 14:05:11:377 1120 1658 Agent *************
2007-11-03 14:05:11:377 6048 b98 COMAPI >>-- RESUMED -- COMAPI: Search
[ClientId = wusa]
2007-11-03 14:05:11:377 6048 b98 COMAPI - Updates found = 1
2007-11-03 14:05:11:377 6048 b98 COMAPI ---------
2007-11-03 14:05:11:377 6048 b98 COMAPI -- END -- COMAPI: Search
[ClientId = wusa]
2007-11-03 14:05:11:377 6048 b98 COMAPI -------------
2007-11-03 14:05:11:408 1120 1658 Report REPORT EVENT:
{CF2B1AA8-843D-483E-8571-614C45521B2B} 2007-11-03
14:04:13:245-0000 1 188 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content
Install Installation Ready: The following updates are downloaded and ready
for installation. This computer is currently scheduled to install these
updates on ‎04 ‎November ‎2007 at 03:00: - Security Update for Windows
Vista (KB933729) - Security Update for Windows Mail for Windows Vista
(KB941202) - Cumulative Security Update for Internet Explorer 7 in Windows
Vista (KB939653) - Update for Windows Vista (KB941651)
2007-11-03 14:05:11:408 1120 1658 Report REPORT EVENT:
{D58CF8FB-359B-480D-89C2-92C654276CB9} 2007-11-03
14:04:13:573-0000 1 202 102 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Content Install Reboot completed.
2007-11-03 14:05:13:060 1120 1718 DnldMgr *********** DnldMgr: Copy update
to cache [UpdateId = {FA219A93-93D7-42F6-80F4-2812700449B7}.501] ***********
2007-11-03 14:05:13:106 1120 1718 DnldMgr Asking handler to generate
non-range requests.
2007-11-03 14:05:13:106 1120 1718 Handler Generating request for CBS update
FA219A93-93D7-42F6-80F4-2812700449B7 in sandbox
C:\Windows\SoftwareDistribution\Download\1c6ca2d6f c991f8d76e15f0cc3f01121_ctc
2007-11-03 14:05:13:122 1120 1718 Handler Selecting self-contained because
update does not have express payload.
2007-11-03 14:05:13:122 1120 1718 Handler Selected payload type is
ptSelfContained
2007-11-03 14:05:13:122 1120 1718 Handler Detected download state is dsStart
2007-11-03 14:05:13:122 1120 1718 Handler Adding Windows6.0-KB933729-x86.cab
(entire file) to request list.
2007-11-03 14:05:13:122 1120 1718 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2007-11-03 14:05:13:216 1120 1718 Misc Validating signature for
C:\Windows\SoftwareDistribution\Download\1c6ca2d6f c991f8d76e15f0cc3f01121_ctc\Windows6.0-KB933729-x86.cab:
2007-11-03 14:05:13:231 1120 1718 Misc Microsoft signed: Yes
2007-11-03 14:05:13:231 1120 1718 DnldMgr Asking handler to generate
non-range requests.
2007-11-03 14:05:13:231 1120 1718 Handler Generating request for CBS update
FA219A93-93D7-42F6-80F4-2812700449B7 in sandbox
C:\Windows\SoftwareDistribution\Download\1c6ca2d6f c991f8d76e15f0cc3f01121_ctc
2007-11-03 14:05:13:231 1120 1718 Handler Selecting self-contained because
update does not have express payload.
2007-11-03 14:05:13:231 1120 1718 Handler Selected payload type is
ptSelfContained
2007-11-03 14:05:13:231 1120 1718 Handler Detected download state is
dsHavePackage
2007-11-03 14:05:13:231 1120 1718 Handler Request generation for CBS update
complete with hr=0x0 and pfResetSandbox=0
2007-11-03 14:05:13:278 6048 17b0 COMAPI -------------
2007-11-03 14:05:13:278 6048 17b0 COMAPI -- START -- COMAPI: Install
[ClientId = wusa]
2007-11-03 14:05:13:278 6048 17b0 COMAPI ---------
2007-11-03 14:05:13:278 6048 17b0 COMAPI - Allow source prompts: Yes;
Forced: No; Force quiet: No
2007-11-03 14:05:13:278 6048 17b0 COMAPI - Updates in request: 1
2007-11-03 14:05:13:278 6048 17b0 COMAPI - ServiceID =
{F2791E79-E127-4132-9109-20E87CB8E6EC}
2007-11-03 14:05:13:294 6048 17b0 COMAPI - Updates to install = 1
2007-11-03 14:05:13:294 6048 17b0 COMAPI <<-- SUBMITTED -- COMAPI: Install
[ClientId = wusa]
2007-11-03 14:05:13:294 1120 1118 Agent *************
2007-11-03 14:05:13:294 1120 1118 Agent ** START ** Agent: Installing
updates [CallerId = wusa]
2007-11-03 14:05:13:294 1120 1118 Agent *********
2007-11-03 14:05:13:294 1120 1118 Agent * Updates to install = 1
2007-11-03 14:05:13:372 1120 1118 Agent * Title = Security Update for
Windows (KB933729)
2007-11-03 14:05:13:387 1120 1118 Agent * UpdateId =
{C5EFC0B8-B0DF-4767-98C6-6F24184A4C88}.501
2007-11-03 14:05:13:387 1120 1118 Agent * Bundles 1 updates:
2007-11-03 14:05:13:387 1120 1118 Agent *
{FA219A93-93D7-42F6-80F4-2812700449B7}.501
2007-11-03 14:05:22:856 1120 1118 Handler Attempting to create remote
handler process as Jayne-PC\Jayne in session 1
2007-11-03 14:05:23:278 1120 1118 DnldMgr Preparing update for install,
updateId = {FA219A93-93D7-42F6-80F4-2812700449B7}.501.
2007-11-03 14:05:23:278 4616 106c Misc =========== Logging initialized
(build: 7.0.6000.381, tz: -0000) ===========
2007-11-03 14:05:23:278 4616 106c Misc = Process:
C:\Windows\system32\wuauclt.exe
2007-11-03 14:05:23:278 4616 106c Misc = Module:
C:\Windows\system32\wuaueng.dll
2007-11-03 14:05:23:278 4616 106c Handler :::::::::::::
2007-11-03 14:05:23:278 4616 106c Handler :: START :: Handler: CBS Install
2007-11-03 14:05:23:278 4616 106c Handler :::::::::
2007-11-03 14:05:23:293 4616 106c Handler Starting install of CBS update
FA219A93-93D7-42F6-80F4-2812700449B7
2007-11-03 14:05:23:293 4616 106c Handler CBS package identity:
Package_1_for_KB933729~31bf3856ad364e35~x86~~6.0.1 .1
2007-11-03 14:05:23:356 4616 106c Handler Installing self-contained with
source=C:\Windows\SoftwareDistribution\Download\1c 6ca2d6fc991f8d76e15f0cc3f01121\Windows6.0-KB933729-x86.cab,
workingdir=C:\Windows\SoftwareDistribution\Downloa d\1c6ca2d6fc991f8d76e15f0cc3f01121\inst



Any advice would be gratefully recieved.
thanks
Steve
 
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