Windows installer V3

There are some programs I couldn't load due to error messages from Windows
installer. I attempted to update my installer to v3 but I keep getting a
message "unable to load", any ideas?
--
Terry in Help

Operating system?

What you actually have tried?

Any information at all would be nice.
--
--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"haloterry" wrote:

> There are some programs I couldn't load due to error messages from Windows
> installer. I attempted to update my installer to v3 but I keep getting a
> message "unable to load", any ideas?
> --
> Terry in Help

I have XP Meida but the trouble started after Norton remoted into my
computer to fix viruses. Now I can't install anything because I get error
messages on anything I try to install referring to the windows installer. I
went to Microsoft to get a new version and it won't install, just stops and
saids it failed.
--
Terry in Help


"TaurArian" wrote:

> Operating system?
>
> What you actually have tried?
>
> Any information at all would be nice.
> --
> --------------------------------
> TaurArian [MVP] 2005-2009
> Update Services
> http://taurarian.mvps.org
>
>
> "haloterry" wrote:
>
> > There are some programs I couldn't load due to error messages from Windows
> > installer. I attempted to update my installer to v3 but I keep getting a
> > message "unable to load", any ideas?
> > --
> > Terry in Help

More infor, I followed instructions to remove the old version of installer
and when I attempt to load the new version, it goes up to the point where it
can't back up registry and stops loading.
--
Terry in Help


"TaurArian" wrote:

> Operating system?
>
> What you actually have tried?
>
> Any information at all would be nice.
> --
> --------------------------------
> TaurArian [MVP] 2005-2009
> Update Services
> http://taurarian.mvps.org
>
>
> "haloterry" wrote:
>
> > There are some programs I couldn't load due to error messages from Windows
> > installer. I attempted to update my installer to v3 but I keep getting a
> > message "unable to load", any ideas?
> > --
> > Terry in Help

Okay, so you had a virus and someone from Symantec/Norton's remotely removed
the virus. Now Windows Installer will not work.

What is the error message on the failed installation of the Windows
Installer, for example, click on the failed update and advise what the error
code is?


--
--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"haloterry" wrote:

> I have XP Meida but the trouble started after Norton remoted into my
> computer to fix viruses. Now I can't install anything because I get error
> messages on anything I try to install referring to the windows installer. I
> went to Microsoft to get a new version and it won't install, just stops and
> saids it failed.
> --
> Terry in Help
>
>
> "TaurArian" wrote:
>
> > Operating system?
> >
> > What you actually have tried?
> >
> > Any information at all would be nice.
> > --
> > --------------------------------
> > TaurArian [MVP] 2005-2009
> > Update Services
> > http://taurarian.mvps.org
> >
> >
> > "haloterry" wrote:
> >
> > > There are some programs I couldn't load due to error messages from Windows
> > > installer. I attempted to update my installer to v3 but I keep getting a
> > > message "unable to load", any ideas?
> > > --
> > > Terry in Help

Thats it, pretty much, here is what I got:
KB942288-v3 setup could not backup registry key
HKCR\{000C101D-0000-0000-C000-000000000046}\DllVersion to file
C:\windows\$NtUninstallKB942288-v3$\reg00046. 5:Access is denied.
Thats it.
--
Terry in Help


"TaurArian" wrote:

> Okay, so you had a virus and someone from Symantec/Norton's remotely removed
> the virus. Now Windows Installer will not work.
>
> What is the error message on the failed installation of the Windows
> Installer, for example, click on the failed update and advise what the error
> code is?
>
>
> --
> --------------------------------
> TaurArian [MVP] 2005-2009
> Update Services
> http://taurarian.mvps.org
>
>
> "haloterry" wrote:
>
> > I have XP Meida but the trouble started after Norton remoted into my
> > computer to fix viruses. Now I can't install anything because I get error
> > messages on anything I try to install referring to the windows installer. I
> > went to Microsoft to get a new version and it won't install, just stops and
> > saids it failed.
> > --
> > Terry in Help
> >
> >
> > "TaurArian" wrote:
> >
> > > Operating system?
> > >
> > > What you actually have tried?
> > >
> > > Any information at all would be nice.
> > > --
> > > --------------------------------
> > > TaurArian [MVP] 2005-2009
> > > Update Services
> > > http://taurarian.mvps.org
> > >
> > >
> > > "haloterry" wrote:
> > >
> > > > There are some programs I couldn't load due to error messages from Windows
> > > > installer. I attempted to update my installer to v3 but I keep getting a
> > > > message "unable to load", any ideas?
> > > > --
> > > > Terry in Help

First, make sure that your anti virus software isn't locking the registry and
preventing the installer from modifying the same.

http://support.microsoft.com/kb/910337/en-us
Scroll to: Error 5: Access is Denied


--------------------------------
TaurArian [MVP] 2005-2009
Update Services
http://taurarian.mvps.org


"haloterry" wrote:

> Thats it, pretty much, here is what I got:
> KB942288-v3 setup could not backup registry key
> HKCR\{000C101D-0000-0000-C000-000000000046}\DllVersion to file
> C:\windows\$NtUninstallKB942288-v3$\reg00046. 5:Access is denied.
> Thats it.
> --
> Terry in Help
>
>
> "TaurArian" wrote:
>
> > Okay, so you had a virus and someone from Symantec/Norton's remotely removed
> > the virus. Now Windows Installer will not work.
> >
> > What is the error message on the failed installation of the Windows
> > Installer, for example, click on the failed update and advise what the error
> > code is?
> >
> >
> > --
> > --------------------------------
> > TaurArian [MVP] 2005-2009
> > Update Services
> > http://taurarian.mvps.org
> >
> >
> > "haloterry" wrote:
> >
> > > I have XP Meida but the trouble started after Norton remoted into my
> > > computer to fix viruses. Now I can't install anything because I get error
> > > messages on anything I try to install referring to the windows installer. I
> > > went to Microsoft to get a new version and it won't install, just stops and
> > > saids it failed.
> > > --
> > > Terry in Help
> > >
> > >
> > > "TaurArian" wrote:
> > >
> > > > Operating system?
> > > >
> > > > What you actually have tried?
> > > >
> > > > Any information at all would be nice.
> > > > --
> > > > --------------------------------
> > > > TaurArian [MVP] 2005-2009
> > > > Update Services
> > > > http://taurarian.mvps.org
> > > >
> > > >
> > > > "haloterry" wrote:
> > > >
> > > > > There are some programs I couldn't load due to error messages from Windows
> > > > > installer. I attempted to update my installer to v3 but I keep getting a
> > > > > message "unable to load", any ideas?
> > > > > --
> > > > > Terry in Help

haloterry wrote:

> Thats it, pretty much, here is what I got:
> KB942288-v3 setup could not backup registry key
> HKCR\{000C101D-0000-0000-C000-000000000046}\DllVersion to file
> C:\windows\$NtUninstallKB942288-v3$\reg00046. 5:Access is denied.
> Thats it.

The above registry needs to have it's Permissions changed.
KB942288-v3 refers to the files being installed by Windows Installer 4.5.
This location is where Windows Installer writes to the registry
regardless of Version:

HKEY_CLASSES_ROOT\CLSID\{000C101D-0000-0000-C000-000000000046}

So, open the Registry editor. [ Start > Run > type in
regedit
Click OK or press Enter ]

Click the plus sign next to HKEY_CLASSES_ROOT
Scroll all the way down to CLSID
Click the plus sign next to that.
Scroll down to 000C101D-0000-0000-C000-000000000046
Right click 000C101D-0000-0000-C000-000000000046 and choose Permissions
Under Group or user names click on Administrators to highlight it and
then check to see if Permissions for Administrators shows
Full Control and Read.
Same for System.
Now click the Advanced button under Permissions for Administrators and
System.
Both Admin and Sys have 2 entries, one is inherited from
CLSID and one applies to the subkeys under
000C101D-0000-0000-C000-000000000046.
Is that what you're seeing, Terry ?

Please use the Export function before changing any Permissions here.
*Right* click 000C101D-0000-0000-C000-000000000046, click Export.
Name it Installer.reg and Save it to the Desktop for now.

Now scroll all the way up back to CLSID, right click it and choose
Permissions. SYSTEM and Administrators should show these Permissions:

Full Control
Read

For Advanced, under Applies to, it should show This key and subkeys and
NOT be inherited.

Close the registry editor.
We'll go over what you find prior to recommending any editing of
Permissions.

MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

Oh, I had such high hopes on this answer! But I went into the regedit and
root, but there is no CLSID in there, it goes from".CLR" to ".CMD". I am
really going nuts here! But please don't lose patience with me, keep helping!
--
Terry in Help


"MowGreen [MVP]" wrote:

> haloterry wrote:
>
> > Thats it, pretty much, here is what I got:
> > KB942288-v3 setup could not backup registry key
> > HKCR\{000C101D-0000-0000-C000-000000000046}\DllVersion to file
> > C:\windows\$NtUninstallKB942288-v3$\reg00046. 5:Access is denied.
> > Thats it.
>
> The above registry needs to have it's Permissions changed.
> KB942288-v3 refers to the files being installed by Windows Installer 4.5.
> This location is where Windows Installer writes to the registry
> regardless of Version:
>
> HKEY_CLASSES_ROOT\CLSID\{000C101D-0000-0000-C000-000000000046}
>
> So, open the Registry editor. [ Start > Run > type in
> regedit
> Click OK or press Enter ]
>
> Click the plus sign next to HKEY_CLASSES_ROOT
> Scroll all the way down to CLSID
> Click the plus sign next to that.
> Scroll down to 000C101D-0000-0000-C000-000000000046
> Right click 000C101D-0000-0000-C000-000000000046 and choose Permissions
> Under Group or user names click on Administrators to highlight it and
> then check to see if Permissions for Administrators shows
> Full Control and Read.
> Same for System.
> Now click the Advanced button under Permissions for Administrators and
> System.
> Both Admin and Sys have 2 entries, one is inherited from
> CLSID and one applies to the subkeys under
> 000C101D-0000-0000-C000-000000000046.
> Is that what you're seeing, Terry ?
>
> Please use the Export function before changing any Permissions here.
> *Right* click 000C101D-0000-0000-C000-000000000046, click Export.
> Name it Installer.reg and Save it to the Desktop for now.
>
> Now scroll all the way up back to CLSID, right click it and choose
> Permissions. SYSTEM and Administrators should show these Permissions:
>
> Full Control
> Read
>
> For Advanced, under Applies to, it should show This key and subkeys and
> NOT be inherited.
>
> Close the registry editor.
> We'll go over what you find prior to recommending any editing of
> Permissions.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>

Strike that, found it, I'll write back in a bit.
--
Terry in Help


"MowGreen [MVP]" wrote:

> haloterry wrote:
>
> > Thats it, pretty much, here is what I got:
> > KB942288-v3 setup could not backup registry key
> > HKCR\{000C101D-0000-0000-C000-000000000046}\DllVersion to file
> > C:\windows\$NtUninstallKB942288-v3$\reg00046. 5:Access is denied.
> > Thats it.
>
> The above registry needs to have it's Permissions changed.
> KB942288-v3 refers to the files being installed by Windows Installer 4.5.
> This location is where Windows Installer writes to the registry
> regardless of Version:
>
> HKEY_CLASSES_ROOT\CLSID\{000C101D-0000-0000-C000-000000000046}
>
> So, open the Registry editor. [ Start > Run > type in
> regedit
> Click OK or press Enter ]
>
> Click the plus sign next to HKEY_CLASSES_ROOT
> Scroll all the way down to CLSID
> Click the plus sign next to that.
> Scroll down to 000C101D-0000-0000-C000-000000000046
> Right click 000C101D-0000-0000-C000-000000000046 and choose Permissions
> Under Group or user names click on Administrators to highlight it and
> then check to see if Permissions for Administrators shows
> Full Control and Read.
> Same for System.
> Now click the Advanced button under Permissions for Administrators and
> System.
> Both Admin and Sys have 2 entries, one is inherited from
> CLSID and one applies to the subkeys under
> 000C101D-0000-0000-C000-000000000046.
> Is that what you're seeing, Terry ?
>
> Please use the Export function before changing any Permissions here.
> *Right* click 000C101D-0000-0000-C000-000000000046, click Export.
> Name it Installer.reg and Save it to the Desktop for now.
>
> Now scroll all the way up back to CLSID, right click it and choose
> Permissions. SYSTEM and Administrators should show these Permissions:
>
> Full Control
> Read
>
> For Advanced, under Applies to, it should show This key and subkeys and
> NOT be inherited.
>
> Close the registry editor.
> We'll go over what you find prior to recommending any editing of
> Permissions.
>
> MowGreen [MVP 2003-2008]
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
>