windows live communications platform has encountered a problem ??

Hello Jonathan!

This is the message I'm getting whenever I sign on to MSN messenger (version
2009, and I'm using Windows XP Professional).

Followed by these error signatures:

APPNAME: WLCOMM.EXE APPVER:14.0.8064.206 MODNAME: WINMM.DLL
MODVER:5.1.2600.5512 OFFSET: 00004F98

I have looked everywhere for a solution and nothing worked.. Please help me!

Thank you!!!




Kirsten

Greetings Kirsten,

Thanks for the specific crash information, I think this is the first I've seen with winmm.dll
referenced, although it may just be a fluke.

Unfortunately there's a variety of things which can cause this to happen and you really just
have to try everything that applies to you.

First of all, head over to the following folder, and delete the "Windows Live Contacts"
inside it:
\Documents and Settings\username\Local Settings\Application Data\Microsoft

Where username is your Windows username. Additionally, some of these folders will be hidden
by default, to see them simply press the
Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
After click OK, they should appear with the other folders.

Next, if you're using Windowblinds, you'll need to uninstall that (or at least set it to not
use Wlcomm or Messenger) or simply use the built-in standard Windows themes.

Next, if you're running any sort of anti-virus or internet security software, you should
uninstall it (at least temporarily, to determine if it's part of the problem, you can
reinstall it afterwards).

Finally, part of Nvidia's optional Forceware software (the "Network Access Manager") has been
known to cause problems, you can just uninstall it as well (and use the Windows firewall or
another freeware product if you need one).

If none of that is helpful, there could be other possibilities regarding sound/video drivers,
given the winmm reference. As a last resort, you could also just downgrade to the previous
version (8.5).

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Kirsten" <Kirsten @discussions.microsoft.com> wrote in message
news:117BBECB-23AA-4489-8D76-...
> Hello Jonathan!
>
> This is the message I'm getting whenever I sign on to MSN messenger (version
> 2009, and I'm using Windows XP Professional).
>
> Followed by these error signatures:
>
> APPNAME: WLCOMM.EXE APPVER:14.0.8064.206 MODNAME: WINMM.DLL
> MODVER:5.1.2600.5512 OFFSET: 00004F98
>
> I have looked everywhere for a solution and nothing worked.. Please help me!
>
> Thank you!!!
>
>
>
>
> Kirsten

Hi,

I have a similar problem. Suddenly Messenger have started crashing giving
this message.

AppName: wlcomm.exe AppVer: 14.0.8064.206 ModName: ntdll.dll
ModVer: 5.1.2600.5755 Offset: 000100e8

I have two logins that I use and this only happens with one of them. I'm
using Windows XP.

Thank you

Joakim


"Jonathan Kay [MVP]" wrote:

> Greetings Kirsten,
>
> Thanks for the specific crash information, I think this is the first I've seen with winmm.dll
> referenced, although it may just be a fluke.
>
> Unfortunately there's a variety of things which can cause this to happen and you really just
> have to try everything that applies to you.
>
> First of all, head over to the following folder, and delete the "Windows Live Contacts"
> inside it:
> \Documents and Settings\username\Local Settings\Application Data\Microsoft
>
> Where username is your Windows username. Additionally, some of these folders will be hidden
> by default, to see them simply press the
> Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click Tools,
> then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
> After click OK, they should appear with the other folders.
>
> Next, if you're using Windowblinds, you'll need to uninstall that (or at least set it to not
> use Wlcomm or Messenger) or simply use the built-in standard Windows themes.
>
> Next, if you're running any sort of anti-virus or internet security software, you should
> uninstall it (at least temporarily, to determine if it's part of the problem, you can
> reinstall it afterwards).
>
> Finally, part of Nvidia's optional Forceware software (the "Network Access Manager") has been
> known to cause problems, you can just uninstall it as well (and use the Windows firewall or
> another freeware product if you need one).
>
> If none of that is helpful, there could be other possibilities regarding sound/video drivers,
> given the winmm reference. As a last resort, you could also just downgrade to the previous
> version (8.5).
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Kirsten" <Kirsten @discussions.microsoft.com> wrote in message
> news:117BBECB-23AA-4489-8D76-...
> > Hello Jonathan!
> >
> > This is the message I'm getting whenever I sign on to MSN messenger (version
> > 2009, and I'm using Windows XP Professional).
> >
> > Followed by these error signatures:
> >
> > APPNAME: WLCOMM.EXE APPVER:14.0.8064.206 MODNAME: WINMM.DLL
> > MODVER:5.1.2600.5512 OFFSET: 00004F98
> >
> > I have looked everywhere for a solution and nothing worked.. Please help me!
> >
> > Thank you!!!
> >
> >
> >
> >
> > Kirsten
>
>
>

Hi Joakim,

My earlier answers in the previous post would definitely apply if you're seeing it in
ntdll.dll (what the standard crash trace looks like for these things).

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Joakim" <> wrote in message
news:7AA47B1B-F902-4F02-8372-...
> Hi,
>
> I have a similar problem. Suddenly Messenger have started crashing giving
> this message.
>
> AppName: wlcomm.exe AppVer: 14.0.8064.206 ModName: ntdll.dll
> ModVer: 5.1.2600.5755 Offset: 000100e8
>
> I have two logins that I use and this only happens with one of them. I'm
> using Windows XP.
>
> Thank you
>
> Joakim
>
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings Kirsten,
>>
>> Thanks for the specific crash information, I think this is the first I've seen with
>> winmm.dll
>> referenced, although it may just be a fluke.
>>
>> Unfortunately there's a variety of things which can cause this to happen and you really
>> just
>> have to try everything that applies to you.
>>
>> First of all, head over to the following folder, and delete the "Windows Live Contacts"
>> inside it:
>> \Documents and Settings\username\Local Settings\Application Data\Microsoft
>>
>> Where username is your Windows username. Additionally, some of these folders will be
>> hidden
>> by default, to see them simply press the
>> Alt key on the keyboard in any Windows Explorer window to bring up the toolbar, click
>> Tools,
>> then Folder Options, then the View tab, and then choose 'Show hidden files and folders'.
>> After click OK, they should appear with the other folders.
>>
>> Next, if you're using Windowblinds, you'll need to uninstall that (or at least set it to
>> not
>> use Wlcomm or Messenger) or simply use the built-in standard Windows themes.
>>
>> Next, if you're running any sort of anti-virus or internet security software, you should
>> uninstall it (at least temporarily, to determine if it's part of the problem, you can
>> reinstall it afterwards).
>>
>> Finally, part of Nvidia's optional Forceware software (the "Network Access Manager") has
>> been
>> known to cause problems, you can just uninstall it as well (and use the Windows firewall
>> or
>> another freeware product if you need one).
>>
>> If none of that is helpful, there could be other possibilities regarding sound/video
>> drivers,
>> given the winmm reference. As a last resort, you could also just downgrade to the
>> previous
>> version (8.5).
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>> "Kirsten" <Kirsten @discussions.microsoft.com> wrote in message
>> news:117BBECB-23AA-4489-8D76-...
>> > Hello Jonathan!
>> >
>> > This is the message I'm getting whenever I sign on to MSN messenger (version
>> > 2009, and I'm using Windows XP Professional).
>> >
>> > Followed by these error signatures:
>> >
>> > APPNAME: WLCOMM.EXE APPVER:14.0.8064.206 MODNAME: WINMM.DLL
>> > MODVER:5.1.2600.5512 OFFSET: 00004F98
>> >
>> > I have looked everywhere for a solution and nothing worked.. Please help me!
>> >
>> > Thank you!!!
>> >
>> >
>> >
>> >
>> > Kirsten
>>
>>
>>

hey jonathan, my msn was givig that error but after following your steps, i hit the sing in and he try to do it for a while and after that just comes back to the login screen, any ideas?

Killing the nvidia forceware network access manager resolved this particular
issue for me. Only took about an hour or two to finally find this solution

It's been giving me grief no end and I was using an older version of MSN to
get around the issue until I was forced to update it.