Windows Live error with version 7

I am trying to find an answer to a major problem a friend of mine is having.
This may seem a bit long, but I want to get as much info to you as possible.
She has version 7 of MSN Live installed and every time she goes to sign in,
she gets a message stating a new version is availble and has a Yes/No option
to install.
She has selected Yes, installed version 8.1 and all seems to be ok, untill
she restarts the computer.
Version 7 is back, and asks again to upgrade.
She can access her emails via IE, but cannot log in to chat to people.
I have un-installed ALL previous versions of Live, restarted computer, no
problems.
I installed Version 8.1, logged in, no problems, until restarted the PC,
then Version 7 is back with the same thing - An upgrade is available.
I have restored to a previous date, done all same things again, un-installed
7, installed 8.1, restarted, and 7 is there again.
Microsoft sent details on amending some Windows files and some Registry
Files, but these did nothing apart from deleting Internet Explorer and
Outlook Express.
Apart from a complete re-installation of WinXP and download 8.1 again, I
have run out of ideas.
Can anyone please help, as my friend is going out of her mind with this
problem, and I am getting a headache from her.

Greetings,

Have her uninstall Messenger from Add or Remove Programs (don't worry, her settings and
customizations will be kept), then install this version:
http://microsoft.com/downloads/detai...4-9505f47bed45

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2007 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"Rocking Rev" <> wrote in message
news:9F02E000-144A-4F6E-B35D-...
> I am trying to find an answer to a major problem a friend of mine is having.
> This may seem a bit long, but I want to get as much info to you as possible.
> She has version 7 of MSN Live installed and every time she goes to sign in,
> she gets a message stating a new version is availble and has a Yes/No option
> to install.
> She has selected Yes, installed version 8.1 and all seems to be ok, untill
> she restarts the computer.
> Version 7 is back, and asks again to upgrade.
> She can access her emails via IE, but cannot log in to chat to people.
> I have un-installed ALL previous versions of Live, restarted computer, no
> problems.
> I installed Version 8.1, logged in, no problems, until restarted the PC,
> then Version 7 is back with the same thing - An upgrade is available.
> I have restored to a previous date, done all same things again, un-installed
> 7, installed 8.1, restarted, and 7 is there again.
> Microsoft sent details on amending some Windows files and some Registry
> Files, but these did nothing apart from deleting Internet Explorer and
> Outlook Express.
> Apart from a complete re-installation of WinXP and download 8.1 again, I
> have run out of ideas.
> Can anyone please help, as my friend is going out of her mind with this
> problem, and I am getting a headache from her.