Windows Live Messenger 2009 cuts off my internet

Hello I'm having a weird problem here, it started yesterday, all was fine and
all of sudden I lost my connection fully, not only that, I couldn't even
access to the modem's configuration page even when I was getting the ip
address for the connection correctly, I mean no limited or null conectivity
errors at all.

I realized that this was when WLM 2009 was connected, I ran it and logged in
and during a bit of time all was fine and then all of sudden I lost all the
connection, I couldn't open any sites at all, nothing.

But as soon I closed WLM the connection returned.

So I want to know what's going on since this isn't a normal thing to happen.

I didn't had any problems with WLM 2009 till this happened.

Any help will be really appreciated.

Thanks in advance

Greetings Daniel,

Have you power cycle/reset your modem and/or any router in your network after this happened?
Messenger has been known to cause such devices (and sometimes itself) to freeze if they don't
interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you haven't
had the problem before, a reset may do the trick in fixing it.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Daniel" <> wrote in message
news:7E1BE6CD-B2C5-4962-A1CC-...
> Hello I'm having a weird problem here, it started yesterday, all was fine and
> all of sudden I lost my connection fully, not only that, I couldn't even
> access to the modem's configuration page even when I was getting the ip
> address for the connection correctly, I mean no limited or null conectivity
> errors at all.
>
> I realized that this was when WLM 2009 was connected, I ran it and logged in
> and during a bit of time all was fine and then all of sudden I lost all the
> connection, I couldn't open any sites at all, nothing.
>
> But as soon I closed WLM the connection returned.
>
> So I want to know what's going on since this isn't a normal thing to happen.
>
> I didn't had any problems with WLM 2009 till this happened.
>
> Any help will be really appreciated.
>
> Thanks in advance

I did resetted the modem but even when I did the steps to cycle/reset for
some reason it retained the settings such as the name I gave to the wireless
connection and the password as well other settings, hours ago that I got the
connection working I did managed to enter in the router/modem (it is a
wireless/wired modem that has router function) and from there I did a restore
to factory defaults reset and so far it seemed it did the trick.

Like a doctor would say, the patient will be still in observation, if
nothing happens then guess the issue got fixed.

Thank you very much for your reply, I'll reply again if something comes up.

"Jonathan Kay [MVP]" wrote:

> Greetings Daniel,
>
> Have you power cycle/reset your modem and/or any router in your network after this happened?
> Messenger has been known to cause such devices (and sometimes itself) to freeze if they don't
> interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you haven't
> had the problem before, a reset may do the trick in fixing it.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "Daniel" <> wrote in message
> news:7E1BE6CD-B2C5-4962-A1CC-...
> > Hello I'm having a weird problem here, it started yesterday, all was fine and
> > all of sudden I lost my connection fully, not only that, I couldn't even
> > access to the modem's configuration page even when I was getting the ip
> > address for the connection correctly, I mean no limited or null conectivity
> > errors at all.
> >
> > I realized that this was when WLM 2009 was connected, I ran it and logged in
> > and during a bit of time all was fine and then all of sudden I lost all the
> > connection, I couldn't open any sites at all, nothing.
> >
> > But as soon I closed WLM the connection returned.
> >
> > So I want to know what's going on since this isn't a normal thing to happen.
> >
> > I didn't had any problems with WLM 2009 till this happened.
> >
> > Any help will be really appreciated.
> >
> > Thanks in advance
>
>
>

Hi Daniel,

Glad to hear it. May I enquire which manufacturer/model/firmware version the device is?

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Daniel" <> wrote in message
news:8AE282CE-E511-461B-A879-...
> I did resetted the modem but even when I did the steps to cycle/reset for
> some reason it retained the settings such as the name I gave to the wireless
> connection and the password as well other settings, hours ago that I got the
> connection working I did managed to enter in the router/modem (it is a
> wireless/wired modem that has router function) and from there I did a restore
> to factory defaults reset and so far it seemed it did the trick.
>
> Like a doctor would say, the patient will be still in observation, if
> nothing happens then guess the issue got fixed.
>
> Thank you very much for your reply, I'll reply again if something comes up.
>
> "Jonathan Kay [MVP]" wrote:
>
>> Greetings Daniel,
>>
>> Have you power cycle/reset your modem and/or any router in your network after this
>> happened?
>> Messenger has been known to cause such devices (and sometimes itself) to freeze if they
>> don't
>> interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you
>> haven't
>> had the problem before, a reset may do the trick in fixing it.
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>> "Daniel" <> wrote in message
>> news:7E1BE6CD-B2C5-4962-A1CC-...
>> > Hello I'm having a weird problem here, it started yesterday, all was fine and
>> > all of sudden I lost my connection fully, not only that, I couldn't even
>> > access to the modem's configuration page even when I was getting the ip
>> > address for the connection correctly, I mean no limited or null conectivity
>> > errors at all.
>> >
>> > I realized that this was when WLM 2009 was connected, I ran it and logged in
>> > and during a bit of time all was fine and then all of sudden I lost all the
>> > connection, I couldn't open any sites at all, nothing.
>> >
>> > But as soon I closed WLM the connection returned.
>> >
>> > So I want to know what's going on since this isn't a normal thing to happen.
>> >
>> > I didn't had any problems with WLM 2009 till this happened.
>> >
>> > Any help will be really appreciated.
>> >
>> > Thanks in advance
>>
>>
>>

Sure this is the modem's info:

System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem
HW_REV: 04
VENDOR: Arris Interactive, L.L.C.
BOOTR: 6.03
SW_REV: TS.06.01.0X.012809D
MODEL: WTM552G
Product Type: 00000006 010adaa2
Product Release: 00000004
Flash Part: S29JL064H
Download Revision: 2
Firmware Revision: TS.06.01.0X.012809D
Serial Number: 821BN359A471204
Battery Charger FW Rev: 02.21

and here is extra data of the firmware:

Firmware Name: asingh_dev0
Firmware Build Time: Wed Jan 28 13:46:09 EST 2009

And the MTA Hardware info:


Mta Serial Number 821BN359A471204
Mta Type Identifier
pktc1.0:05220101000201020901010B0A010305060708090A 0B0C0C01000D010110010912020007



"Jonathan Kay [MVP]" wrote:

> Hi Daniel,
>
> Glad to hear it. May I enquire which manufacturer/model/firmware version the device is?
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
> "Daniel" <> wrote in message
> news:8AE282CE-E511-461B-A879-...
> > I did resetted the modem but even when I did the steps to cycle/reset for
> > some reason it retained the settings such as the name I gave to the wireless
> > connection and the password as well other settings, hours ago that I got the
> > connection working I did managed to enter in the router/modem (it is a
> > wireless/wired modem that has router function) and from there I did a restore
> > to factory defaults reset and so far it seemed it did the trick.
> >
> > Like a doctor would say, the patient will be still in observation, if
> > nothing happens then guess the issue got fixed.
> >
> > Thank you very much for your reply, I'll reply again if something comes up.
> >
> > "Jonathan Kay [MVP]" wrote:
> >
> >> Greetings Daniel,
> >>
> >> Have you power cycle/reset your modem and/or any router in your network after this
> >> happened?
> >> Messenger has been known to cause such devices (and sometimes itself) to freeze if they
> >> don't
> >> interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you
> >> haven't
> >> had the problem before, a reset may do the trick in fixing it.
> >>
> >> --
> >> Jonathan Kay
> >> Microsoft MVP - Windows Live Messenger
> >> MSN Messenger/Windows Messenger
> >> MessengerGeek Blog: http://www.messengergeek.com
> >> Messenger Resources: http://messenger.jonathankay.com
> >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
> >> --
> >>
> >> "Daniel" <> wrote in message
> >> news:7E1BE6CD-B2C5-4962-A1CC-...
> >> > Hello I'm having a weird problem here, it started yesterday, all was fine and
> >> > all of sudden I lost my connection fully, not only that, I couldn't even
> >> > access to the modem's configuration page even when I was getting the ip
> >> > address for the connection correctly, I mean no limited or null conectivity
> >> > errors at all.
> >> >
> >> > I realized that this was when WLM 2009 was connected, I ran it and logged in
> >> > and during a bit of time all was fine and then all of sudden I lost all the
> >> > connection, I couldn't open any sites at all, nothing.
> >> >
> >> > But as soon I closed WLM the connection returned.
> >> >
> >> > So I want to know what's going on since this isn't a normal thing to happen.
> >> >
> >> > I didn't had any problems with WLM 2009 till this happened.
> >> >
> >> > Any help will be really appreciated.
> >> >
> >> > Thanks in advance
> >>
> >>
> >>
>
>

Hi Daniel,

Thanks very much

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
--

"Daniel" <> wrote in message
news:9F936791-1960-496D-94D6-...
> Sure this is the modem's info:
>
> System: ARRIS DOCSIS 2.0 / PacketCable 1.0 Touchstone Telephony Modem
> HW_REV: 04
> VENDOR: Arris Interactive, L.L.C.
> BOOTR: 6.03
> SW_REV: TS.06.01.0X.012809D
> MODEL: WTM552G
> Product Type: 00000006 010adaa2
> Product Release: 00000004
> Flash Part: S29JL064H
> Download Revision: 2
> Firmware Revision: TS.06.01.0X.012809D
> Serial Number: 821BN359A471204
> Battery Charger FW Rev: 02.21
>
> and here is extra data of the firmware:
>
> Firmware Name: asingh_dev0
> Firmware Build Time: Wed Jan 28 13:46:09 EST 2009
>
> And the MTA Hardware info:
>
>
> Mta Serial Number 821BN359A471204
> Mta Type Identifier
> pktc1.0:05220101000201020901010B0A010305060708090A 0B0C0C01000D010110010912020007
>
>
>
> "Jonathan Kay [MVP]" wrote:
>
>> Hi Daniel,
>>
>> Glad to hear it. May I enquire which manufacturer/model/firmware version the device is?
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>> "Daniel" <> wrote in message
>> news:8AE282CE-E511-461B-A879-...
>> > I did resetted the modem but even when I did the steps to cycle/reset for
>> > some reason it retained the settings such as the name I gave to the wireless
>> > connection and the password as well other settings, hours ago that I got the
>> > connection working I did managed to enter in the router/modem (it is a
>> > wireless/wired modem that has router function) and from there I did a restore
>> > to factory defaults reset and so far it seemed it did the trick.
>> >
>> > Like a doctor would say, the patient will be still in observation, if
>> > nothing happens then guess the issue got fixed.
>> >
>> > Thank you very much for your reply, I'll reply again if something comes up.
>> >
>> > "Jonathan Kay [MVP]" wrote:
>> >
>> >> Greetings Daniel,
>> >>
>> >> Have you power cycle/reset your modem and/or any router in your network after this
>> >> happened?
>> >> Messenger has been known to cause such devices (and sometimes itself) to freeze if they
>> >> don't
>> >> interpret some of the Universal Plug and Play (UPnP) broadcasts properly. Since you
>> >> haven't
>> >> had the problem before, a reset may do the trick in fixing it.
>> >>
>> >> --
>> >> Jonathan Kay
>> >> Microsoft MVP - Windows Live Messenger
>> >> MSN Messenger/Windows Messenger
>> >> MessengerGeek Blog: http://www.messengergeek.com
>> >> Messenger Resources: http://messenger.jonathankay.com
>> >> (c) 2009 Jonathan Kay - If redistributing, you must include this signature or citation
>> >> --
>> >>
>> >> "Daniel" <> wrote in message
>> >> news:7E1BE6CD-B2C5-4962-A1CC-...
>> >> > Hello I'm having a weird problem here, it started yesterday, all was fine and
>> >> > all of sudden I lost my connection fully, not only that, I couldn't even
>> >> > access to the modem's configuration page even when I was getting the ip
>> >> > address for the connection correctly, I mean no limited or null conectivity
>> >> > errors at all.
>> >> >
>> >> > I realized that this was when WLM 2009 was connected, I ran it and logged in
>> >> > and during a bit of time all was fine and then all of sudden I lost all the
>> >> > connection, I couldn't open any sites at all, nothing.
>> >> >
>> >> > But as soon I closed WLM the connection returned.
>> >> >
>> >> > So I want to know what's going on since this isn't a normal thing to happen.
>> >> >
>> >> > I didn't had any problems with WLM 2009 till this happened.
>> >> >
>> >> > Any help will be really appreciated.
>> >> >
>> >> > Thanks in advance
>> >>
>> >>
>> >>
>>
>>