windows live messenger beta - contact list is empty

I have got a client where I did the upgrade to the beta products to fix
issues with the live writer (which worked) and now their messenger list opens
up and says there are no contacts in it. I checked, there are definitely
three in their allow list (one is me), and I can send them messages. However
my messages pop up on her screen and say I'm not in the list add me to their
list. When she clicks the link it says you can’t add contacts that are
already in the list.

I did some goggling and found this answer here
http://www.msgweb.nl/forums/showthre...d=6178#pid6178 and
followed the instructions there (modified for live3)
I completely uninstalled the application and cleaned up the hard drive as
suggested. Then reinstalled messenger live apps and the problem persists.

can u advise please?

Please refer to a previous thread regarding this issue:
WLM deleted my contacts and I can't re-add the
http://www.microsoft.com/communities...1-fbee09a25b8e

Nathan

"Jethro" wrote:

> I have got a client where I did the upgrade to the beta products to fix
> issues with the live writer (which worked) and now their messenger list opens
> up and says there are no contacts in it. I checked, there are definitely
> three in their allow list (one is me), and I can send them messages. However
> my messages pop up on her screen and say I'm not in the list add me to their
> list. When she clicks the link it says you can’t add contacts that are
> already in the list.
>
> I did some goggling and found this answer here
> http://www.msgweb.nl/forums/showthre...d=6178#pid6178 and
> followed the instructions there (modified for live3)
> I completely uninstalled the application and cleaned up the hard drive as
> suggested. Then reinstalled messenger live apps and the problem persists.
>
> can u advise please?

thanks - checking that solution now

"Nathan" wrote:

> Please refer to a previous thread regarding this issue:
> WLM deleted my contacts and I can't re-add them
> http://www.microsoft.com/communities...1-fbee09a25b8e
>
> Nathan
>
> "Jethro" wrote:
>
> > I have got a client where I did the upgrade to the beta products to fix
> > issues with the live writer (which worked) and now their messenger list opens
> > up and says there are no contacts in it. I checked, there are definitely
> > three in their allow list (one is me), and I can send them messages. However
> > my messages pop up on her screen and say I'm not in the list add me to their
> > list. When she clicks the link it says you can’t add contacts that are
> > already in the list.
> >
> > I did some goggling and found this answer here
> > http://www.msgweb.nl/forums/showthre...d=6178#pid6178 and
> > followed the instructions there (modified for live3)
> > I completely uninstalled the application and cleaned up the hard drive as
> > suggested. Then reinstalled messenger live apps and the problem persists.
> >
> > can u advise please?