windows live messenger closes w/ dep on desktop but not laptop

I have completely uninstalled and reinstalled windows live messenger, and
without fail it crashes with Window s vista home premium every time on my
desktop computer. and yet it works fine on my laptop. The only difference is
that my laptop is newer. I simply CANNOT figure out why vista is barfing on
messenger. It has NEVER worked on my desktop and I'd really like to be able
to chat with my friends.

i even tried to add the windows live messenger to the list of "safe"
programs under the DEP folder thingie,but it says that I HAVE to run msn
messenger with the DEP on. and it's not even giving me a fancy error
message, it's just looks for a solution it can never find, and won't tell me
what's causing it to barf. it just sends me to the help window that tells me
what DEP is.

so how do I figure out what's causing my msn messenger / windows live
messenger to barf on my desktop that it doesn't have a problem with on my
laptop? I've read that some times other programs are the problem but the
thing is, since it's never worked (vista has always crashed it on my desktop)
and I've added plenty of programs since then, I don't know where to look to
figure out which program or programs are the problem.

As someone who has just been through this same problem, see my post (Windows
Live Messenger 2009 randomly closing with DEP Error)

I would suggest doing the following:

Start Menu --> Control Panel --> Administrator Tools --> Right Click on
Event Viewer and Run As Administrator

Then click on Application under Windows Logs

Under the Level column, find something labeled "Error" in one of the
"Error" rows you will find a description that is similar to the following:

Faulting application msnmsgr.exe, version 14.0.8089.726, time stamp
0x4a6ce533, faulting module XXXXXXXX

Where faulting module XXXXXXXX is the name of the add-in that is causing you
problems. Find the XXXXXXXXXX module, and rename it to something like
____XXXXXXXXX.old.XXX and that may solve your problem as it did for me



"eilonwe" wrote:

> I have completely uninstalled and reinstalled windows live messenger, and
> without fail it crashes with Window s vista home premium every time on my
> desktop computer. and yet it works fine on my laptop. The only difference is
> that my laptop is newer. I simply CANNOT figure out why vista is barfing on
> messenger. It has NEVER worked on my desktop and I'd really like to be able
> to chat with my friends.
>
> i even tried to add the windows live messenger to the list of "safe"
> programs under the DEP folder thingie,but it says that I HAVE to run msn
> messenger with the DEP on. and it's not even giving me a fancy error
> message, it's just looks for a solution it can never find, and won't tell me
> what's causing it to barf. it just sends me to the help window that tells me
> what DEP is.
>
> so how do I figure out what's causing my msn messenger / windows live
> messenger to barf on my desktop that it doesn't have a problem with on my
> laptop? I've read that some times other programs are the problem but the
> thing is, since it's never worked (vista has always crashed it on my desktop)
> and I've added plenty of programs since then, I don't know where to look to
> figure out which program or programs are the problem.

"eilonwe" <> wrote in message
news:2B3D1124-B57D-4E50-9B2C-...
> I have completely uninstalled and reinstalled windows live messenger, and
> without fail it crashes with Window s vista home premium every time on my
> desktop computer. and yet it works fine on my laptop. The only difference
> is
> that my laptop is newer. I simply CANNOT figure out why vista is barfing
> on
> messenger. It has NEVER worked on my desktop and I'd really like to be
> able
> to chat with my friends.
>
> i even tried to add the windows live messenger to the list of "safe"
> programs under the DEP folder thingie,but it says that I HAVE to run msn
> messenger with the DEP on. and it's not even giving me a fancy error
> message, it's just looks for a solution it can never find, and won't tell
> me
> what's causing it to barf. it just sends me to the help window that tells
> me
> what DEP is.
>
> so how do I figure out what's causing my msn messenger / windows live
> messenger to barf on my desktop that it doesn't have a problem with on my
> laptop? I've read that some times other programs are the problem but the
> thing is, since it's never worked (vista has always crashed it on my
> desktop)
> and I've added plenty of programs since then,

> I don't know where to look to figure out which program or programs are the
> problem.


You could start with the Event Viewer. I would probably start with
ProcMon. ; )


Good luck

Robert Aldwinckle
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