Windows Live Messenger Crash when starts. HELP!

Hi,
I'm having this problem with my notebook HP Pavillon dv1760BR, everytine I
try to start the Windows Messenger Live appears my contact list and crash. I
already try the messenger 7.5, 6.2 anda the same problem occurs. When I try
to login in my computer everything works fine.
Whay can I do?

tks,

Mallen

Greetings Mallen,

A number of things could be causing this issue.

In the error that apologizes for the inconvenience of Messenger shutting down, click the
"click here" link -- in the next
screen, you'll see something like the
following: szAppName : msnmsgr.exe szAppVer : 8.0.812 szModName : rpcrt4.dll

If you could reply back with what the szModName has in your error, it could be helpful.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Mallen" <> wrote in message
news:1175367E-0FEE-4E96-AF80-...
> Hi,
> I'm having this problem with my notebook HP Pavillon dv1760BR, everytine I
> try to start the Windows Messenger Live appears my contact list and crash. I
> already try the messenger 7.5, 6.2 anda the same problem occurs. When I try
> to login in my computer everything works fine.
> Whay can I do?
>
> tks,
>
> Mallen

Greetings Jonathan,

Thanks for the help.The information you requested is:

szAppName: msnmsgr.exe szAppVer: 8.0.812 (or any other version)
szModName: hungapp

I hope you can help me.

sincerilly,

Mallen

Hi,

So it's actually hanging and you're closing it.

One solution for this is if you've had the debug log file on and its grown too big. To
correct, go to your My Documents\My Received Folder and if you have a MsnMsgr.txt file,
delete it and then try signing in. If this works, be sure to click the Tools menu, then
Options, Connection category, then Advanced Settings button, and uncheck the box under
'Connection Logging'.

If that didn't help the problem, you could try completely removing your contact cache store.

To do so, shut down Messenger, then clicking Start, then
Run, type:
%appdata%\Microsoft

Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
the problem has been corrected.

Finally, if you're still experiencing the problem and you're using a router in your network
configuration, you might want see if there is a firmware updates available for your
particular router model from the manufacturer.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--


"Mallen" <> wrote in message
news3375C36-0EA3-4141-937D-...
> Greetings Jonathan,
>
> Thanks for the help.The information you requested is:
>
> szAppName: msnmsgr.exe szAppVer: 8.0.812 (or any other version)
> szModName: hungapp
>
> I hope you can help me.
>
> sincerilly,
>
> Mallen

Hi,

The router solution, kind off what you said, solve my problem.
This what I did: I'm using a Linksys WRT54G broadband router, I download the
firmware, but before I updated him I just restart the router, and it works.

tks again for the help.

Mallen

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> So it's actually hanging and you're closing it.
>
> One solution for this is if you've had the debug log file on and its grown too big. To
> correct, go to your My Documents\My Received Folder and if you have a MsnMsgr.txt file,
> delete it and then try signing in. If this works, be sure to click the Tools menu, then
> Options, Connection category, then Advanced Settings button, and uncheck the box under
> 'Connection Logging'.
>
> If that didn't help the problem, you could try completely removing your contact cache store.
>
> To do so, shut down Messenger, then clicking Start, then
> Run, type:
> %appdata%\Microsoft
>
> Right-click the MSN Messenger folder and choose Delete. Then restart Messenger and see if
> the problem has been corrected.
>
> Finally, if you're still experiencing the problem and you're using a router in your network
> configuration, you might want see if there is a firmware updates available for your
> particular router model from the manufacturer.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
> Associate Expert
> http://www.microsoft.com/windowsxp/expertzone/
> Messenger Resources - http://messenger.jonathankay.com
> All posts unless otherwise specified are (c) 2006 Jonathan Kay.
> You *must* contact me for redistribution rights.
> --
>
>
> "Mallen" <> wrote in message
> news3375C36-0EA3-4141-937D-...
> > Greetings Jonathan,
> >
> > Thanks for the help.The information you requested is:
> >
> > szAppName: msnmsgr.exe szAppVer: 8.0.812 (or any other version)
> > szModName: hungapp
> >
> > I hope you can help me.
> >
> > sincerilly,
> >
> > Mallen
>
>
>

Hi,

The router solution, kind off what you said, solve my problem.
This what I did: I'm using a Linksys WRT54G broadband router, I download the
firmware, but before I updated him I just restart the router, and it works.

tks again for the help.

Mallen

Hi,

Yep, that would do it.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger/MSN Messenger/Windows Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com
All posts unless otherwise specified are (c) 2006 Jonathan Kay.
You *must* contact me for redistribution rights.
--

"Mallen" <> wrote in message
news:7909426F-586F-4A01-8F6C-...
> Hi,
>
> The router solution, kind off what you said, solve my problem.
> This what I did: I'm using a Linksys WRT54G broadband router, I download the
> firmware, but before I updated him I just restart the router, and it works.
>
> tks again for the help.
>
> Mallen