Windows Live Messenger crashes as soon as I open a new chat

Hello. Since last friday, my Windows Live Messenger 2009 on Windows 7
Professional 32bit started to crash whenever I click on any contact on my
contact list in order to start a new conversation. I tried to uninstall and
reinstall Messenger and the whole Live Essentials platform with no success.
Here's a detailed log from the Event Viewer:

Event xmlns=http://schemas.microsoft.com/win/2004/08/events/event
System
Provider Name=Application Error /
EventID Qualifiers=01000/EventID
Level2/Level
Task100/Task
Keywords0x80000000000000/Keywords
TimeCreated SystemTime=2010-01-22T16:51:53.000000000Z /
EventRecordID7299/EventRecordID
ChannelApplication/Channel
ComputerOmitted, I don't think it's relevant/Computer
Security /
/System
EventData
Datamsnmsgr.exe/Data
Data14.0.8089.726/Data
Data4a6ce533/Data
DataUXCore.dll/Data
Data14.0.8064.206/Data
Data498cdee0/Data
Datac0000005/Data
Data00073f70/Data
Data1454/Data
Data01ca9b80d9b6540a/Data
DataC:\Program Files\Windows Live\Messenger\msnmsgr.exe/Data
DataC:\Program Files\Windows Live\Messenger\UXCore.dll/Data
Data70f0611d-0776-11df-99b6-001e657cbd90/Data
/EventData
/Event

As you can see I omitted the computer name since it's my business laptop and
contains the full domain name too. However I don't think it's relevant to the
solution of the problem.

Thanks for the help you'll provide.

Greetings Lorthirk,

When you see something like this (the UI/UX code is crashing), generally it'll be another
application hooking to the window or something similar. So we're talking security software,
emoticon toolbars, that sort of thing. Usually debugging these can be a tad hard, but not
impossible.

However, since you know when the problem occurred, you could just use System Restore to
determine what's happened to the system since, or even use System Restore and just restore
back to last Friday.

If there's issues with that, you can also use the Programs and Features applet in the Control
Panel and sort by Installed On column to determine what's been installed. Additionally, you
can see if it's a per account problem by making a new Windows account and testing Messenger
there, or even just shut down all third-party applications running in Task Manager's Process
tab and try Messenger after that.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--



"Lorthirk" <> wrote in message
news:9B2C2B1C-259E-4A0D-ACCD-...
> Hello. Since last friday, my Windows Live Messenger 2009 on Windows 7
> Professional 32bit started to crash whenever I click on any contact on my
> contact list in order to start a new conversation. I tried to uninstall and
> reinstall Messenger and the whole Live Essentials platform with no success.
> Here's a detailed log from the Event Viewer:
>
> Event xmlns=http://schemas.microsoft.com/win/2004/08/events/event
> System
> Provider Name=Application Error /
> EventID Qualifiers=01000/EventID
> Level2/Level
> Task100/Task
> Keywords0x80000000000000/Keywords
> TimeCreated SystemTime=2010-01-22T16:51:53.000000000Z /
> EventRecordID7299/EventRecordID
> ChannelApplication/Channel
> ComputerOmitted, I don't think it's relevant/Computer
> Security /
> /System
> EventData
> Datamsnmsgr.exe/Data
> Data14.0.8089.726/Data
> Data4a6ce533/Data
> DataUXCore.dll/Data
> Data14.0.8064.206/Data
> Data498cdee0/Data
> Datac0000005/Data
> Data00073f70/Data
> Data1454/Data
> Data01ca9b80d9b6540a/Data
> DataC:\Program Files\Windows Live\Messenger\msnmsgr.exe/Data
> DataC:\Program Files\Windows Live\Messenger\UXCore.dll/Data
> Data70f0611d-0776-11df-99b6-001e657cbd90/Data
> /EventData
> /Event
>
> As you can see I omitted the computer name since it's my business laptop and
> contains the full domain name too. However I don't think it's relevant to the
> solution of the problem.
>
> Thanks for the help you'll provide.

Hi Jonathan,

First of all, thanks: it's good that finally someone is taking care of my
problems (I even tweeted you days before

I have to admit one thing, thought: that "last friday" was referring to the
original date of the message that I sent to the Microsoft Tech Support that I
copied and pasted here. So now it translates on "some of weeks ago" (I
noticed the problem on January 22 if I remember correctly). Unfortunately I
haven't a system restore point this far, only starting from January 25. I
have nothing installed but Windows Live Messenger and, now, MSN Plus but I
can assure you I have uninstalled this and that many times, and the problem
definitely occures even with a fresh installation of Windows Live Messenger.
The only thing I installed on Jan 22 was Skype (since I couldn't manage to
get a video conference working with WLM), but I even tried uninstalling it
and it didn't fix anything. Moreover, I created a new account on my PC just
to test the thing. Guess what? Crashes with this account too.
Please, I'd really love to use my regular WLM.

"Jonathan Kay [MVP]" wrote:

> Greetings Lorthirk,
>
> When you see something like this (the UI/UX code is crashing), generally it'll be another
> application hooking to the window or something similar. So we're talking security software,
> emoticon toolbars, that sort of thing. Usually debugging these can be a tad hard, but not
> impossible.
>
> However, since you know when the problem occurred, you could just use System Restore to
> determine what's happened to the system since, or even use System Restore and just restore
> back to last Friday.
>
> If there's issues with that, you can also use the Programs and Features applet in the Control
> Panel and sort by Installed On column to determine what's been installed. Additionally, you
> can see if it's a per account problem by making a new Windows account and testing Messenger
> there, or even just shut down all third-party applications running in Task Manager's Process
> tab and try Messenger after that.
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
>
> "Lorthirk" <> wrote in message
> news:9B2C2B1C-259E-4A0D-ACCD-...
> > Hello. Since last friday, my Windows Live Messenger 2009 on Windows 7
> > Professional 32bit started to crash whenever I click on any contact on my
> > contact list in order to start a new conversation. I tried to uninstall and
> > reinstall Messenger and the whole Live Essentials platform with no success.
> > Here's a detailed log from the Event Viewer:
> >
> > Event xmlns=http://schemas.microsoft.com/win/2004/08/events/event
> > System
> > Provider Name=Application Error /
> > EventID Qualifiers=01000/EventID
> > Level2/Level
> > Task100/Task
> > Keywords0x80000000000000/Keywords
> > TimeCreated SystemTime=2010-01-22T16:51:53.000000000Z /
> > EventRecordID7299/EventRecordID
> > ChannelApplication/Channel
> > ComputerOmitted, I don't think it's relevant/Computer
> > Security /
> > /System
> > EventData
> > Datamsnmsgr.exe/Data
> > Data14.0.8089.726/Data
> > Data4a6ce533/Data
> > DataUXCore.dll/Data
> > Data14.0.8064.206/Data
> > Data498cdee0/Data
> > Datac0000005/Data
> > Data00073f70/Data
> > Data1454/Data
> > Data01ca9b80d9b6540a/Data
> > DataC:\Program Files\Windows Live\Messenger\msnmsgr.exe/Data
> > DataC:\Program Files\Windows Live\Messenger\UXCore.dll/Data
> > Data70f0611d-0776-11df-99b6-001e657cbd90/Data
> > /EventData
> > /Event
> >
> > As you can see I omitted the computer name since it's my business laptop and
> > contains the full domain name too. However I don't think it's relevant to the
> > solution of the problem.
> >
> > Thanks for the help you'll provide.
>
>
> .
>

Hi Guys,

I was having the same problem on Vista 64 for a long time, and after
Reading the post from Jonathan Kay, I had the idea to attach a debugger
to the crash and check which modules were loaded in the process.
As suggested by Jonathan, a hook had been loaded just before the crash
occured, from TortoiseCVS.
I uninstalled TortoiseCVS, and now it works.

A quick search on the internet pointed me to the following bug report
in the tortoise database

'SourceForge.net: TortoiseCVS: Detail: 2834625 - Tortoise CVS crashes
Windows Live Messenger on Vista/7'
(http://sourceforge.net/tracker/index...03&atid=451972)

one of the comment says it would be fixed in TortoiseCVS-1.12.1-RC4 ...

Hope it will help.

-Reginald


--
regman

Regman, I'll never thank you enough. TortoiseCVS was indeed to blame. I
uninstalled it and everything went ok.

Thnaks, thanks, thanks. Thanks.

Did I say it? Thanks.

"regman" wrote:

>
> Hi Guys,
>
> I was having the same problem on Vista 64 for a long time, and after
> Reading the post from Jonathan Kay, I had the idea to attach a debugger
> to the crash and check which modules were loaded in the process.
> As suggested by Jonathan, a hook had been loaded just before the crash
> occured, from TortoiseCVS.
> I uninstalled TortoiseCVS, and now it works.
>
> A quick search on the internet pointed me to the following bug report
> in the tortoise database
>
> 'SourceForge.net: TortoiseCVS: Detail: 2834625 - Tortoise CVS crashes
> Windows Live Messenger on Vista/7'
> (http://sourceforge.net/tracker/index...03&atid=451972)
>
> one of the comment says it would be fixed in TortoiseCVS-1.12.1-RC4 ...
>
> Hope it will help.
>
> -Reginald
>
>
> --
> regman
> .
>

Hi,

CVS? Come on guys, SVN is way better
Also, TortoiseSVN doesn't crash Messenger (at least not that I've knowingly noticed).

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Lorthirk" <> wrote in message
news:97996781-1F0A-4E7B-8C77-...
> Regman, I'll never thank you enough. TortoiseCVS was indeed to blame. I
> uninstalled it and everything went ok.
>
> Thnaks, thanks, thanks. Thanks.
>
> Did I say it? Thanks.
>
> "regman" wrote:
>
>>
>> Hi Guys,
>>
>> I was having the same problem on Vista 64 for a long time, and after
>> Reading the post from Jonathan Kay, I had the idea to attach a debugger
>> to the crash and check which modules were loaded in the process.
>> As suggested by Jonathan, a hook had been loaded just before the crash
>> occured, from TortoiseCVS.
>> I uninstalled TortoiseCVS, and now it works.
>>
>> A quick search on the internet pointed me to the following bug report
>> in the tortoise database
>>
>> 'SourceForge.net: TortoiseCVS: Detail: 2834625 - Tortoise CVS crashes
>> Windows Live Messenger on Vista/7'
>> (http://sourceforge.net/tracker/index...03&atid=451972)
>>
>> one of the comment says it would be fixed in TortoiseCVS-1.12.1-RC4 ...
>>
>> Hope it will help.
>>
>> -Reginald
>>
>>
>> --
>> regman
>> .
>>

Feel free to tell this to my boss
I know that SVN is better, but a project took of on my organization and they
choosed CVS, reason unknown to me. But I have to adapt myself.

"Jonathan Kay [MVP]" wrote:

> Hi,
>
> CVS? Come on guys, SVN is way better
> Also, TortoiseSVN doesn't crash Messenger (at least not that I've knowingly noticed).
>
> --
> Jonathan Kay
> Microsoft MVP - Windows Live Messenger
> MSN Messenger/Windows Messenger
> MessengerGeek Blog: http://www.messengergeek.com
> Messenger Resources: http://messenger.jonathankay.com
> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
> --
>
>
> "Lorthirk" <> wrote in message
> news:97996781-1F0A-4E7B-8C77-...
> > Regman, I'll never thank you enough. TortoiseCVS was indeed to blame. I
> > uninstalled it and everything went ok.
> >
> > Thnaks, thanks, thanks. Thanks.
> >
> > Did I say it? Thanks.
> >
> > "regman" wrote:
> >
> >>
> >> Hi Guys,
> >>
> >> I was having the same problem on Vista 64 for a long time, and after
> >> Reading the post from Jonathan Kay, I had the idea to attach a debugger
> >> to the crash and check which modules were loaded in the process.
> >> As suggested by Jonathan, a hook had been loaded just before the crash
> >> occured, from TortoiseCVS.
> >> I uninstalled TortoiseCVS, and now it works.
> >>
> >> A quick search on the internet pointed me to the following bug report
> >> in the tortoise database
> >>
> >> 'SourceForge.net: TortoiseCVS: Detail: 2834625 - Tortoise CVS crashes
> >> Windows Live Messenger on Vista/7'
> >> (http://sourceforge.net/tracker/index...03&atid=451972)
> >>
> >> one of the comment says it would be fixed in TortoiseCVS-1.12.1-RC4 ...
> >>
> >> Hope it will help.
> >>
> >> -Reginald
> >>
> >>
> >> --
> >> regman
> >> .
> >>
>
> .
>

You poor guy, don't have my choice there I guess.

--
Jonathan Kay
Microsoft MVP - Windows Live Messenger
MSN Messenger/Windows Messenger
MessengerGeek Blog: http://www.messengergeek.com
Messenger Resources: http://messenger.jonathankay.com
(c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
--


"Lorthirk" <> wrote in message
news:39418B0D-82EB-4703-B084-...
> Feel free to tell this to my boss
> I know that SVN is better, but a project took of on my organization and they
> choosed CVS, reason unknown to me. But I have to adapt myself.
>
> "Jonathan Kay [MVP]" wrote:
>
>> Hi,
>>
>> CVS? Come on guys, SVN is way better
>> Also, TortoiseSVN doesn't crash Messenger (at least not that I've knowingly noticed).
>>
>> --
>> Jonathan Kay
>> Microsoft MVP - Windows Live Messenger
>> MSN Messenger/Windows Messenger
>> MessengerGeek Blog: http://www.messengergeek.com
>> Messenger Resources: http://messenger.jonathankay.com
>> (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation
>> --
>>
>>
>> "Lorthirk" <> wrote in message
>> news:97996781-1F0A-4E7B-8C77-...
>> > Regman, I'll never thank you enough. TortoiseCVS was indeed to blame. I
>> > uninstalled it and everything went ok.
>> >
>> > Thnaks, thanks, thanks. Thanks.
>> >
>> > Did I say it? Thanks.
>> >
>> > "regman" wrote:
>> >
>> >>
>> >> Hi Guys,
>> >>
>> >> I was having the same problem on Vista 64 for a long time, and after
>> >> Reading the post from Jonathan Kay, I had the idea to attach a debugger
>> >> to the crash and check which modules were loaded in the process.
>> >> As suggested by Jonathan, a hook had been loaded just before the crash
>> >> occured, from TortoiseCVS.
>> >> I uninstalled TortoiseCVS, and now it works.
>> >>
>> >> A quick search on the internet pointed me to the following bug report
>> >> in the tortoise database
>> >>
>> >> 'SourceForge.net: TortoiseCVS: Detail: 2834625 - Tortoise CVS crashes
>> >> Windows Live Messenger on Vista/7'
>> >> (http://sourceforge.net/tracker/index...03&atid=451972)
>> >>
>> >> one of the comment says it would be fixed in TortoiseCVS-1.12.1-RC4 ...
>> >>
>> >> Hope it will help.
>> >>
>> >> -Reginald
>> >>
>> >>
>> >> --
>> >> regman
>> >> .
>> >>
>>
>> .
>>