Hi Diane,
Did you remember to disable or turn off your Anti-Virus and
Anti-Spyware, plus Windows Defender, before you installed the newest
version?
Did you uninstall your current version first? That is, was one currently
installed?
--
thecreator
"Diane" <> wrote in message
news

5C63B66-E227-4BF1-94E7-...
>I did set up a new account when I got the computer. I went to the Control
> Panel and selected user accounts. There is just one. It says "Diane" and
> under my name it says "Administrator". --
> Diane
>
>
> "thecreator" wrote:
>
>> Hi Diane,
>>
>> Did you create a new User Id account in Visa, as a Computer
>> Administrator, when you got this computer? If not, create a new User ID
>> and
>> assign it as a Computer Administrator. Log into it and after you import
>> my
>> Documents, Favorites and Address Book, delete the other account.
>>
>> Then download Windows Live Messenger and try again. Or just create a
>> new
>> User ID as a Computer Administrator and download and install Windows Live
>> Messenger and see what happens. Then transfer your files before you
>> delete
>> the other one.
>>
>>
>> --
>> thecreator
>>
>>
>>
>> "Diane" <> wrote in message
>> news:8973F456-FA18-4C80-B77C-...
>> >I downloaded WLM but when it goes to insall it says I am not the
>> > administrator. I just bought this laptop with Visa preinstalled. I am
>> > the
>> > only user, and it shows I am the administrator. Any suggestions?
>> > --
>> > Diane
>>
>>
>>